Articles from Agile Dynamics Solutions Related to Dynamics 365 CRM and ERP in Malaysia and Singapore.

Let’s have a closer look at Dynamics 365 Benefits that your business in Malaysia or/and Singapore can benefit from and how other businesses have transformed with Microsoft Dynamics 365 ERP and CRM systems to become more competitive, efficient, and reduce costs.

With Dynamics 365, you can connect your people and processes together to increase your business efficiencies and save costs. Read more to see all the benefits of Dynamics 365.

Dynamics 365 is the only ERP and CRM systems that provides everything your business needs to digitally transform from collaboration and productivity business applications, business management applications to secure cloud infrastructure.

DOWNLOAD EBOOK: THE TOTAL ECONOMIC IMPACT OF MIGRATING MICROSOFT DYNAMICS IN THE CLOUD

Microsoft Dynamics 365 ERP and CRM applications are one of the leading ERP and CRM provider in the world that is also available for purchase in Malaysia and Singapore by certified Dynamics 365 ERP vendors.

Recent studies conducted by independent researchers such as Nucleus Research recognized Microsoft Dynamics 365 as a Leader in their ERP Technology Value Matrix in June 2020 in which they assessed more than twenty Enterprise Resource Planning (ERP) solutions on functionality and usability.

Dynamics 365 is gaining popularity among businesses as a preferred choice of ERP or CRM system around the globe including Malaysia and Singapore as Dynamics 365 and Microsoft Cloud help transform business process automation and people productivity.

So let’s discover what benefits your Malaysian or Singaporean company can get when you will choose Microsoft Dynamics 365 as your ERP and/or CRM system.

If you want to learn more about how Dynamics 365 impact your business and what cost benefits Microsoft Cloud brings, download our ebook to learn more. Ebook: The Total Economic Impact™ Of Migrating Microsoft Dynamics CRM To Dynamics 365 In The Cloud

Here are just some of the benefits of Dynamics 365 Benefits:

1. Keep Your Business Growing Efficiently

Dynamics 365 benefits help you Keep Your Business Growing Efficiently in Malaysia and Singapore with unified experience and centralized data.

Do not let technology limitations stand in the way of growth. Microsoft Dynamics 365 efficiently and cost-effectively scale as your needs change or business grows.

Quick to implement, easy to use, with the power to support your growth ambition, Microsoft Dynamics 365 provides a seamless experience across applications and devices—start with what you need today and easily adapt as your needs change.

No matter how you access and use your systems—anywhere, anytime, across your devices—you will receive the same seamless experience and enterprise-grade security to protect your business and customers. Microsoft business solutions are designed to get you up and running quickly and help you grow efficiently as your needs change.

Businesses around the world are seeing the benefits of helping employees work smarter together, automating cumbersome manual tasks, and using customer data as a factor in deciding what to offer.

Cloud and mobile solutions are becoming a means of transforming business processes and enabling new workflows.

Replacing existing systems may seem daunting, complex, and too significant an interruption. With today’s modern applications in the cloud, the rewards far outweigh the risks. Increased efficiency, enterprise-grade security, and increased mobility—all without up-front capital expenses and with less dependency on IT infrastructure—make it easier for businesses of all sizes to use technology as a competitive advantage.

2. Automate and easily adapt business processes

Dynamics 365 benefits are that it helps you automate and easily adapt business processes and customize your solution based on your needs with a powerful platform like PowerApps, Power BI, and Power Automate tools from Microsoft. ERP and CRM systems from Microsoft support Malaysian and Singaporean business growth.

Simplify your finances, streamline your supply chain, manage your sales teams, and make confident decisions that expand your business, not your budget. Be productive from the start with a familiar and role-based user experience to support growth without added headcount.

Improve productivity and get more done with easy-to-create workflows, audit trails, and enterprise-level security. Connect workflows across sales and accounting to automatically track cash flow. Secure purchasing, credit authorization, and vendor payment processes with pre-defined alerts and approval workflows.

Repetitive tasks should be automated to free up employee’s time and improve employee efficiency so they can focus on more important business tasks such as focusing on your customers.

With Dynamics 365, Power Apps, and Power Automate you can easily streamline and automate repetitive tasks through low-code apps and process automation. Therefore increase your business efficiency, lower costs while increasing revenue per employee, and quickly adapt to changing business needs.

Core approval workflows for purchase documents, sales documents, payment journals, customer cards, and item cards are ready to start as an assisted setup. Secure purchasing, credit authorization, and vendor payment processes.

