Articles from Agile Dynamics Solutions Related to Dynamics 365 CRM and ERP in Malaysia and Singapore.

As a leader within a small to medium-sized business (SMB), your responsibilities are boundless. Each day, pushing your business vision forward means stepping into whatever role is needed in the moment—sales, marketing, human resources (HR), accounting, purchasing, customer service, or investor relations— sometimes all at once.

When everything is moving so fast and you are constrained by time and resources, it can be difficult to stop and think about the business systems that your operations rely on.


This guide is designed to help you determine if a modern cloud business management solution can help you address the current gaps in your operations and to provide best practices and strategies for embracing digitalization.

smbs challenges in malaysia consider these

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

This information is for you if: 

What is modern cloud business management software?

The wave of rapid digitalization in recent years has brought significant changes to our everyday lives, with technology advancements enabling a fully connected world commanded by cloud-based, mobile functionality.

This evolution has not only changed the way people interact but has changed expectations around how we do business.

While SMB leaders have long relied on legacy applications and disparate solutions to manage their business needs, they are now facing a pivotal moment where embracing digital transformation is quickly becoming essential to survival.

In fact, 84 percent of SMB leaders agree that technological changes are reshaping the industry and requires reimagining of their business models.

The new generation of cloud-based, comprehensive business management software is designed specifically to make digitalization more accessible than ever for SMBs, helping them capitalize on new technology to adapt faster, work smarter, and perform better.

Connecting data across financials, sales, service, supply chain, and operations provides a holistic view and deeper insight into what is happening within and around the business while enabling more informed action.


Savvy SMB Leader’s Buyers Guide

How does modern business management software differ from entry level accounting, customer, or resource management tools?

Traditional technologies like bookkeeping and accounting tools, customer relationship management (CRM), and ERP solutions, and human capital management (HCM) applications are each effective in helping SMB leaders manage various aspects of their business.

However, these disparate systems leave data siloed and inaccessible without providing a holistic “big picture” of everything happening across the business. A modern, all-in-one business management solution brings together the functionality of all these applications in a single source to connect your data, people, and processes for maximum business impact with less effort.

Modern business management software enables you to:

  • Automatically pull your systems and processes together so your people do not have to.
  • Gain a complete picture from across your business, with reports when and where you need them, to support more informed decisions .
  • Create efficiency across your business processes and be ready for growth so change does not get in the way of your day-to-day operations.

How can modern business management software help?

Business continuity and success depend on effective operations, productivity, quality, speed, and the customer experience that you deliver.

However, the traditional strategies and multitude of solutions SMBs have long relied on to support these efforts are no longer sufficient in keeping pace with today’s rapidly changing and digitally-driven economy.

 Modern business management solutions—rooted in cloud technology—help to fill the gaps and connect your data across all lines of business in your organization.

From financials to sales, services to projects, and even across warehousing, supply chain, and manufacturing, a modern solution can enable real-time data access, visibility, and insights across your entire business.

The result is a digitally reimagined business that provides you with a competitive edge. Modern business management software can help you:

  • Increase financial visibility to support more informed decisions with connected data and real-time reporting, streamlined financial closing, and financial performance tracking.
  • Go global with custom financial dimensions and multi-company, multi-lingual, multicurrency fixed asset management.
  • Optimize your supply chain with a holistic view of inventory, predictive restocking suggestions, streamlined receiving, and proactive engagement with suppliers.
  • Accelerate sales by prioritizing leads, optimizing pricing, and central management of all agreements and sales orders.
  • Improve service and deliver end-to-end customer experiences with centralized customer records and effective management of post-sales issues.
  • Deliver projects on time and on budget with advanced tracking and reporting to enable better resource management and more effective, insight-based decisions.
  • Improve agility and productivity with a consolidated system and work-fromanywhere access to business data and tools.
  • Strengthen security to protect your organization from data breaches and maintain compliance.
  • Take your business on the go with anytime, anywhere access on any device.
  • Be ready for growth with a solution that is always up to date and can also be tailored and adapted to fit your unique needs.

Buying a business management solution

With numerous business management and ERP solutions available on the market, selecting the right one for your company can seem like a daunting task—but it does not have to be.

Through a series of easy-to-navigate steps, the E.M.P.O.W.E.R. process provides the necessary guidance to move your business from envisioning to realizing results with a solution that fits your needs.

EMPOWER process to buy business management solution

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Step 1: Define and prioritize your digitalization strategy, identifying the problems you wish to address and what business outcomes you hope to achieve. Spend some time considering the impact a new cloud ERP could offer across your business.

Step 2: Once you have your strategy outlined, it is critical to assign an executive sponsor and clearly articulate roles and responsibilities for the project. Ensure each team member knows their role, understands the strategy and knows how to initiate a change in the process.

Step 3: Start short-listing and comparing vendors at the beginning of your buying process. The right partner will help you maximize your digitally transformed processes and ensure continued future growth as your technology and your organization evolve.

Step 4: Modern ERP provides an array of capabilities across many lines of business and functions. Identifying the business and process outcomes that will define success will help you map to the critical capabilities that are essential in supporting your desired results.

Step 5: Leverage the work completed in the previous steps to build a compelling case for change, considering the business and technological impact, quantifying the return on investment (ROI) and financial benefits, and establishing a timeline and plan for implementation.

Step 6: Accelerating organizational agility requires attention across five dimensions: strategy, structure, process, people, and technology. Help your organization see the value in your business transformation by creating immersive experiences across all five dimensions.

Step 7: Modern business management systems provide an array of capabilities across many lines of business and functions. Identifying the business and process outcomes that will define success will help you map to the critical capabilities that are essential in supporting your desired results

Envisioning digital transformation

Use the following template to help you outline your digital transformation strategy. Be sure to include an approach for all of your departments. We’ve provided a few examples to get you started:

template to outline your digital transformation strategy

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Managing change

As Benjamin Franklin once articulated, “By failing to prepare, you are preparing to fail.” Every successful project starts with a detailed plan of action.

When buying a new business management or ERP solution, that includes a plan for managing change. Forging ahead without carefully outlining dependencies, roles, and responsibilities could easily jeopardize the success and impact of your new solution.

Over 70% of transformational change efforts fail due to lack of sufficient leadership, communication, and organization-wide buy-in.

checklist change management readiness malaysia

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Partner selection

With hundreds of business management solutions available today, it can be challenging to know where to start your search. Even before looking at specific capabilities, the first step should be determining what is important to you in a technology vendor.

With the right partner and the right solution, even complex business processes can be transformed with confidence.

list of consideration in evaluating vendors
list of consideration in evaluating vendors part 2

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Outcome to critical capabilities mapping

Modern cloud business management systems provide an array of functions across financials, sales, customer service, projects, warehousing, inventory and supply chain, manufacturing, and business intelligence. The right solution should not only provide the capabilities you need to reimagine your day-to-day operations today, but also support the needs that may arise tomorrow.

As a rule, organizations should aim to get at least 80 percent of the functionality they need from a business management solution “right out of the box,” without needing to make any significant modifications.

This leaves the remaining 20 percent to come from solutions from independent software vendors (ISVs) and other custom applications to fine tune the solution to meet any highly specific capabilities. In other words, the solution you select should be one that is pre-configured to include nearly all the capabilities you need from day one.

However, buying a business management solution is not about ensuring it has every feature available in market today—you should focus on getting the right capabilities to drive process innovation and support the business outcomes defined in your initial strategy


Savvy SMB Leader’s Buyers Guide

Here are some of the business outcomes and capabilities that a business management solution can support:

  • Increase financial visibility and make more informed decisions with better reporting and tracking. Support custom financial dimensions, intercompany transactions, automatic bank reconciliations, fixed assets, cost accounting, financial performance indicators—all while adhering to strict financial standards.
  • Optimize your supply chain with a holistic view of inventory, purchases, and orders. Predict restocking needs and engage with suppliers while improving demand forecasting, drop shipments, order planning, purchasing governance and logistics, warehousing optimization, manufacturing production, assembly, and quality management.
  • Boost sales with lead prioritization and improved customer relationships through contact, campaign, document, email, opportunity, and sales order management. Easily expand to full CRM functionality when needed.
  • Improve customer service with enhanced planning and dispatching while streamlining contract, service order, and price management. Better address customer returns and needs to improve satisfaction.
  • Deliver projects on time and on budget with improved resource management— including time and expense tracking, people, and materials—to make effective, insightbased decisions through advanced reporting.
  • Increase agility with the ability to work and connect to business data and tools from anywhere. Access your data no matter where it lives—across cloud, on premises, or IoT—and easily add new users, new companies, new financial dimensions, or additional storage.
  • Enhance productivity through workflow automation and governance, with connectivity to familiar business tools like Outlook, Teams, and Excel to increase ease of use and adoption. Leverage role-based advice and guidance to ensure users have the right access to the right information.
  • Go global with cloud availability and multi-language, multi-currency support that adheres to local regulations and taxes.
  • Maximize value with extensibility and customization to fit your unique needs through app development, business intelligence dashboards, business process optimization, chatbots, and connectivity to ISV solutions.
  • Support future-readiness and growth with an always-on, always up-to-date cloudbased solution that can scale as you grow and provides the modern analytics and artificial intelligence capabilities that the future of business requires.
  • Protect your business with increased, cloud-based security and compliance that keeps your data and custom apps protected while enabling business continuity.

With these outcomes and high-level capabilities in mind, take some time to look at your current business processes and create process maps to identify friction points and bottlenecks.

Challenge your teams to ideate on how to transform these processes, like leveraging automation to reduce the number of steps and manual action required. Have your teams consider how technology might drive efficiencies and identify the transformed business outcomes you would like to achieve. You can then begin to map your ideal outcomes to the necessary capabilities in a business management solution.