For example, when a record, such as a purchase document or a customer card, needs to be approved by someone in your organization, you send an approval request as part of a workflow. Based on how the workflow is set up, the appropriate approver is then notified that the record requires their approval. You can also set up a reminder approval workflow for overdue approval requests.

Ebook: The Total Economic Impact™ Of Migrating Microsoft Dynamics CRM To Dynamics 365 In The Cloud

DOWNLOAD THE EBOOK FOR FREE

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers who migrated from on-premises Dynamics CRM 2011 or 2013 to Dynamics 365.

3. Get up and running quickly

As for many businesses, modern and flexible ERP and CRM systems are essential to successfully run their day to day operations. And while implementing business applications can be a complicated and disrupting process for business, Dynamics 365 is quick to implement and easy to maintain.

Setting up services and migrating historical data takes days, not weeks, and with a familiar user experience across all your devices, your team will be productive from the start.

Dynamics 365 Benefits brings your ERP and CRM together and go live, up and running quickly.

Dynamics 365 ERP and CRM applications are designed to be easily implemented for any size and type of business across industries and quickly scale when needed to enable organizations to accelerate Dynamics 365 implementations and go-live with confidence.

4. Manage your business, not your servers

Running your business applications in the cloud means reduced upfront software costs and no costly on-site servers to manage, plus you can add or remove users as your team changes giving the flexibility your business needs to quickly adapt to any ups and downs.

With Dynamics 365 in the Cloud, you are still in charge of your data enabling your IT team to focus on what is important for your business as your team does not need to manage the physical server as everything is done by Microsoft experts.

Rather than dedicating operational headcount to manual tasks, grow capabilities by automating business processes, and repurpose your team to focus on more strategic projects.

5. Improve Customer Experience

Customer experience has become the major aspect of why people are doing business with other businesses and Dynamics 365 benefits bring you the power to improve your customer experience.

What if you could anticipate what your customers want? Modern digitally savvy customers are expecting brands to resolve issues instantly and predict current and future needs.

Connecting with your customers on their terms is crucial for winning the deals, whether it is on the website, social media, phone call, or in-person meeting, customers expect that the communication remains consistent.

Microsoft Dynamics 365 helps you gain deeper customer insights, manage, and grow sales, and maintain profitable, loyal customer relationships.

With Dynamics 365 you can connect with your customers and streamline the communication across many channels to deliver seamless and consistent communication.

Dynamics 365 provides powerful capabilities to stay ahead of your competitors by providing a unique and great customer experience.

6. Get 360-degree customer view

Another very important Dynamic 365 benefits are the ERP and CRM systems from Microsoft helps you get a 360-degree customer view. Your customer data are a valuable and sensitive asset to a company that needs to be protected and at the same time effectively stored and shared across the company to make informed and fast decisions.

Your customer data are a valuable and sensitive asset to a company that needs to be protected and at the same time effectively stored and shared across the company to make informed and fast decisions.  

And you have been compiling years of data on your customers, even without realizing it. Every time your customer land on your website, fills up a form, downloads an eBook, likes your post on social media, or in any way interacts with your brand, it leaves data behind that can be collect and analyze.

Dynamics 365 connects your people and processes with unified and flexible ERP and CRM software so data can be quickly and easily shared with key people throughout your company.

You have access to the most current, accurate data so you’re making the most informed decisions possible.

For example, the second a sales rep in the field makes a change to a customer quote, it gets reflected in the numbers being pulled for a forecast report back at the office. With more accurate information at your fingertips, decisions have a bigger impact on the bottom line.

With Dynamics 365 you can see and analyze all your customer data in one view, you can spot winning sales tactics, fix the broken processes, decrease your sales cycle, driving more qualified leads, and close more deals.

Whether it is current cases, buying history, or previous communications, making this detail readily available to your team means more personalized, targeted interactions that lead to results.

7. Stay Focused on Success

As customer expectations are growing marketing and sales teams must work together to improve bring more opportunities and close more deals.

Download Ebook: The Benefits of Aligning Sales and Marketing

By aligning marketing and sales teams and connecting customer interactions between these two departments your marketing can create a single view of prospects and unify data across contacts, leads, and customers and identify the target, and close top accounts with personalized, account-based content, and nurture activities.

Aligned marketing and sales departments increase productivity and improve coordination between marketing and sales with journeys that automatically hand off sales-ready leads and drive follow-ups.

Sales teams can increase conversion and win rates with lead and opportunity scoring based on advanced scoring models for the likelihood to convert and buy.