Procure to pay process map

Procure to pay process map

Writing a business case

Building an effective business case for a cloud business management solution can help you not only identify the ROI with a direct cost-to-benefit ratio but can help you demonstrate the business value to gain buy-in from your leadership team and employees. The following worksheet will help you get started when developing your business case:

business case template for business management solution

(Download the guide with the template inside here)

Leverage change management

Apply change management best practices to ensure buy-in and user adoption across the business.

change management checklist

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Embracing digitalization

Setting yourself up for success is about more than just the right technology. It is about your overall digitalization strategy, process mapping, and most importantly—your people.

A successful transformation means ensuring that your plan accelerates organizational agility throughout your business and across each of these five dimensions:


To be successful, your digitalization strategy needs to create a shared purpose and vision across all teams within the organization. As outlined in Envisioning digital transformation, be sure to document your strategy and create visualizations to get everyone excited about the outcomes a new approach will drive for them, your customers, and the business.


Teaming, or how your teams operate in supporting customer outcomes, is essential to your business success. Your organizational structure needs to empower team alignment, accountability and collaboration. It is important to create role clarity and outline the expertise that is required to drive business impact. This can often require reskilling of employees to move your strategy forward.


Continuous process optimization is iterative innovation that every single person in your company needs to be accountable for driving. Employee engagement and retention is improved when people feel a sense of ownership and are rewarded for recommending changes that will improve departmental KPIs.

Help encourage both adoption and process optimization in your digitalization strategy by tracking operational performance metrics tied to departmental processes.


Thriving in a rapidly changing market requires that every person in your business be able to adapt quickly to new ideas, products, and business models. Agility and adaptability are becoming the new measure of aptitude. Historically, companies focused on experience and expertise, or what is referred to as a person’s “Intelligence Quotient” (IQ).

The new focus on digital advancement and agility has introduced the “Adaptability Quotient” (AQ), which measures a person’s ability to embrace change with an open mindset. There are ways to help your people improve their AQ to become more instrumental in driving innovation.


Technology is advancing rapidly, resulting in constantly evolving markets and customer expectations. Technology may be the foundation, but it is put into action through your strategy, structure, processes, and people.

The most important part of this dimension is to keep from getting stuck on outdated platforms or legacy software that does not adapt with you as you change and grow. Simply implementing your initial digitalization strategy is not where you stop—adopting a culture of change makes for easier transitions to future technology and instills a company-wide acceptance of continuous innovation and improvement. Ensure your business management solution is as adaptable as your business and will grow with you.

Realizing results with Microsoft Dynamics 365 Business Central

To make your business dreams a reality, you need business solutions to keep pace with a constantly changing world. That is why successful SMBs have moved to the cloud with Microsoft Dynamics 365 Business Central. Now more than ever, SMBs need to embrace digitalization, because “business as we know it” has changed.

Expectations have changed. The customer experience has changed. Even where and how we work is changing right before our eyes. Yet so many businesses remain limited by systems that simply do not allow for change.

That is where the next evolution of Microsoft Dynamics NAV, GP, and SL can help—enabling SMBs to become powered by the cloud, powered by connected data, and powered by business intelligence.

Bringing together the productivity of Microsoft Office 365; the data connectivity and business intelligence of the Microsoft Power Platform; and the security, scale, and geographic presence of Microsoft Azure; Dynamics 365 Business Central delivers a single, unified application that connects business management across finance, sales, service, supply chain, distribution, and manufacturing.

The result? A business that can adapt faster, work smarter, and perform better.

Adapt faster

Move to the cloud with confidence to adopt new business models faster with flexible deployment options and innovative solutions that grow alongside your business.

Work smarter

Connect people, processes, and insights to make better decisions quicker while optimizing productivity with embedded guidance interoperable with Office 365 and Teams.

Perform better

Increase business visibility and performance to close your books faster, get reports sooner, and obtain real-time cash flow and performance metrics at any time on any device.

Back to You

Today’s marketplace is not just competitive, it is constantly changing. With every day and every minute bringing something new, be equipped for what is next and unlock limitless possibilities with Dynamics 365 Business Central.

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia, providing Microsoft Dynamics 365 and Azure services for business across SEA. Request a demo now or learn more about Dynamics 365 Business Central.


Savvy SMB Leader’s Buyers Guide

For running an efficient business, you need to have tools, but it doesn’t mean you have to use many separated and disconnected systems. All-in-one ERP Software can help you to centralize your operation, improve productivity and efficiencies and reduce errors and costs. Also, they provide great integration with third-party tools as well.

So, we are bringing you the list of best ERP systems and business management solution that are affordable for SMB’s in Malaysia and provide all the features SMB’s needs to run a business during a pandemic and remote work.

Why Do You Need an ERP System?

Whether you are a small business or a global corporation, you are generating a tremendous amount of data. Every of your employee creates more and more data every single day and it is expected it will double every few years.

But how do you check all this data? All-in-one ERP (Enterprise Resource Planning) system helps you connect your customer, employee, products, and other data into one system and gives you the insights to make smarter and faster decisions.


ERP systems are becoming more vital for businesses as the world is digitally transforming. ERP software is not anymore a luxury but a necessity to bring your data from Sales, Finance, Marketing, Supply Chain, Operations, and other departments together.

Also, it effectively protects your business from cyber hackers as often these systems come with high-level cybersecurity provided by the vendors.

So let’s have a look at your options you have in Malaysia.

Microsoft Dynamics 365 Business Central

What is Business Central?

Microsoft Dynamics 365 Business Central is an enterprise resource planning (system) from Microsoft developed to accommodate the needs of small and medium-sized businesses. Due to its vast number of features, Business Central is recognized as a comprehensive business management solution. It is a single, end-to-end solution for managing all your business processes across Sales, Finance, Customer Service, Operation, Supply Chain, and more. This single application eliminates the need for a separate point of the solution and the complicated integration of several modules.

microsoft dynamics 365 workspace

Microsoft Dynamics 365 Business Central centralize all your data and enable easily to share and modify your data in real-time and allows different parts of your business to work together easily and more efficiently with automated tasks and workflows, utilizing many of Microsoft’s well-known and used tools such as Outlook, Word, and Excel integrated with

dynamics 365 business central best erp software in malaysia
dynamics 365 business central integration with office 365 like excel and word

Microsoft Dynamics 365 Business Central is one of the most popular ERP and business management solutions in Malaysia for SMB’s.

Business Intelligence with Microsoft Power BI


Business Central comes with a number of features and functionalities to gives you a single, end-to-end solution for managing finances, operations, sales, and customer service. It is the perfect ERP solution to move from a basic accounting system to a more comprehensive and robust, yet easy-to-use financial and accounting solution when your business is growing.

best erp softwares in malaysia microsoft dynamics 365 business central

Here are the core Microsoft Dynamics 365 Capabilities:

  • Financial Management
  • Operations Management
  • Sales & Customer Service Management
  • Project Management
  • Supply Chain Management
  • Reporting & Analytics
  • Manufacturing Management (Additional)

Business Central comes also with additional capabilities of Microsoft Power Platform:

  • Automation
  • Business Intelligence
  • Low-Code App Development Platform


Business Central brings many benefits to SMB’s in Malaysia. It is fully integrated with other Microsoft products such as Outlook, Excel, Word, Teams, Power BI, Power Flow, Power Apps, and others to increase collaboration and productivity.

Business Central provides rich and customizable functionalities for Manufacturing, Software, Government, Healthcare, Hospitality, Wholesale Distribution, Professional Services, Nonprofits, and Retail/E-commerce companies to fit industry and specific needs.

As your organization grows, it’s easy to add apps and configure Dynamics 365 Business Central to fit business needs or industry demands.

Extend Business Central with integrated add-on apps such as:

  • Business apps like Office 365 and other Dynamics 365 tools.
  • Data storage apps like Dropbox and OneDrive.
  • On-premises systems, including SharePoint, SQL Server, Oracle databases, SAP, and more.

And connect to data sources and services such as:

  • Excel files.
  • SharePoint lists.
  • CRM records.

Dynamics 365 Business Central features a variety of modules and built-in workflow tools you can use to automate tasks across sales, marketing, customer service, field service, and project service.

If the pre-built tools don’t fit exactly what you need, there’s no need to worry. Business Central also allows you to modify workflows to meet your needs. Use the customization tools to define additional fields and new objects in the system.


Savvy SMB Leader’s Buyers Guide

SST Addon

Dynamics 365 Business Central offers a complete SST addon approved by the Royal Malaysian Customs for the purposes of the SME subsidy.

  • ADS Local Tax (Starter) localization for Malaysia: ADS Malaysia Local Tax (Starter) add-on module is the foundation layer for Microsoft Dynamics 365 Business Central to handle Malaysia Sales and Service Tax (SST) which complies with The Royal Malaysian Customs Department [Jabatan Kastam Diraja Malaysia] (JKDM) list of requirements. (Learn more)
  • ADS Reporting (Starter) Localization for Malaysia: ADS Malaysia Local Reporting (Starter) add-on module is the tax reporting software for Microsoft Dynamics 365 Business Central to handle Malaysia Sales and Service Tax (SST) which complies with The Royal Malaysian Customs Department [Jabatan Kastam Diraja Malaysia] (JKDM) list of requirements. (Learn more)


The Dynamics 365 Business Central universal app is able to provide cloud, on-premises, and hybrid deployments of Business Central. That app is available for:

  • Windows 10 (desktop, tablet, and phone)
  • Android (tablet and phone)
  • iOS (tablet and phone)
business central deployment and availability

The full desktop mode is supported on computers running Windows 10.


Business Central, licensed by the assigned user, is available with Essentials or Premium levels of capabilities. You may license users either with an Essentials license or a Premium license, but not both. Provided capabilities are:

  • Essentials (USD $70)
  • Premium (USD $100)
  • Team Members (USD $8)

D365BC Essentials:

  • Financial Management
  • AI-Supported Forecasting
  • Customer Relationship Management
  • Project Management
  • Supply Chain Management
  • Warehouse and Inventory Management
  • E-Services
  • Human Resources (Not Available in Malaysia and other ASEAN countries)

D365BC Premium:

  • Everything in Essentials (Premium license include all modules existing in Essentials license)
  • Service Management
  • Manufacturing

Team Members:

  • Read anything within Business Central.
  • Update existing data and entries in Business Central, such as previously created customer, vendor, or item records. Entries are defined as specific accounting information that, may be updated, such as a due date on customer ledger entries.
  • Approve or reject tasks in all workflows assigned to that user, with the limit that approvals and rejections can only update data in records that Business Central Team Members can access.
  • Create, edit, and delete a sales or purchase quote.
  • Create, edit, and delete personal information.
  • Edit job timesheets for approval.
  • Use the Dynamics 365 Power Apps/Power Automate use rights provided with a Dynamics 365 license.
  • Business Central Team Members application module may be customized with a maximum of 15 additional tables (custom tables or standard Dataverse tables) available to the Business Central Team Members license per pre-approved application scenarios. This application module is defined as the Business Central application capabilities available to Business Central Team Members users as described above.

To learn more request a pricing quote or free demo from us today.

Epicor Prophet

What is Prophet 21?

epicor prophet 21 home screen for distribution companies

Epicor Prophet is a Cloud-Based ERP solution built for distributors that wish to innovate with insight, improve efficiency, and scale to drive growth in the digital age. Powered by Microsoft Azure, the most trusted, proven cloud platform for enterprise, Epicor Prophet 21 Cloud provides a lower total cost of ownership and a future-ready platform to meet your business needs today and well into the future.

Prophet 21 is featured rich application development to help smaller companies in the distribution industry to streamline and automate their processes and improve their productivity and efficiencies.


epicor prophet 21 order system

One of the key features Prophet has to offer is its API. API is a powerful web service tool that can help you easily integrate outside applications and connect your business to the systems that make your business unique. The API provides a full .NET stack that supports SOAP and REST for Internet connectivity.

It comes with CRM functionalities to allow you to access important customer information quickly and improving your customer service.

Despite that, the main features of Prophet 21 focused on Supply Chain Management such as Purchasing, inventory management, eCommerce, order management, service and maintenance, wireless warehouse management system, and more.

This makes Prophet 21 a great solution for smaller distribution companies that need to streamline and automate their processes.


The Prophet is designed to streamline the various distribution processes in today’s dynamic supply chain. It focuses to help organizations to grow their sales with tools that help them to build customer relationships.

It helps your employees to improve productivity and boost employee efficiency.

Because it is industry-specific it quickly shows you the important insights to improve margins with pricing optimization and inventory management.

Yet Prophet is one of the industry-leading solutions for distributors, The system allows you to design it to work the way you want it to work. It is a very flexible system for the most part.


Prophet 21 is available in the cloud and on-premises deployment.


Epicor doesn’t disclose pricing information. Prospective customers should contact Epicor for details.

Sage UBS

What is Sage UBS?

Sage UBS is one of the most popular accounting software in Malaysia. They offer business solutions that make it easier for their customers to manage their business processes resulting in lower operational costs and reduced risk, leading to a more profitable and sustainable business. The software helps you to manage your accounting, inventory, payroll, point of sales, service management with complete SST for small businesses.

SAGE UBS View Sales Invoice

(Picture was taken from official Sage UBS website.)


Sage UBS provides five separate modules that offer different capabilities for their customers to streamline their operations, resulting in lower costs and reduced risk:

  • Accounting & Billing
  • Inventory & Billing
  • Building Service Maintenance
  • Point of Sale
  • Payroll

Among these modules, you can find features like Inventory Management, Payroll Management, Fast Search, Profit & Loss Statement, Billing & Invoicing, MIS Reports, Purchase Management

Sage UBS software helps you in handling all kinds of inventory transactions and has instant updates and inventory status at your fingertips.


(Picture was taken from official Sage UBS website.)


One of the main benefits of Sage UBS solutions is they provide proper SST support. Reviewed by Tax Consultants and approved by the Royal Malaysian Customs for the purposes of the SME subsidy.

This software is simple to use and generates reports. You will be able to generate standard and user-defined financial reports and improve cash flow and asset management.

Because they provide more modules like that, you can grow your business and add more modules whenever you need to ensure you are using only those systems that your business needs.

But mostly Sage UBS is a software company that specializes in accounting software for small to enterprise-level businesses.


Sage UBS is a premise application, however, they also offer Sage Business Cloud which is accounting software for startups, micro, and small businesses looking to manage their finances and control cash flow.


Sage UBS has different pricing for each of their module.

  • UBS Accounting is starting from Standalone (1 User) RM1650.
  • UBS Inventory Stock Control is starting from Standalone (1 User) RM1850.
  • UBS Payroll is starting from (15 Employees) RM500.
  • UBS Building Service Maintenance (BSM) Software is starting from Standalone (1 User)
  • UBS Point of Sale Plus (POS Plus) is starting from Standalone (1 User)

These prices were not taken from the official Sage website and might not be true but they have been provided by an authorized Sage UBS software dealer in KL. Here is the source of Malaysia pricing. For accurate pricing please contact UBS or any of their vendors.


Savvy SMB Leader’s Buyers Guide

SAP Business One

What is SAP Business One

SAP Business One is a business management solution designed for small and medium-sized companies to manage their financial management, purchasing, sales, distribution, customer service management (CRM), inventory management, production, project management, and field service to help your business run better. This single application eliminates the need for a separate point of the solution and the complicated integration of several modules.

SAP Business One Dashboard best erp systems in malaysia

It streamlines key processes, helps you gain deeper visibility into your business, provides impactful insights into your business, and provides real-time information.


SAP Business One comes with 6 modules to help you manage different aspects of your business. Gain greater control over your company with SAP Business One, a business management software designed to grow with you. 

Here are the key modules:

  • Financial Management
  • Sales & Customer management
  • Inventory & Production Functionality
  • Purchasing
  • Business Intelligence
sap business sales analysis bi feature


SAP Business One solution is one of the leading solutions for companies that are searching for flexibility and functionality across all aspects of their business. They provide great customization to your solution to fit your needs.

It helps you to automate your end-to-end processes and increase your business productivity and do more with less.

It provides accurate real-time reporting and analytics so you can make smarter and more impactful decisions faster.

Another greater benefit for SMB in Malaysia is that SAP Business One offers complete operational visibility and control and helps steer business faster.

SAP Business One gives you access to enhanced visibility and better decision-making at a small business’s cost.

And lastly SAP Business One offers mobile access to your data so you can access critical data anytime, anywhere.


SAP Business One comes with an on-premises and cloud version as well as with mobile app to manage your business on the way.

SAP Business One can be also deployed on Microsoft leading Cloud infrastructure Microsoft Azure.


SAP doesn’t disclose pricing information. Prospective customers should contact SAP partners for details. However, Some third-party implementation consultants have estimated the cost of SAP Business One at $3,213 for professional users and $1,666 for limited users.

According to multiple sources, subscription licenses will typically run $94 per professional user, per month and $54 per limited user, per month.

A starter package for startup businesses also exists. According to third-party outlets, it’s $39 per user, per month for this package, which also requires a one-time fee of $1,357. (Source)


What is NetSuite

NetSuite is Enterprise Resource Planning (ERP) Software as a Service (SaaS) or Cloud ERP platform that enables companies to manage all key business processes in a single system such as manage inventory, track their financials, host e-commerce stores, and maintain customer relationship management (CRM) systems. This flexible platform can be applied to a range of business applications.

netsuite erp system malaysia


This single solution comes with many capabilities capable of running business operations efficiently.

NetSuite capabilities include:

  • Financial Management
  • Warehousing and Manufacturing
  • Order Management
  • Analytics and reporting
  • CRM


netsuite crm capabilities best erp software in malaysia

NetSuite systems have been built with flexibility in mind. It helps scale-up, spin-off, adopt new business models, NetSuite’s flexibility lets you do it all, quickly and easily. With every NetSuite upgrade, your configurations and customization migrate seamlessly.

It provides native business intelligence with real-time analytics in the NetSuite user interface. This helps users quickly adapt and know what they should be doing and how they’re helping the business, with vital business data displayed from right within the system.

They provide rich features that fit across different industries as well as company sizes such as Manufacturing, Software, Wholesale Distribution, Professional Services, Nonprofits, and Retail/E-commerce companies


NetSuite is only available in the Cloud version.


NetSuite pricing starts at $499.00 per month. They do not have a free version. NetSuite does not offer a free trial. Pricing details provided by the vendor.

Acumatica General Business Edition

What is Acumatica

Acumatica was primarily designed as a Software-as-a-Service (SaaS) application or also know as a Cloud ERP system. Acumatica software is accounting software for large companies that do business in multiple countries, have from 50-1,000+ employees, and make large-scale purchases on a regular basis to help improve efficiency and better financial visibility. The general addition is for any business that requires standard features.



Acumatica General Business Module comes with:

  • Financial Management
  • CRM
  • Project Accounting
  • Reporting, Dashboards & BI



One of the most recognized benefits of Acumatica ERP software is its friendly pricing. Unlike classic Cloud ERP pricing, you are not paying for the number of users, as the pricing structure is based on resources rather than per-seat numbers.

Acumatica ERP system helps your business work more efficiently by streamlining your operation with a comprehensive accounting solution suitable for managing multiple companies, currencies, and branches.

And lastly moving from basic Accounting to Acumatica ERP software. Their user-friendly, intuitive, and flexible interface allows their users to quickly adapt to the new system and limit the adoption time to a minimum.


Acumatica ERP is Cloud ERP-based software, however, on-premises and hybrid solutions are available.


Epicor doesn’t disclose pricing information. Prospective customers should contact Epicor for details.

Final Words

Each ERP systems offer slightly different features, benefits, and pricing. However, what is most important for your company is to make sure your selected ERP software fits your needs.

It is not always about the features, integration, or customization, but the requirements you have.

And we know that selecting the right ERP system is not easy, so you can read our two guides:

We hope this helps you and you find the right ERP system that improves your business efficiencies, productivity, reduces costs and human errors.

Remember that ERP system is an investment in the future and you should consider every aspect that matters to your business.