The relationship health score and other related metrics calculated based on Dynamics 365 and Microsoft 365 data help sellers get a pulse on the overall health of each customer. This helps sellers focus on the overall health of the relationship, not just the deal-specific, transactional aspects. Again, this helps sellers deliver on the buyer expectation for a relationship-based engagement. 

So as a result of Dynamics 365, you can find the most promising leads with data-rich, interactive dashboards that help track your most active customers and uncover new sales and service opportunities. Guide your team with role-specific workflows and familiar processes built around sales best practices. And use data and insights to customize and enhance sales presentations for more impact.

8. Do Business Anywhere and Become More Mobile

Dynamics 365 benefits are that you can use the ERP and CRM platform across any device like mobile, desktop, and table with the same experience and consistent dashboard. Accessing and working with data from anywhere increase business efficiency and lower costs. 84% of growing businesses feel that mobile technology has positively affected their company’s productivity. Therefore, Cloud with Mobile access is essential to run a business.

Accessing and working with data from anywhere increase business efficiency and lower costs. 84% of growing businesses feel that mobile technology has positively affected their company’s productivity. Therefore, Cloud with Mobile access is essential to run a business.

Dynamics 365 ERP and CRM Applications with Mobile technology help you get more done in the office or on the go with enhanced, secure access to tools and data across all your devices whether you are in Malaysia, Singapore, or anywhere around the world.

One of the features that makes Dynamics 365 unique—there are no compromises with the mobile experience. Often, mobile versions do not provide the same rich functionality. Dynamics 365 supports all mobile experiences equally.

Your people get the same desktop capabilities and experience on Windows, iOS, and Android platforms, using their device of choice. Essentially you can run your business from any platform with a consistent user experience from desktop to the smartphone with the latest high-level security features built-in.

9. Bring your office with you

No matter what devices your team uses or where they need to work, they can stay connected to key business data like customer details, product information, and order status to deliver better customer service. And with a consistent user experience and single sign-on across the calendar, email, files, collaboration tools, and business processes, getting to the data you need quickly is simple and intuitive.

10. Respond at the speed of business

With virtually anywhere, anytime access, and the ability to track presence and instantly message team members, you can connect, share, and collaborate in real-time and get answers right when you need them.

11. Safeguard your Malaysian and Singaporean Business

Your customers trust you with their data. Make sure you earn it by keeping all your systems safe, centralized, and protected while simplifying compliance, audits, and reporting.

Dynamics 365 is using the Microsoft cloud services that are delivering the most productive, hybrid, intelligent, and trusted cloud to run your business. 

  • Azure is offered in 54 regions, more than any cloud provider.
  • Offers 90+ compliance industries, the largest portfolio in the industry.
  • 90% of Fortune 500 companies run on Azure.

For Microsoft trust is everything and keep customer data safe is a big part of being trusted and recognized as a leading Cloud ERP and CRM provider. With 1B+ USD investment in security R&D each year and 3,500 cybersecurity experts Microsoft Azure is the most trusted and secure solution for your business to keep your data safe anywhere in Malaysia, Singapore, and anywhere in the world.

In a recent study by ComScore, over 40% of small businesses were worried about data security before moving to the cloud. After making the switch, 94% of businesses reported security benefits they had been unable to achieve with their previous on-premises resources.

12. Prepare for the unexpected and mitigate risk

A proven business system from Microsoft has built-in controls and role-based business workflows that can provide structured access to sensitive information. Plus, with both physical and virtual security including access control, encryption, and authentication, you can help protect your data on all your devices.

13. Guaranteed uptime and data backup

You may not be working around the clock, but your data is always on call. Microsoft cloud solutions are reliable, scalable, and come with a guaranteed 99.9 percent uptime, so your team and customers can access information anytime. And with continuous backup across globally distributed datacentres, you’ve got the built-in data redundancy to help protect you from a potentially catastrophic loss.

14. Redefine business processes and reinvent productivity

You’ve reached a stage where customer demands drive growth, but you may not have the right tools or processes in place to anticipate buying behaviors or build loyalty.

Your opportunities could be limited by basic accounting software or stand-alone customer relationship management systems. But investing in a complete technology overhaul isn’t realistic, and do you really have the capacity to add new IT staff to manage additional systems?

You need technology that enables your business: technology that’s affordable even on a small business budget and doesn’t restrict your future options.

Microsoft Dynamics 365 helps you move away from the complexity and silos of traditional ERP and CRM systems so you can focus on the things you enjoy about running your business and connecting with your customers.