Savvy SMB Leader’s Buyers Guide

In this article I will explain the value and the free promotion of migrating Dynamics to Dynamics 365 Business Central in Malaysia and Singapore and if you should consider it for your business.

Businesses are facing changes in the business environment, and to adapt, they must change their way how to do business to stay competitive and ensure business continuity.

Which includes your on-premises ERP system like Dynamics GP, NAV, SL, and AX that supports your core business operations and data to improve processes efficiency and decision-making ability.


And although Microsoft has invested a lot into Dynamics ERP and CRM systems to provide the best in class ERP software, as times and technologies are changing, Microsoft ERP and CRM systems have evolve into the Dynamics 365 applications.

So in this article, I want to discover with you if you should consider taking the free upgrade offer of your Dynamics GP, NAV, SL, and AX to Dynamics 365 Business Central.

This offer is made to ease the daunting project of ERP implementation to provide a smooth transition to the latest Dynamics 365 Business Central in Malaysia and Singapore.

Also don’t forget to download our guide to learn more about TCO of Business Central

Common Challenges with ERP On-Premise

the common challenges with ERP on premises and how migrating dynamics to dynamics 365 business central in malaysia and singapore helps

Running ERP systems on-premises can bring potential challenges to IT teams to keep the systems up and running 24/7 without disruption, which can require heavy IT resources from the organization to ensure your ERP system is running smoothly.

And that could be challenging for businesses to dedicate extra IT resources just to ensure the ERP system is running up and smoothly, especially in times like this when the business is slow.

And that is just part of the on-premises challenges your operation in Malaysia and Singapore might be facing, so let’s look at the common challenges on-premises ERP owners are facing:

  1. Data Security & Compliance: One of the biggest challenges your business is facing is to ensure your data are strongly secure against hackers and keep up with all-time changing business regulation and compliance such as GDPR.
  2. Large cap-ex costs: Like I already mentioned your cost of IT resources is higher due to keeping the datacenters in-house and therefore your business needs to have a dedicated IT team for your ERP system.
  3. Less flexible: The year 2020 brought many changes, challenges, and surprises and staying on-premises might restrain you from quickly changing the needs of your business, as doing updates or changes of your on-premises ERP systems needs the full attention of your IT team and often external experts.
  4. Potential Customization Issues: Your business is unique and it requires certain customization so you can run your business as you need, which can lead to reliability and software support issues.
  5. Required Dedicated IT Team: And of course, your dedicated IT team is necessary especially when your applications are customized to meet your organization’s unique requirements.

Of course, I am not saying that on-premise ERP systems are going away from us, but currently for most businesses running on-premise ERP systems can be very challenging and therefore Cloud ERP is increasing in popularity.

Free Guide Business Central Total Cost of Ownership

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Learn more on how dynamics 365 business central provides end-to-end view of smb in malaysia and singapore. The erp and crm systems for malaysia and singapore from dynamics 365 and experts

Why Migrate to Dynamics 365 Business Central?

Discover the benefits of Migrating from Microsoft Dynamics to Microsoft Dynamics 365 Business Central from Agile Dynamics Solutions the leading Microsoft Dynamics 365 Partner in Malaysia and Singapore

Your Dynamics on-premises solution helped you run and grow your business. But in this time of digital transformation, a modern, cloud-based solution can help take your business to new heights.Business Central helps companies reduce long-term software costs, decrease dependency on IT, and optimize operations and customer experiences through predictive analytics, AI, and data visualizations. Take the next steps to learn how Business Central can help you:

  • Stay current on the latest Microsoft cloud-powered technology without the hassle and expense of upgrades, backups, and patches.
  • Reduce total cost of ownership and improve cashflow by transitioning to a predictable monthly operating expense. A modern user interface based on the Office tools you already know means less training time and faster return on investment.
  • Make better business decisions with advanced analytics. Access, model, and analyze data across multiple dimensions. Seamlessly sync data with Microsoft Power BI to create compelling dashboards and data visualizations.
  • Leverage your data to build apps specific to your business processes. Further, extend your Business Central solution using Microsoft Power Platform and the Common Data Service.
  • Gain peace of mind knowing your sensitive business data is stored in highly secure, state-of-the-art data centers owned and managed by Microsoft and a 99.9% uptime service-level agreement (SLA).
  • Improve remote access and empower employees wherever they need to work with powerful, secure desktop capabilities across Windows, iOS, and Android platforms.
  • Simplify common tasks with native Microsoft 365 integration. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox. Easily export data in Excel and create outgoing documents directly in Word.
  • Utilize the power of AI for predictive inventory, sales forecasting, cash flow forecasting, and overdue payment predictors. Combine big data, predictive analytics, and the Internet of Things (IoT) to transform all information sources into more actionable intelligence.
  • Configure your systems with ease and connect third-party apps to Business Central using business add-ons from AppSource. Or work with your Business Central partner to build extensions for your specific needs.
  • Be ready for what’s next. Easily add and integrate other Dynamics 365 applications as your business needs change and integrate with other third-party apps.

And there are more benefits of transitioning into Cloud ERP the Dynamics 365 Business Central. Also you can learn more here on TCO of Business Central

Why Choose Cloud ERP with Dynamics 365 Business Central?

Learn the value and benefits why you should choose cloud erp with Dynamics 365 Business Central in Malaysia and Singapore from Agile Dynamics Solutions the leading dynamics 365 partner in malaysia and singapore

The advancements of cloud computing are enabling customers to make measurable business improvements that not only impact the experiences you can provide to your customers and your internal teams but also your bottom line.

Microsoft Dynamics 365 is providing customers with the next generation of ERP and CRM capabilities on a connected and trusted cloud platform to help you keep pace with the rapid rate of technology advancements The Microsoft cloud offers unprecedented business value and growth opportunities for your business.

Businesses in Malaysia and Singapore are lagging behind their enterprise counterparts when it comes to cloud adoption. With the new year (and new decade) fast underway, a recent Microsoft study showed that more than 96% of enterprises are using the cloud, compared to only 78% for SMBs.

And while the use of cloud-based productivity apps like Office 365 has steadily grown among these smaller companies, their continued reliance on legacy software in key business applications such as ERP or accounting is impeding them from competing effectively with today’s top players

Given this situation, moving to the cloud should be an obvious priority for business in Malaysia and Singapore, but many myths and misconceptions still exist regarding the benefits of cloud technology. Below are the ten most crucial and game-changing benefits that businesses have reported after investing in cloud solutions:

  1. Greater profit and ROI
  2. Lower costs and CapEx
  3. Unparalleled business flexibility
  4. Faster IT innovation
  5. Seamless, automatic software updates
  6. Cost-effective scalability
  7. Improved collaboration and productivity
  8. Seamless software integration
  9. Superior security and data protection
  10. Increased competitiveness

Customer Story – Weeks Roses

Weeks Roses improves visibility into inventory and orders with Dynamics 365 Business Central

Weeks Roses, a wholesale rose grower, migrated its systems from Dynamics NAV to Dynamics 365 Business Central to gain better visibility into their inventory and real-time access to information on mobile devices.

Business challenges:

  • Faced data visibility challenges are caused by multiple locations, disparate systems, and on-premises servers.
  • Outdated legacy systems led to business problems such as delayed invoices and sales orders versus inventory count discrepancies.
  • Needed better account inventory planning for annual orders that are placed six to nine months in advance, even though planning for crops happens a year or two in advance.

Business benefits of Dynamics 365 Business Central

Seamlessly integrate and update hundreds of thousands of sales orders, inventory lists, and shipping reports into Business Central.

Fast return on investment

By providing greater visibility, Business Central empowers Weeks Roses to reap the benefits only one-month post-migration – including streamlined processes, greater security, and more transparent operations. A cloud-based system allows employees to work remotely and securely access their data.

Read the full story here.

Additional Success Stories:

  • Read Farnam Street Financial’s full story here.
  • Read Super League Gaming’s full story here.
  • Read Wild & Wolf’s full story here.

Dynamics 365 Business Central Offer for Existing Customers

Dynamics GP, Dynamics NAV, or Dynamics SL on-premises customers with an active Enhancement Plan subscription can renew Enhancement Plan through CSP to reduce capital spending by spreading payments monthly instead of paying the annual lump sum. You will have your licensed users for Dynamics 365 Business Central (Cloud) when you are ready to migrate:

  • Pay for and license Dynamics 365 Business Central (Cloud) users on a monthly basis at the same total amount as your annual Enhancement Plan with a 60% discount on the Business Central Cloud users.
  • Allows for dual-use right and downgrade rights to your Dynamics GP, NAV, or SL on-premises version. You can continue to use your current on-premises application while you transition to your Dynamics 365 Business Central (Cloud) solution and get full Enhancement Plan benefits with the offer for your current on-premises application.
  • You need to license Dynamics 365 Business Central (Cloud) users at a minimum to the same price as your annual Enhancement Plan. 1-year subscription with a two-year auto-renewal option.

Learn More

To learn more about the current migration offer to Dynamics 365 Business Central you can contact us here to discuss further more how Agile Dynamics Solutions can help you to upgrade your current Dynamics GP, NAV, SL and AX.

Please note this offer is only for Dynamics customers, but if you are not current Microsoft Dynamics customers and you are interested in learning more, then please contact us today.

Additional Resources

Contact us for more information here or request your personalized online or offline demo.


Sales are complex process of getting to know your customers, understand their needs, and satisfy them. Today’s prospects are more educated than ever before and therefore you must be educated too.

Knowing all your prospect’s interactions with your brand whether it is on the website, chat, emails, etc. will give you insights to tailor and personalize your communication with your prospects.

Also with AI and predictive analytics will be and your team on top of your sales to see, which opportunities are most likely to be close, what contacts you should contact to keep the sales going, and more.

With powerful CRM Dynamics 365 Sales, you can expect to speed up your sales process and yet keep your customers and prospects happy. Create a seamless experience for your customers with your brand at any time.


Map to your customers’ sales expectations [Infographic] 2

Visit our resource center for more infographics, ebooks, guides, and whitepapers to learn more about sales, CRM, ERP and productivity.

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In this article, we will look at how Dynamics 365 Business Central provides an end-to-end view of small-medium businesses in Malaysia and Singapore and therefore improve business efficiency and reduce costs.

Business Central is a business management solution for small and mid-sized organizations that automates and streamlines business processes and helps you manage your business.

Highly adaptable and rich with features, Business Central enables companies to manage their business, including finance, manufacturing, sales, shipping, project management, services, and more. Companies can easily add functionality that is relevant to the region of operation, and that is customized to support even highly specialized industries.

Therefore Dynamics 365 Business Central provides great visibility with end-to-end view of your business to seamlessly share data across departments and remove silos.

Related Addons from Agile Dynamics Solutions for Business Central:

Centralize Data Across Departments

how dynamics 365 business central provides end-to-end view of smb in malaysia and singapore is by connecting all departments into all-in-one erp and crm systems. Dynamics 365 business central in malaysia and singapore the erp and crm systems from dynamics 365 experts

Companies in Malaysia, Singapore and all around the world are generating tremendous amount of data every day and they are literally flooded with data.

And therefore, the digital transformation has arrived in a new normal where businesses needs to adapt to changes and start utilizing all their data to be more informed and make a faster and smarter decision.

And that is where Microsoft Dynamics 365 Business Central comes to help businesses in Malaysia and Singapore to digitally transform them and enable to leverage latest technology such as artificial intelligence, machine learning and Internet of Things so businesses can create their own path to gain competitive advantage.

By using your company big data with business intelligence (Such as Power BI) you can centralize your data across departments and easily create powerful workflows to enhance your business productivity.

Microsoft Dynamics 365 Business Central provides a clear end-to-end view of the entire business processes and it easily helps you to navigate around the processes that need to be done quickly and effectively without headache.

Business Central centralize your data from:

  • Sales & Marketing
  • Customer Service
  • Finance
  • Supply Chain
  • Manufacturing
  • Operations

So, you can get an accurate view of your business in one ERP system without time-consuming navigating across multiple systems and avoid duplicated data to get clean data of your business.

Therefore, it saves time and money, provides consistency, enhance customer experience and optimize data assets of your business.

Microsoft Dynamics 365 Business Central is ERP and CRM system all-in-one solution that centralize data of small-medium businesses in Malaysia and Singapore and store it in the secured cloud.

Real-time Data Updates

Predict when and what to replenish with built-in intelligence, sales forecasts and dynamically updated inventory levels.  Get recommendations on when to pay vendors to use vendor discounts or avoid overdue penalties.  Manage budgets and monitor progress with real-time data on available resources. How dynamics 365 business central provides end-to-end view of smb in malaysia and singapore is from real-time data insights. Dynamics 365 Business Central the erp and crm systems from dynamics 365 experts

Real-time data are becoming more and more essential for businesses and are required by management to stay relevant for today’s business.

And also the importance of real-time data is that it improves customer service, helps you spot trends, prevent issues, improves operational efficiency and helps keep employees motivated when employees can see how they are performing and what is expected of them.

So, to get accurate real-time data businesses had to create customized and sophisticate communications tools that were really expensive to produce and unfortunately not every organization could afford it.

Therefore Microsoft have created ERP system and tools that enable real-time data and insights that SMBs in Malaysia and Singapore can afford and leverage tools used to be used only by large businesses such as AI and business intelligence (Power BI)

With Microsoft Dynamics 365 Business Central you can:

  • Gather financial data by using connected data from reports, charts, and Microsoft Power BI dashboards across finance and accounting, sales, purchasing, and stock. The late payment prediction extension helps you reduce receivables. And view charts and reports in real-time through built-in reports, Excel, or Power BI. Use unlimited dimensions for your data to identify patterns and trends.
  • Deliver projects on time and under budget with using real-time insights on project status, profitability, and resource-usage metrics.
  • Run your warehouse efficiently and use real-time data on every item’s zone, bin, and quantity to better fulfil your customers’ orders.
  • Live up to your service promises by seeing real-time data of your customers and Gain a comprehensive overview of your service tasks and workloads to effectively assign personnel to work orders. Keep track of service agreements to deliver reliable service to your customers.

Real-time data are very useful for todays business and are becoming more essential and therefore more organizations in Malaysia and Singapore are searching for ways how to integrated real-time data with their current systems.

But as I mentioned, with Microsoft Dynamics 365 Business Central you have end-to-end view across your departments and seamless and natural integration with tools like Office 365, Microsoft Teams and Power Platforms and everything in the most secure and reliable cloud technology, Azure Cloud from Microsoft.

Related Article:

Seamless Integration without Silos

Create quotes, process orders, and submit invoices without leaving Outlook. Access live data directly from Microsoft Excel to update items, sales orders, and purchase orders. Customize outgoing documents such as quotes and invoices in Microsoft Word. with dynamics 365 business central the all-in-one ERP and CRM systems for smbs in malaysia and singapore from dynamics 365 experts

Data Silos are a considerable problem for businesses, as they can decrease business efficiency and productivity due to the lack of systems integration and data communication.

And of course, to some extent, we cannot avoid data silos completely, at least not in the current state of modern technologies, but with seamless data integration, you will be able to greatly reduce those data silos.

And your business already might be using some productivity tools such as Office 365 from Microsoft but if your ERP system does not communicate properly with those tools, then data silos can cause problems like limited visibility, lack of collaboration, inaccuracy, and inefficiency.

Therefore Dynamics 365 Business Central brings great advantage to businesses in Malaysia and Singapore as it seamlessly and naturally integrates with tools you are already using like Microsoft 365 or LinkedIn.

This integration makes it really easy for you and your employees to enhance your productivity, get easy access to data quickly and efficiently and effortlessly share data with employees and customers.

Dynamics 365 Business Central is deeply integrated with Outlook, so you can quickly create the invoice for the customer right from the calendar item: Open the appointment, and then you can open the Business Central add-in, look up existing information or create an invoice or another sales document right there.

Business Central introduces the ability to manage business interactions with your customers and vendors, directly in Microsoft Outlook. With the Business Central Outlook add-ins, you can see financial data related to customers and vendors, as well as create and send financial documents, such as quotes and invoices.

Unify your business, and boost efficiency with automated tasks and workflows—all integrated within familiar Office tools like Outlook, Word, and Excel with Dynamics 365 Business Central for Malaysia and Singapore

What’s Next?

Microsoft Dynamics 365 Business Central the ERP and CRM system in all-in-one opens great possibilities, features and capabilities to small-medium businesses for very affordable price.

Microsoft had create this ERP and CRM software for SMBs to enable adapt and grow their business with the latest technologies.

And Agile Dynamics Solutions as the Dynamics 365 expert in Malaysia and Singapore has been serving customers over 30 years with great deal of experience across industries.

To learn more about Dynamics 365 Business Central, visit our product page, request for demo or contact us and we will deliver personalized information based on your needs and industry.

Contact us today.


In this article, we will look at the 5 most important benefits of Microsoft Dynamics 365 for SME & SMB in Malaysia and Singapore and how businesses in Malaysia already benefit from using Dynamics 365 for their businesses.

Covid-19 has rapidly accelerate digital transformation of businesses of all industries such as healthcare, government, retail, finance, manufacturing and more around the world including Malaysia and Singapore.

DOWNLOAD EBOOK: Reimagine Productivity with Microsoft Dynamics 365 – Transform business process automation and people productivity

Malaysian and Singapore SMBs and SMEs businesses has realized that traditional legacy systems are not efficient to stay productive in the new normal where customers moving to the digital space.

More people are expecting purchase products and services online and even customer service must be able to respond customers across all channels.

And Small to medium-sized businesses (SMBs) in Malaysia and Singapore are lagging behind their enterprise counterparts when it comes to ERP system adoption.

With the new normal fast underway, a recent Microsoft study showed that more than 96% of enterprises are using the cloud, compared to only 78% for SMBs.

And while the use of cloud-based productivity apps like Office 365 has steadily grown among these smaller companies, their continued reliance on legacy software in key business applications such as ERP or accounting is impeding them from competing effectively with today’s top players.

To learn more benefits about how Dynamics 365 keep your business growing, quick to implement, easy to use, with the power to support your growth ambition. Dynamics 365 for SMB and SME in Malaysia and Singapore, download our Ebook Reimagine productivity with Microsoft Dynamics 365.

1. Unmatched Security and Data Protection

Small businesses are the most common victims of security breaches. In a recent study by ComScore, over 40% of small businesses were worried about data security before moving to the cloud.

dynamics 365 the erp and crm system protects againts secuurity breaches with enteprise level security in malaysia and singapore

After making the switch, 94% of businesses reported security benefits they had been unable to achieve with their previous on-premises resources.

Furthermore, physical hardware protection has always been a challenge for SMBs in Malaysia and Singapore. Laptops get lost or stolen all the time.

In addition to the replacement costs, there is the even greater cost of losing important or sensitive data. When storing and backing up data in the cloud, however, data is available and protected regardless of what happens to personal devices.

Dynamics 365, the ERP and CRM systems from Microsoft is a cloud-base solution that comes with enterprise level security protecting SMBs and SMEs data against to breach and allows secure access controls for apps that are built into the cloud services.

Dynamics 365 has a physical datacentre around the world to make it easy and fast to access your company data around the world.

Thanks to Dynamics 365 ERP and CRM systems SMBs and SMEs in Malaysia and Singapore are able to protect their data like never before and feeling that their sensitive company data are well protected against raising hacker attacks.

2. Cost-Effective Scalability

SMBs and SMEs in Malaysia and Singapore need increased flexibility to grow and scale without hassle. With the Dynamics 365, as an SME and SMB adds users, generates more transactions, or adds more data, services dynamically scale to manage the workload.

With Dynamics 365 ERP and CRM solutions you are easily able to scale the system whenever is your business is growing and quickly adapt to new changes and have easy integration with other SaaS offerings.