15. Spot trends & Anticipate Demand

Great Dynamics 365 Benefits are spot trends & anticipate demand with powerful insights and analytics powered by AI and machine learning. Dynamics 365 ERP and CRM applications provide a 360-degree view of your entire business to see what is happening.

When key parts of your business are connected, your people can do more, and your business will grow. Microsoft Dynamics 365 can help connect the pieces of your business and reveal insights about your customers, operational processes, and your best path for growth.

Learn how TBM is using Dynamics 365 to Spot Trends and Anticipate Demand.

16. Share data and collaborate for better results

Imagine the time and cost savings if your IT department could use real-time operational data to help your people make better decisions and serve customers more effectively.

By connecting customer relationship management and back-office processes, operations can anticipate increased demand based on sales forecasts. Your finance team can monitor sales and expenses in real-time for a realistic view of cash flow.

And customer-facing teams are armed with a complete view of customers to help them jump on new sales opportunities and improve customer service.

17. Be Ready for Ups and Downs

Dynamics 365 Benefits are that Microsoft ERP and CRM systems are easily adaptable to business in Malaysia and Singapore. Dynamics 365 ERP and CRM applications help businesses stay competitive and Start with what you need and grow at your own pace to run your entire business in the cloud. Easily import data from other solutions using data migration wizards and assisted setup.

Get the freedom, to begin with, the applications you need, and add new solutions at your pace. Using flexible applications and a scalable database means rapid business changes lead to more opportunities.

Growth stays positive and builds business momentum. Exactly what you would expect when your business runs securely on the Microsoft Intelligent Cloud.

Microsoft Dynamics 365 is a powerful flexible platform that helps your business run at the pace of change, connecting your people and processes like never before.

Start with what you need and grow at your own pace to run your entire business in the cloud. Easily import data from other solutions using data migration wizards and assisted setup.

Get contextual guidance with in-product tutorials, when and where you need it. Handle the most common business processes from day one, like quotes, orders, invoicing, purchasing, cash management, and reporting. It’s built in the cloud, so it’s easy to set up, manage, and scale.

Key takeaways

  • Microsoft Dynamics 365 brings together business applications, data, documents, and devices—with one unified user experience that provides greater control over your finances and operations while delivering the insight you need to build and maintain customer relationships.
  • Dynamics 365 boosts your productivity, improves customer insights, frees you to work anywhere, anytime, across your devices, and positions your business for growth.
  • Gain even more benefits when your solution is deployed on Microsoft Azure, including more flexibility, the lower total cost of ownership, security-enhanced anywhere access, and enterprise-grade infrastructure and support.

What Next?

To get Dynamics 365 free demo or more personalized information based on your needs, get in touch with us, so we can help you to choose your ERP and/or CRM system to maximize your ROI from your investment.

We are leading Microsoft Partner in Malaysia and Singapore that provides Dynamics 365 CRM and ERP applications. With over 30+ years experience, the largest customer base and 100% implementation success rate we are the most experience partner on local market to ensure your project is successfully implemented.

Therefore, use one of these links to get your personalized approach and learn more about Dynamics 365.

Get Free Personalized Dynamics 365 Demo.

Request for More Information about Dynamics 365.

Contact us for other inquiries.

Related Articles

Sources:

Ebook: The Total Economic Impact™ Of Migrating Microsoft Dynamics CRM To Dynamics 365 In The Cloud

DOWNLOAD THE EBOOK FOR FREE

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers who migrated from on-premises Dynamics CRM 2011 or 2013 to Dynamics 365.

In this article, we will look at one of the biggest marketing challenges your business in Malaysia and Singapore is facing and how you can use tools like Dynamics 365 Marketing to deliver optimal marketing results and not be wasting the marketing budget, losing your potential leads and having a higher cost per lead and cost per acquisition.

DOWNLOAD OUR EBOOK: Top Signs You Have Outgrown Basic Email Marketing

Currently, most of the marketing effort shift to digital marketing due to the pandemic covid-19 and with that tremendous amount of data is generated every single day causing basic marketing automation insufficient for marketing reporting as customers data are scattered, not aligned marketing and sales team, broken customer experience and no insights to improve marketing results.

This causing marketing teams to struggle to deliver optimal marketing results and not wasting marketing budget by not optimize digital marketing strategies.

Not sure if your email automation software is enough for your business? Download our ebook and learn the top signs you have outgrown basic email marketing.

Marketing Challenges & Business Pains

Marketing automation has been on the rise for over a decade and many tools have come upon the market to help marketing teams to better manage email marketing, lead nurturing and create personalized ways to connect with prospects. But basic marketing automation can barely manage the complexity of buyer journey, advertising, and prospects expectations from brands.