Dynamics 365 ERP and CRM systems are build to enable the scalability by a wide range of application integrations from Microsoft such as Office 365, Microsoft Teams, and many third-party tools.

This support SMB and SME businesses to remove silos, create seamless experience for Dynamics 365 users and enhance collaboration between departments and partners.

And this eliminates the need to pay for more hardware or maintenance to support business growth. As a bonus, Dynamics 365 in the cloud for SMBs and SMEs only use the energy they need for their cloud apps. Since servers are not running idle waiting to be utilized, operations become more energy efficient, reducing the carbon footprint of the business.

3. Access to the Latest Tools Like AI, IoT or Machine Learning

One of the most important Dynamics 365 benefits for SMBs and SMEs is to get access to the latest business tools like AI, IoT, or machine learning that used to be only for large enterprises.

Thanks to Dynamics 365 SMB and SME companies puts the power of AI at their fingertips with built-in intelligence when and where you need it with capabilities like:

  • Inventory: Predict when you need to replenish
  • Forecasting: Leverage sales forecasts to generate production plans and create POs
  • Customer service: Avoid shortages and lost sales by offering substitute items when inventory isn’t available
  • Financial planning: Predict how changes to payment terms will impact cash collection cycles

With Dynamics 365 businesses in Malaysia and Singapore can feel immediate value with infinite possibilities and embedded and extensible AI capabilities in Dynamics 365 can help growing businesses outsmart larger competitors.

Reimagine Productivity with Microsoft Dynamics 365

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ebook about reimagine productivity with Microsoft Dynamics 365 in Malaysia and Singapore

And every so often, technology fundamentally reshapes the economic landscape. It happened when the steam engine was built, jump-starting the industrial revolution. It happened with electricity. It happened on the internet.

And today, it’s happening with the Internet of Things (IoT), a new era of technology with staggering potential. Across industries and business types, the possibility of connecting previously disparate products and assets to the cloud opens doors for game-changing innovation.

And there are more modern technologies wating in Dynamics 365 for your business to enhance your productivity and efficiency, lower costs and increase collaboration.

To learn more visit our Dynamics 365 page or contact us to learn more about Dynamics 365 and what it can do for your business in Malaysia, Singapore, Brunei, Thailand or other Southeast Asia countries.

4. Seamless Integration with Tools You Already Use Like Office 365

Microsoft Dynamics 365 brings the worlds of business processes and personal productivity together, connecting your people, processes, and systems like never before.

Right now, your employees might be the only common link between your business systems and the email, spreadsheet, and word processing tools you use every day.

This means they waste a lot of time flipping between apps or cutting and pasting, which can lead to data entry errors.

Connected business solutions from Microsoft help pull everything together so your people don’t have to.

Together, Microsoft Dynamics 365 and Office 365 help you:

  • Drive productivity by reducing time spent switching between stand-alone apps
  • Foster collaboration and communication by breaking down internal silos and broadening visibility across the organization
  • Accelerate user adoption and lower training time with a seamless user experience

Microsoft Dynamics 365 and Office 365 work together to make your people more productive and your business more efficient with seamless integration between these tools.

So don’t let disconnected systems get in the way of your business success. Take the next steps to bring your people, processes, and systems together in the cloud to help your business thrive.

Learn more about Dynamics 365 in Malaysia and Singapore.

Also check out Dynamics 365 Business Central for SMBs and SMEs organizations in Malaysia and Singapore.

5.  Significant Lower TCO for Cloud Versions

If your company evaluating whether to transition your ERP solution to the cloud or stay on-premises and to determine whether this transition is right for your company, you’ll need to understand the economic impacts of your current ERP solution and what your ERP might look like in the cloud.

Microsoft dynamics 365 in the cloud and on the premise total cost of ownership in malaysia and singapore. article about dynamics 365 benefits in malaysia and singapore smb and sme

Related: 6 Important Aspects of Calculating ERP TCO

This infographic shows the cost of in cloud ERP system and on-premises ERP system and as you can see, the hidden cost for on-premises ERP systems.

Thanks to Dynamics 365 in the cloud you can significantly reduce these operational costs of running on-premises ERP system and focus more on your business rather than your ERP system.

Simply put, companies that move to the cloud make more money. And not by a small percentage, either.

SMBs that invest in the cloud report up to 25% growth in revenue and up to 2x the profits over those who don’t. Embracing the cloud is simply a better path to faster growth.

Additionally, cloud deployments provide a greater return on investment (ROI) than traditional on-premises software projects, especially in ERP and CRM.

For example, Nucleus Research determined that companies that use Microsoft Dynamics 365 see a return of $16.97 for every $1 spent. That’s well above the average for on-premise ERP and CRM applications.

Microsoft Azure has more than 100 services that are building blocks that can be leveraged and Dynamic 365 applications build on these services.


In conclusion, Dynamics 365 now is available that is purpose-built for SMBs to run their sales, marketing, service, accounting, operations, supply chain, and project management activities—all from a single, connected solution infused with AI and advanced analytics—there’s never been a better time for small and medium-sized businesses to make the move to the cloud and Dynamics 365.

Contact us for more information about Dynamics 365 or request for Dynamics 365 demo based on your needs and industry.

Learn More About Dynamics 365 for Malaysia and Singapore

Agile Dynamics Solutions is the leading Gold Microsoft Partner in Malaysia and Singapore with the largest customer base and 30+ years of experience in the local market and Southeast Asia.

This gave ADS unique view of local SMB and SME businesses and understanding the market. Therefore, ADS was able to create unique methodology for local market with 100% implementation rate.

So Agile Dynamics Solutions is the Dynamics 365 expert chosen by hundreds of small and large companies in Malaysia, Singapore and across Southeast Asia.

To learn more about Dynamics 365, request for personalized Dynamics 365 demo from us or request for more information.

Also visit our Dynamics 365 Business Central page, the all in one ERP system for SMBs.

Related Resources


With the world changing so fast, you are constantly under pressure to ensure that your business running like clock, precisely and smoothly to keep your business at peak efficiency.

Therefore, many organizations are seeking for new technologies coming on market to help them with that, especially in the todays digital age it is very important to have the latest technologies.

That is why Microsoft in Malaysia & Singapore is trying to help their customers to upgrade their Microsoft Dynamics AX, NAV, SL, or CRM into the new platform Dynamics 365 in the Cloud.

To understand better the business value of migrating from Microsoft Dynamics AX, NAV, SL, or CRM to Microsoft Dynamics 365 in the Cloud, we have prepared 3 main questions our customers ask about migration.

1. How do the costs of on-premises compare to the cloud?

dynamics 365 ERP and CRM systems the lower total cost of ownership of cloud ERP

If you are only thinking about the cost of licensing and implementation, customization, and training that is just the tip of the iceberg.

When you start to think about how much you are responsible to for managing with an on-premises environment, the cost soon adds up.

Consider the full costs of hardware and infrastructure, including data storage, servers, and facilities, the increasing costs to support and maintain the platform the increasing costs to support and maintain the platform providing robust disaster recovery and mobile access keeping up with security and compliance changes, and more.

It’s no surprise organizations say they spend too much time and money on basic software and hardware maintenance.

Aging applications and platforms become increasingly difficult and expensive to keep current ERP and CRM systems and changes are needed.

So how migration to Dynamics 365 in the cloud can help business in Malaysia and Singapore?

Moving to the cloud can help you redeploy your IT costs towards more strategic initiatives like business improvement and innovation.

2. How Can My Business Improve with a Cloud Solution?

A move to Dynamics 365 in the cloud is a key step towards optimizing business performance and increasing employee productivity.

Legacy systems often can’t keep up with the pace of change.

For example, in a mobile first world, you need real time access to reliable business data, regardless of your physical location, so you can make decisions to help you stay competitive.

Dynamics 365 provides the flexibility for changing business environments, so you can scale your solution as circumstances evolve.

Dynamics 365 in the cloud keeps you up to date with the latest releases, to keep your organization compliant with regulations and provide your users with the most current technology, plus Dynamics 365 is connected to tools like Microsoft Excel, Outlook, and Power Platform to help improve your organizational productivity.

3. What is the Best Way to Started?

We know you’re facing an important decision to whether migrate to a new Dynamics 365 platform or stay on your current.

That is why Microsoft invested in a program to help you map the best course for your organization to ensure your operation stay as less distracted as possible

Our Dynamics 365 migration program & experts in Malaysia and Singapore help you along every step of the journey.

You will get help from Microsoft & Agile Dynamics Solutions from start to finish, and receive a no charge, no obligation migration assessment.

Your advisor will work with you, to understand your existing deployment and help determine your best path to the cloud.

Apply to get started today with Agile Dynamics Solutions today.

If you are having any questions please contact us and Dynamics 365 expert will answer you within 1 business day.

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Artificial Intelligence changes the way how we are doing business today. It enhances our operations and empowers our employees to do more work in less time. Thanks to AI our business can increase its productivity with the same amount of employees.

Our employees can benefit from being more productive and decrease the load of their work, as repetitive tasks can be automated and streamline with modern AI.

Also with AI analytics such as Power BI within Dynamics 365 Business Central, you can make faster and more informed decisions for your business with data and insights in real-time.

But why should large businesses get all the AI for themselves? Small and medium businesses need help as well with modern technologies but used to be so expensive that they could not effort it.

Luckily with Microsoft Dynamics 365 Business Central, all small & medium businesses in Malaysia & Singapore can have Artificial Intelligence for their business to work faster and smarter by leveraging the built-in AI of Microsoft Dynamics 365 Business Central.

Thanks to that many SMB’s in Malaysia & Singapore have taken this opportunity and start leveraging this powerful tool for businesses.

Contact us today to get personalized demo or request for more information about AI for your business with Dynamics 365 Business Central.

Our Dynamics 365 Experts will contact you within 1 business day.

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Dynamics 365 Business Central Malaysia & Singapore Infographics - Why shouuld large businesses get all the AI?

Let’s have a closer look at Dynamics 365 Benefits that your business in Malaysia or/and Singapore can benefit from and how other businesses have transformed with Microsoft Dynamics 365 ERP and CRM systems to become more competitive, efficient, and reduce costs.

With Dynamics 365, you can connect your people and processes together to increase your business efficiencies and save costs. Read more to see all the benefits of Dynamics 365.

Dynamics 365 is the only ERP and CRM systems that provides everything your business needs to digitally transform from collaboration and productivity business applications, business management applications to secure cloud infrastructure.


Microsoft Dynamics 365 ERP and CRM applications are one of the leading ERP and CRM provider in the world that is also available for purchase in Malaysia and Singapore by certified Dynamics 365 ERP vendors.

Recent studies conducted by independent researchers such as Nucleus Research recognized Microsoft Dynamics 365 as a Leader in their ERP Technology Value Matrix in June 2020 in which they assessed more than twenty Enterprise Resource Planning (ERP) solutions on functionality and usability.

Dynamics 365 is gaining popularity among businesses as a preferred choice of ERP or CRM system around the globe including Malaysia and Singapore as Dynamics 365 and Microsoft Cloud help transform business process automation and people productivity.

So let’s discover what benefits your Malaysian or Singaporean company can get when you will choose Microsoft Dynamics 365 as your ERP and/or CRM system.

If you want to learn more about how Dynamics 365 impact your business and what cost benefits Microsoft Cloud brings, download our ebook to learn more. Ebook: The Total Economic Impact™ Of Migrating Microsoft Dynamics CRM To Dynamics 365 In The Cloud

Here are just some of the benefits of Dynamics 365 Benefits:

1. Keep Your Business Growing Efficiently

Dynamics 365 benefits help you Keep Your Business Growing Efficiently in Malaysia and Singapore with unified experience and centralized data.

Do not let technology limitations stand in the way of growth. Microsoft Dynamics 365 efficiently and cost-effectively scale as your needs change or business grows.

Quick to implement, easy to use, with the power to support your growth ambition, Microsoft Dynamics 365 provides a seamless experience across applications and devices—start with what you need today and easily adapt as your needs change.

No matter how you access and use your systems—anywhere, anytime, across your devices—you will receive the same seamless experience and enterprise-grade security to protect your business and customers. Microsoft business solutions are designed to get you up and running quickly and help you grow efficiently as your needs change.

Businesses around the world are seeing the benefits of helping employees work smarter together, automating cumbersome manual tasks, and using customer data as a factor in deciding what to offer.

Cloud and mobile solutions are becoming a means of transforming business processes and enabling new workflows.

Replacing existing systems may seem daunting, complex, and too significant an interruption. With today’s modern applications in the cloud, the rewards far outweigh the risks. Increased efficiency, enterprise-grade security, and increased mobility—all without up-front capital expenses and with less dependency on IT infrastructure—make it easier for businesses of all sizes to use technology as a competitive advantage.

2. Automate and easily adapt business processes

Dynamics 365 benefits are that it helps you automate and easily adapt business processes and customize your solution based on your needs with a powerful platform like PowerApps, Power BI, and Power Automate tools from Microsoft. ERP and CRM systems from Microsoft support Malaysian and Singaporean business growth.

Simplify your finances, streamline your supply chain, manage your sales teams, and make confident decisions that expand your business, not your budget. Be productive from the start with a familiar and role-based user experience to support growth without added headcount.

Improve productivity and get more done with easy-to-create workflows, audit trails, and enterprise-level security. Connect workflows across sales and accounting to automatically track cash flow. Secure purchasing, credit authorization, and vendor payment processes with pre-defined alerts and approval workflows.

Repetitive tasks should be automated to free up employee’s time and improve employee efficiency so they can focus on more important business tasks such as focusing on your customers.

With Dynamics 365, Power Apps, and Power Automate you can easily streamline and automate repetitive tasks through low-code apps and process automation. Therefore increase your business efficiency, lower costs while increasing revenue per employee, and quickly adapt to changing business needs.

Core approval workflows for purchase documents, sales documents, payment journals, customer cards, and item cards are ready to start as an assisted setup. Secure purchasing, credit authorization, and vendor payment processes.

For example, when a record, such as a purchase document or a customer card, needs to be approved by someone in your organization, you send an approval request as part of a workflow. Based on how the workflow is set up, the appropriate approver is then notified that the record requires their approval. You can also set up a reminder approval workflow for overdue approval requests.

Ebook: The Total Economic Impact™ Of Migrating Microsoft Dynamics CRM To Dynamics 365 In The Cloud


To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers who migrated from on-premises Dynamics CRM 2011 or 2013 to Dynamics 365.

3. Get up and running quickly

As for many businesses, modern and flexible ERP and CRM systems are essential to successfully run their day to day operations. And while implementing business applications can be a complicated and disrupting process for business, Dynamics 365 is quick to implement and easy to maintain.

Setting up services and migrating historical data takes days, not weeks, and with a familiar user experience across all your devices, your team will be productive from the start.

Dynamics 365 Benefits brings your ERP and CRM together and go live, up and running quickly.

Dynamics 365 ERP and CRM applications are designed to be easily implemented for any size and type of business across industries and quickly scale when needed to enable organizations to accelerate Dynamics 365 implementations and go-live with confidence.

4. Manage your business, not your servers

Running your business applications in the cloud means reduced upfront software costs and no costly on-site servers to manage, plus you can add or remove users as your team changes giving the flexibility your business needs to quickly adapt to any ups and downs.

With Dynamics 365 in the Cloud, you are still in charge of your data enabling your IT team to focus on what is important for your business as your team does not need to manage the physical server as everything is done by Microsoft experts.

Rather than dedicating operational headcount to manual tasks, grow capabilities by automating business processes, and repurpose your team to focus on more strategic projects.

5. Improve Customer Experience

Customer experience has become the major aspect of why people are doing business with other businesses and Dynamics 365 benefits bring you the power to improve your customer experience.

What if you could anticipate what your customers want? Modern digitally savvy customers are expecting brands to resolve issues instantly and predict current and future needs.

Connecting with your customers on their terms is crucial for winning the deals, whether it is on the website, social media, phone call, or in-person meeting, customers expect that the communication remains consistent.

Microsoft Dynamics 365 helps you gain deeper customer insights, manage, and grow sales, and maintain profitable, loyal customer relationships.

With Dynamics 365 you can connect with your customers and streamline the communication across many channels to deliver seamless and consistent communication.

Dynamics 365 provides powerful capabilities to stay ahead of your competitors by providing a unique and great customer experience.

6. Get 360-degree customer view

Another very important Dynamic 365 benefits are the ERP and CRM systems from Microsoft helps you get a 360-degree customer view. Your customer data are a valuable and sensitive asset to a company that needs to be protected and at the same time effectively stored and shared across the company to make informed and fast decisions.

Your customer data are a valuable and sensitive asset to a company that needs to be protected and at the same time effectively stored and shared across the company to make informed and fast decisions.  

And you have been compiling years of data on your customers, even without realizing it. Every time your customer land on your website, fills up a form, downloads an eBook, likes your post on social media, or in any way interacts with your brand, it leaves data behind that can be collect and analyze.

Dynamics 365 connects your people and processes with unified and flexible ERP and CRM software so data can be quickly and easily shared with key people throughout your company.

You have access to the most current, accurate data so you’re making the most informed decisions possible.

For example, the second a sales rep in the field makes a change to a customer quote, it gets reflected in the numbers being pulled for a forecast report back at the office. With more accurate information at your fingertips, decisions have a bigger impact on the bottom line.

With Dynamics 365 you can see and analyze all your customer data in one view, you can spot winning sales tactics, fix the broken processes, decrease your sales cycle, driving more qualified leads, and close more deals.

Whether it is current cases, buying history, or previous communications, making this detail readily available to your team means more personalized, targeted interactions that lead to results.

7. Stay Focused on Success

As customer expectations are growing marketing and sales teams must work together to improve bring more opportunities and close more deals.

Download Ebook: The Benefits of Aligning Sales and Marketing

By aligning marketing and sales teams and connecting customer interactions between these two departments your marketing can create a single view of prospects and unify data across contacts, leads, and customers and identify the target, and close top accounts with personalized, account-based content, and nurture activities.

Aligned marketing and sales departments increase productivity and improve coordination between marketing and sales with journeys that automatically hand off sales-ready leads and drive follow-ups.

Sales teams can increase conversion and win rates with lead and opportunity scoring based on advanced scoring models for the likelihood to convert and buy.

The relationship health score and other related metrics calculated based on Dynamics 365 and Microsoft 365 data help sellers get a pulse on the overall health of each customer. This helps sellers focus on the overall health of the relationship, not just the deal-specific, transactional aspects. Again, this helps sellers deliver on the buyer expectation for a relationship-based engagement. 

So as a result of Dynamics 365, you can find the most promising leads with data-rich, interactive dashboards that help track your most active customers and uncover new sales and service opportunities. Guide your team with role-specific workflows and familiar processes built around sales best practices. And use data and insights to customize and enhance sales presentations for more impact.

8. Do Business Anywhere and Become More Mobile

Dynamics 365 benefits are that you can use the ERP and CRM platform across any device like mobile, desktop, and table with the same experience and consistent dashboard. Accessing and working with data from anywhere increase business efficiency and lower costs. 84% of growing businesses feel that mobile technology has positively affected their company’s productivity. Therefore, Cloud with Mobile access is essential to run a business.

Accessing and working with data from anywhere increase business efficiency and lower costs. 84% of growing businesses feel that mobile technology has positively affected their company’s productivity. Therefore, Cloud with Mobile access is essential to run a business.

Dynamics 365 ERP and CRM Applications with Mobile technology help you get more done in the office or on the go with enhanced, secure access to tools and data across all your devices whether you are in Malaysia, Singapore, or anywhere around the world.

One of the features that makes Dynamics 365 unique—there are no compromises with the mobile experience. Often, mobile versions do not provide the same rich functionality. Dynamics 365 supports all mobile experiences equally.