Modern digitally savvy prospects expect brands to connect with them on their terms, at the right time and place whenever prospect wants, which brings many challenges businesses to have to face to win the prospect.

Top Signs You Have Outgrown Basic Email Marketing

Download the Ebook Now to Learn More

Download our ebook the top signs you have outgrown basic email marketing

Therefore, marketing teams cannot rely on just basic analytics, email marketing, and lead generation tools that are disconnected or not seamlessly connected into one business intelligence to lead the way of prospects. Because scatter customer data across different platforms slows down the process and reduces the decision-making ability of what should be the next marketing move.

So, with so many challenges and marketing business pains we would like to discuss the 4 biggest business pains marketing is facing right now.

Lead Nurturing Does Not Rely Solely on Email Marketing Anymore

Lead nurturing including social media interaction like Linkedin, email marketing, phone calls and website visit which you can track with dynamics 365 marketing in malaysia and singapore

The traditional lead nurturing strategy; put a piece of content on the website, promote the piece of content across your website on blogs and with pop-ups, set up a form to download the piece of content in exchange for prospect details like email and name, put prospect into email automation sequence and qualify a prospect and be leads rolling in is not working anymore and it is an old method of doing lead nurturing.

Nowadays, lead nurturing requires much more than that and prospect does not respond to emails like they used to do and often leave email marketing unread or bounce back as lead nurturing is no longer enough to rely solely on email marketing to nurture leads and qualify them.

That is when a new trend and way of driving leads the Multi-Channel Marketing to bring new complexity and challenges to businesses to engage with their prospects in the way how and when they want it.

Finding and nurturing more leads across multiple channels and turn them into long-term, profitable relationships have fundamentally changed since email automation came a decade later and a more robust and complex marketing solution is required.

Sales and Marketing Use Different Tools to Track Customer Interactions

Aligning marketing and sales teams is a buzzword flying around that has been mentioned countless times across almost every business blog and journal to address this issue.

In an optimal business scenario, customer data are naturally floating into an ERP system where business intelligence transforms the data and brings customer insights with actionable information in real-time to make smarter decisions.

But with marketing and sales teams using different tools to engage with customers and track customer interactions it is causing data disruptencies and silos between these two departments even though for their success they must be cooperating as one.

Marketers often Rely on Guesswork and Intuition Rather than Intelligent Insights

A tremendous amount of data is generated by marketing activities every single day and for optimal marketing results, marketers are pushed to make data-driven decisions from those data.

But numerous marketing channels are being used by marketers and often without seamless integration or a single source of truth, so marketing teams are overwhelmed by the volume of data they must analyze.

 According to Gartner, at many organizations the most experienced data scientists spend their time wrangling and formatting data – 46 percent of data science teams are relied on to prepare data for analysis, leaving little time to conduct actual analysis. 

So with that being said, 54 percent of organizations state data quality and completeness is the biggest challenge with data-driven marketing and 57 percent of marketers are incorrectly interpreting data and likely getting incorrect results. 

Optimal Marketing Efforts May Requires Several Platforms

As is already mentioned, marketing teams are using numerous platforms and channels to conduct their marketing efforts and bring customers and leads for their business, which brings difficulties to bring all the data together and effectively transform it into insights.

To win your customers you must not only rely on the single-channel as your digitally savvy prospects are researching numerous digital channels and according to FocusVision the average number of content pieces consumed is 13 whether it is from emails, blog posts, industry publications, social media, or internet searches.

That means prospects buyer journey consists of numerous channels to research products or services and to win the prospects marketing teams must ensure that they can provide that information across them.

This means marketers must analyze siloed data from these platforms causing insufficient and time-consuming reporting often lead to incorrectly interpreting data and likely getting incorrect results.

What is Dynamics 365 Marketing?

Learn what is dynamics 365 in Malaysia and Singapore and how your business can benefit from its unified dashboard and advanced features

Microsoft Dynamics 365 Marketing is a marketing-automation application that helps turn prospects into business relationships. The app is easy to use, works seamlessly with Dynamics 365 Sales and has built-in business intelligence. By seamless integration with Microsoft Dynamics 365 ERP & CRM systems, your business in Malaysia and Singapore can connect Marketing, Sales, Customer Service, and other departments data to improve personalized messaging and targeting for your marketing.