Your people get the same desktop capabilities and experience on Windows, iOS, and Android platforms, using their device of choice. Essentially you can run your business from any platform with a consistent user experience from desktop to the smartphone with the latest high-level security features built-in.

9. Bring your office with you

No matter what devices your team uses or where they need to work, they can stay connected to key business data like customer details, product information, and order status to deliver better customer service. And with a consistent user experience and single sign-on across the calendar, email, files, collaboration tools, and business processes, getting to the data you need quickly is simple and intuitive.

10. Respond at the speed of business

With virtually anywhere, anytime access, and the ability to track presence and instantly message team members, you can connect, share, and collaborate in real-time and get answers right when you need them.

11. Safeguard your Malaysian and Singaporean Business

Your customers trust you with their data. Make sure you earn it by keeping all your systems safe, centralized, and protected while simplifying compliance, audits, and reporting.

Dynamics 365 is using the Microsoft cloud services that are delivering the most productive, hybrid, intelligent, and trusted cloud to run your business. 

  • Azure is offered in 54 regions, more than any cloud provider.
  • Offers 90+ compliance industries, the largest portfolio in the industry.
  • 90% of Fortune 500 companies run on Azure.

For Microsoft trust is everything and keep customer data safe is a big part of being trusted and recognized as a leading Cloud ERP and CRM provider. With 1B+ USD investment in security R&D each year and 3,500 cybersecurity experts Microsoft Azure is the most trusted and secure solution for your business to keep your data safe anywhere in Malaysia, Singapore, and anywhere in the world.

In a recent study by ComScore, over 40% of small businesses were worried about data security before moving to the cloud. After making the switch, 94% of businesses reported security benefits they had been unable to achieve with their previous on-premises resources.

12. Prepare for the unexpected and mitigate risk

A proven business system from Microsoft has built-in controls and role-based business workflows that can provide structured access to sensitive information. Plus, with both physical and virtual security including access control, encryption, and authentication, you can help protect your data on all your devices.

13. Guaranteed uptime and data backup

You may not be working around the clock, but your data is always on call. Microsoft cloud solutions are reliable, scalable, and come with a guaranteed 99.9 percent uptime, so your team and customers can access information anytime. And with continuous backup across globally distributed datacentres, you’ve got the built-in data redundancy to help protect you from a potentially catastrophic loss.

14. Redefine business processes and reinvent productivity

You’ve reached a stage where customer demands drive growth, but you may not have the right tools or processes in place to anticipate buying behaviors or build loyalty.

Your opportunities could be limited by basic accounting software or stand-alone customer relationship management systems. But investing in a complete technology overhaul isn’t realistic, and do you really have the capacity to add new IT staff to manage additional systems?

You need technology that enables your business: technology that’s affordable even on a small business budget and doesn’t restrict your future options.

Microsoft Dynamics 365 helps you move away from the complexity and silos of traditional ERP and CRM systems so you can focus on the things you enjoy about running your business and connecting with your customers.

15. Spot trends & Anticipate Demand

Great Dynamics 365 Benefits are spot trends & anticipate demand with powerful insights and analytics powered by AI and machine learning. Dynamics 365 ERP and CRM applications provide a 360-degree view of your entire business to see what is happening.

When key parts of your business are connected, your people can do more, and your business will grow. Microsoft Dynamics 365 can help connect the pieces of your business and reveal insights about your customers, operational processes, and your best path for growth.

Learn how TBM is using Dynamics 365 to Spot Trends and Anticipate Demand.

16. Share data and collaborate for better results

Imagine the time and cost savings if your IT department could use real-time operational data to help your people make better decisions and serve customers more effectively.

By connecting customer relationship management and back-office processes, operations can anticipate increased demand based on sales forecasts. Your finance team can monitor sales and expenses in real-time for a realistic view of cash flow.

And customer-facing teams are armed with a complete view of customers to help them jump on new sales opportunities and improve customer service.

17. Be Ready for Ups and Downs

Dynamics 365 Benefits are that Microsoft ERP and CRM systems are easily adaptable to business in Malaysia and Singapore. Dynamics 365 ERP and CRM applications help businesses stay competitive and Start with what you need and grow at your own pace to run your entire business in the cloud. Easily import data from other solutions using data migration wizards and assisted setup.

Get the freedom, to begin with, the applications you need, and add new solutions at your pace. Using flexible applications and a scalable database means rapid business changes lead to more opportunities.

Growth stays positive and builds business momentum. Exactly what you would expect when your business runs securely on the Microsoft Intelligent Cloud.

Microsoft Dynamics 365 is a powerful flexible platform that helps your business run at the pace of change, connecting your people and processes like never before.

Start with what you need and grow at your own pace to run your entire business in the cloud. Easily import data from other solutions using data migration wizards and assisted setup.

Get contextual guidance with in-product tutorials, when and where you need it. Handle the most common business processes from day one, like quotes, orders, invoicing, purchasing, cash management, and reporting. It’s built in the cloud, so it’s easy to set up, manage, and scale.

Key takeaways

  • Microsoft Dynamics 365 brings together business applications, data, documents, and devices—with one unified user experience that provides greater control over your finances and operations while delivering the insight you need to build and maintain customer relationships.
  • Dynamics 365 boosts your productivity, improves customer insights, frees you to work anywhere, anytime, across your devices, and positions your business for growth.
  • Gain even more benefits when your solution is deployed on Microsoft Azure, including more flexibility, the lower total cost of ownership, security-enhanced anywhere access, and enterprise-grade infrastructure and support.

What Next?

To get Dynamics 365 free demo or more personalized information based on your needs, get in touch with us, so we can help you to choose your ERP and/or CRM system to maximize your ROI from your investment.

We are leading Microsoft Partner in Malaysia and Singapore that provides Dynamics 365 CRM and ERP applications. With over 30+ years experience, the largest customer base and 100% implementation success rate we are the most experience partner on local market to ensure your project is successfully implemented.

Therefore, use one of these links to get your personalized approach and learn more about Dynamics 365.

Get Free Personalized Dynamics 365 Demo.

Request for More Information about Dynamics 365.

Contact us for other inquiries.

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Ebook: The Total Economic Impact™ Of Migrating Microsoft Dynamics CRM To Dynamics 365 In The Cloud


To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers who migrated from on-premises Dynamics CRM 2011 or 2013 to Dynamics 365.

Total cost of Ownership of Cloud and On-Premises ERP systems

Deciding about a new cloud ERP software is overwhelming tasks that can bring a lot of challenges for businesses to decide. As this software can be difficult to understand, especially if you are not really a techie person.

Of course, the vendors trying to simplify the systems for businesses to better understand it but sometimes there needs to be a more complicated explanation.

The same applies for calculating the TCO (Total Cost of Ownership) as it involves people and technology and therefore many business owners are prone to make mistakes when they are calculating the TCO for Cloud ERP softwares.

That is why we have brought you the 6 important mistakes businesses make when calculating TCO so you can avoid them.

Total cost of ownership ERP Cloud Applications . All the hidden cost sof On-Premises ERP & CRM Applications

What is Cloud ERP TCO?

Cloud ERP TCO means Total cost of ownership of a particular Cloud ERP application which is the financial estimate to better understand the direct and indirect costs of the Cloud ERP software. This analysis describes all the cost obvious and hidden that are included with purchasing Cloud ERP software so it can show to buyer for how much they can own the software.

1. Software

This is the cost of your software application including the cost of all supporting products and services, such as ISV solutions, add-on applications, customizations, and other integrations to ensure your ERP system is fully interoperable with existing systems. One big difference from a licensing standpoint is that the cloud is a SaaS that you pay-as-you-go monthly or annually and expense the cost, which is classified as Operating Expense (OpEx). In the case of on-premises applications, you pay a high upfront cost classified as a Capital Expense (CapEx) which is usually depreciated or amortized over several years.

2. Implementation, customizations and training

These costs apply in both the cloud and on-premises scenarios and will vary depending on the level of complexity and use-case. You will likely need help from your ERP vendor to successfully implement your ERP, so you should account for the cost of their professional services. These implementation costs typically include software installation, configuring parameters, developing customizations and integrations, migrating data, and testing.

After completing implementation, you may need your ERP vendor to train your team. Consider adding project-related costs, such as solution selection, change management, process auditing, and reengineering to your TCO estimate.

3. Hardware

In an on-premises scenario, you will incur a high upfront cost to purchase your infrastructure, such as servers, networking hardware, operating systems, databases, and data storage, and then periodic additional operating costs (such as electricity costs) to effectively run, manage, and secure your ERP solution on-premises.

You will also need to buy more hardware and build redundancies in case of failures. On the other hand, the cloud allows you to flexibly manage your hardware costs without having to own, maintain, and pay for servers regardless of utilization percentage.

4. IT personnel

One of the biggest single line cost items is often your IT personnel budget. Maintaining IT personnel is expensive, and in an on-premises scenario, you’ll need to factor in their labor costs plus maintenance of your real estate, servers, databases and other technology.

In a cloud scenario, some of these costs will apply towards service, but that cost is typically a tiny fraction of maintaining your own in-house IT personnel, resulting in redeploying your free resources and immediately improving your bottom line.

5. Maintenance

Now that you know your hardware and IT staff costs, you’ll need to include the maintenance costs of your on-premises ERP, which include the loading of fixes, patches, updates, and upgrades. Additionally, factor in the cost of IT personnel labor to test updates as they are released. In the cloud, updates, fixes, and patches are released on a continuous upgrade cycle, allowing for immediate deployment.

6. Upgrades

In the cloud, upgrades run automatically in the background and require minimum oversight from your IT personnel, so there is no additional software or upgrade costs. However, in an on-premises scenario, you’ll need to account for additional IT personnel labor costs to test and deploy your upgrades.

Curious to know what other costs are currently not visible to you on the surface? Contact us today to help you perform your comparative TCO analysis. Get the knowledge you need to make a fully informed financial decision about the direction of your organization.

6 Important Aspects of Calculating Dynamics 365 Cloud ERP TCO 5

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