Businesses with disconnected tools are facing problems of pulling their customer data to create actionable insights to enhance their marketing campaigns and results. Without customer data, marketers are unable to create personalized buyer journeys for their prospects and naturally lead the way. Therefore basic marketing automation systems are unable to cover all marketing business needs such as lead generation, lead qualification, manage customer journeys, segmentation, and event management to create a seamless customer journey experience.

Microsoft Dynamics 365 for Marketing comes with advanced features to bring all the intelligence Marketers needs to increase lead generation and bring more qualified leads, better manage customer journeys, create powerfully segmentation and personalization and create great offline and online events with event management capabilities.

Also seamless integration with Microsoft productivity and collaboration tools Microsoft 365, marketers are empowered to complete their tasks quicker and more efficiently.

How dynamics 365 marketing approach marketing challenges and enhance customer journey in malaysia and singapore with connected sales, marketing and customer service

How Dynamics 365 Marketing Improve Your Malaysian and Singaporean Marketing?

Dynamics 365 Marketing provides you with the tools to personalize business experiences and bring yours scatter customer data together, fix broken customer experience, provide security and compliance, and bring insights to improve marketing results. ​

It features easy-to-use tools to help marketers conduct successful: ​

  • Multi-channel campaigns can be targeted to attract the right prospects​. The new release has new, customizable templates, dynamic campaign A/B testing, and improved natural language capabilities in creating targeted segments.
  • Lead nurturing efforts that personalize each customer’s journey​ – including direct integration with Microsoft Teams and Dynamics Customer Insights. Re-designed Customer Journey canvas helps build journeys more efficiently.
  • Event management using a wide array of user-friendly tools​ including a built-in events portal that provides registration and attendance tracking. Expanded entity options allow users to customize how data from form submissions is classified.
  • Insight gathering and reporting using continuously updating multimedia source segments from Customer Insights. Integrated Microsoft Customer Voice survey capability​ helps you to achieve a 360-degree view of your leads.
  • Expanded use of natural language makes it easier to create targeted segments.
  • It runs on an adaptable unified platform, providing you with ready-built integration with other Dynamics 365 products such as Dynamics 365 Sales, as well as other content management systems. Dynamics 365 Marketing fits easily into your customer campaigns. ​
  • AI-driven insights, lead scoring, and custom dashboards improve automated marketing performance.​ Features include smart scheduling and spam scores.

Gain even Deeper Insights with Dynamics 365 Customer Insights

Learn how Dynamics 365 Customer Insights brings all customer information into one place and create insights in real time in malaysia and singapore

Dynamics 365 Marketing is the critical initial function of an aligned series of Dynamics 365 applications that provide a fully end-to-end experience to customers.

The app takes a data-centric approach to lead generation, utilizing customer insights and orchestrating effective customer journeys.

Marketing drives the business by identifying and nurturing prospects and delivering highly qualified leads to Sales.

With Customers Insights, organizations gain deeper insights about customers which drive personalized business processes and experiences across marketing, sales, and service. Here are some examples of the scenarios that customer insights can enable:    

Marketing scenarios:

  • Lead gen – increase conversion by focusing on your best prospects; enrich customer data with external data such as brand affinity or preferences to better predict which prospects are most likely to convert
  • Campaigns/segmentation – create more accurate and micro-targeted segments to better reach prospects and customers; send segments to executional tools for email campaigns, mobile messaging, etc.; use a combination of events, location, user profile attributes, and historical data from Customer Insights to deliver personalized information, content, and offers
  • Website/content personalization –  surface personalized and relevant content to develop an authentic and emotional connection with customers

Sales scenarios:

  • Product recommendations – provide customers with sophisticated recommendations for complementary products or services instead of just the things the customer has already browsed or bought
  • Next best action – surface the next best action for salespeople so they can engage with confidence

Service use cases: 

  • Proactive, omnichannel support – democratize data and empower front-line employees to make decisions, e.g. having a 360-degree view of the customer enables the agent to make calculated exceptions for high-value customers; by utilizing rich and robust customer profiles generated by Customer Insights, call center agents can deliver not only personalized but also consistent, interactions which leave customers with a sense of being valued and understood.
  • Cross-sell/upsell – recommend products and services that are a better fit for customers 

What’s Next?

Microsoft Dynamics 365 Marketing and Dynamics 365 Customer Insights are unique Dynamics 365 applications that bring a new way of how you can get a deep end-to-end view of your prospects and customers in on the unified platform.

To learn more about Microsoft Dynamics 365 ERP and CRM systems request your free demo from us or request more information and a team of our Dynamics 365 experts in Malaysia and Singapore will get in touch with you shortly.

Download the Infographic Here

Microsoft Dynamics 365 for Marketing infographics in Malaysia and Singapore from Agile Dynamics Solutions the Leading Microsoft Partner

Source:

In this article, I will look at the integration between Microsoft Dynamics 365 Business Central and Microsoft Teams, what is new in 2020 release wave 2, how it improves interaction with co-workers, and improve the efficiency of collaborative business processes.

Dynamics 365 Business Central with Microsoft 365 are providing unparalleled suite of secure and compliant and productivity apps for SMBs in Malaysia and Singapore.

Microsoft has already seamlessly integrated some of its tools such as Excel, Outlook, Word and others to help businesses streamline task, speed up business processes and enhance business productivity.

DOWNLOAD DYNAMICS 365 BUSINESS CENTRAL CAPABILITIES SHEET

And all these integration has been proven to be an excellent part of Dynamics 365 CRM and ERP systems and businesses in Malaysia and Singapore are already taking full advantage of best in class Microsoft 365 (Known as Office 365) productivity tools integrated in Microsoft Dynamics 365 Business Central.

And Microsoft is investing, improving, and adding new features to Dynamics 365 Business Central to help SMBs around the world to supercharge their business with all-in-one ERP and CRM systems

And the same can do SMBs in Malaysia and Singapore to supercharge their businesses with Microsoft 365 and Dynamics 365 Business Central. (not clear, please re-write)

To learn more about Dynamics 365 Business Central, download the capabilities sheet.

New Release in 2nd Wave in 2020

As always Microsoft has prepared plenty of new features and updates in second update of the year.

So if you are curious to see all the new features and updates Microsoft is and will be releasing in the new future for Dynamics 365 Business Central, then you can visit this website: Dynamics 365 Business Central 2020 release wave 2.

But for us in this article we will look at especially on the features between Microsoft 365 and Dynamics 365 Business Central.

There are two features have been released to deliver business value as stated by Microsoft:

Make decisions faster as a team by bringing business data into Microsoft Teams, the hub for collaboration in Microsoft 365. Whether you’re in conversation with co-workers, preparing cross-department financial budgets, or bringing roles together for an important project, the Business Central app for Teams streamlines conversations and allows you to act on your Business Central data without leaving Teams. (Source)

Feature #1: Share Business Central Record into Chat

integration between microsoft dynamics 365 and microsoft teams you can share business central records into chat in microsoft teams in malaysia and singapore

The first exciting feature within Microsoft Teams is to Paste a link to any Business Central record into Teams chat, and it will expand that into a compact card to share with your co-workers.

Microsoft have created a Business Central app for Teams that lets you display information from Business Central in your Teams conversations.

Just by simply copying the link to a record in Business Central (the same way you would copy URL of any website) such as a sales order page or an item card. And then paste the link into your conversation in Teams.

Dynamics 365 Business Central Capabilities Sheet

DOWNLOAD NOW

Business Central Capabilities Sheet

And Microsoft Teams turns the link into a compact card in the conversation so you can easily and quickly share related information within the conversation.

Thanks to this new feature collaboration across companies has become more efficient so things can be done quicker and more effectively. Feature #2: View, Edit & Take Action without Leaving Teams

Feature #2: View, Edit & Take Action without Leaving Teams

integration between microsoft dynamics 365 and microsoft teams you can view, edit and take action without leaving microsoft teams what is new in dynamics 365 business central in wave 2 in 2020. dynamics 365 partners

The second feature is closely related to our first feature and that is view, edit, and take action without leaving Microsoft Teams apps and go to Business Central.

Your colleagues can view the full card details in a window inside Teams, including FactBoxes and other embedded content such as charts. Edit fields, initiate workflows, and take action from the window without having to switch apps.

So when you share a sales order or any item card what happen on the other side of the conversation, your colleagues can expand the card to display more details, and they can even update the data.

Therefore, your team can effectively collaborate across departments and quickly amend, update and change accordingly without leaving Microsoft Teams.

Feature #3: Look up Business Central Data within Teams (Coming Soon)

Also, the last yet upcoming feature between Microsoft Teams and Dynamics 365 Business Central is look up business central data directly from within Microsoft Teams.

To enhance your productivity and effectiveness even further Microsoft is planning adding feature for you to look up data from Business Central without leaving Microsoft Teams.

As currently for you to share Business Central data inside Microsoft Teams you must go inside Business Central, find the item, sales order, or whatever you want to share, copy the URL link of the selected item and go back to Teams and paste it.

And because this is tedious and time-consuming work, Microsoft will be adding this feature to improve business collaboration even more.

But currently there is no exact date when this feature will be released, but Microsoft is stated “Features available after October 2020”. So, we keep cross fingers.

Compatibility

  • The app is not intended to work with on-premises, hosted or private cloud deployments of Business Central. The only supported deployment type is Business Central online (SaaS).
  • The app is not intended to work with any versions of the Business Central service, platform or business application prior to version 17.0.X.X.

(Source)

Conclusion

Businesses in Malaysia and Singapore are facing tough times the same way as businesses around the world, but only a few ERP and CRM systems can provide the tools they need to make informed and smart decisions.

Thanks to Dynamics 365 Business Central, the All-in-one ERP and CRM system small-medium businesses in Malaysia and Singapore can access the latest and best in class productivity tools such as Microsoft 365 with Excel, Word, Outlook, Sharepoint and more that are naturally integrated with the ERP and CRM applications that provides the latest tools such as Artificial Intelligence (AI), Machine Learning, Internet of Things (IoT) and strongest enterprise level security from Microsoft Azure.

All these tools are accessible for reasonable price to you as a SMBs in Malaysia and Singapore so you can take full advantage of these tools and run your business more effectively and reduce costs.

Learn more about Dynamics 365 Business Central and Microsoft 365 integration by:

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In this article I will explain the value and the free promotion of migrating Dynamics to Dynamics 365 Business Central in Malaysia and Singapore and if you should consider it for your business.

Businesses are facing changes in the business environment, and to adapt, they must change their way how to do business to stay competitive and ensure business continuity.

Which includes your on-premises ERP system like Dynamics GP, NAV, SL, and AX that supports your core business operations and data to improve processes efficiency and decision-making ability.

DOWNLOAD GUIDE BUSINESS CENTRAL TOTAL COST OF OWNERSHIP

And although Microsoft has invested a lot into Dynamics ERP and CRM systems to provide the best in class ERP software, as times  and technologies are changing, Microsoft ERP and CRM systems have evolve into the Dynamics 365 applications.

So in this article, I want to discover with you if you should consider taking the free upgrade offer of your Dynamics GP, NAV, SL, and AX to Dynamics 365 Business Central.

This offer is made to ease the daunting project of ERP implementation to provide a smooth transition to the latest Dynamics 365 Business Central in Malaysia and Singapore.

Also don’t forget to download our guide to learn more about TCO of Business Central

Common Challenges with ERP On-Premise

the common challenges with ERP on premises and how migrating dynamics to dynamics 365 business central in malaysia and singapore helps

Running ERP systems on-premises can bring potential challenges to IT teams to keep the systems up and running 24/7 without disruption, which can require heavy IT resources from the organization to ensure your ERP system is running smoothly.

And that could be challenging for businesses to dedicate extra IT resources just to ensure the ERP system is running up and smoothly, especially in times like this when the business is slow.

And that is just part of the on-premises challenges your operation in Malaysia and Singapore might be facing, so let’s look at the common challenges on-premises ERP owners are facing:

  1. Data Security & Compliance: One of the biggest challenges your business is facing is to ensure your data are strongly secure against hackers and keep up with all-time changing business regulation and compliance such as GDPR.
  2. Large cap-ex costs: Like I already mentioned your cost of IT resources is higher due to keeping the datacenters in-house and therefore your business needs to have a dedicated IT team for your ERP system.
  3. Less flexible: The year 2020 brought many changes, challenges, and surprises and staying on-premises might restrain you from quickly changing the needs of your business, as doing updates or changes of your on-premises ERP systems needs the full attention of your IT team and often external experts.
  4. Potential Customization Issues: Your business is unique and it requires certain customization so you can run your business as you need, which can lead to reliability and software support issues.
  5. Required Dedicated IT Team: And of course, your dedicated IT team is necessary especially when your applications are customized to meet your organization’s unique requirements.

Of course, I am not saying that on-premise ERP systems are going away from us, but currently for most businesses running on-premise ERP systems can be very challenging and therefore Cloud ERP are increasing on popularity.

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Learn more on how dynamics 365 business central provides end-to-end view of smb in malaysia and singapore. The erp and crm systems for malaysia and singapore from dynamics 365 and experts

Why Migrate to Dynamics 365 Business Central?

Discover the benefits of Migrating from Microsoft Dynamics to Microsoft Dynamics 365 Business Central from Agile Dynamics Solutions the leading Microsoft Dynamics 365 Partner in Malaysia and Singapore

Your Dynamics on-premises solution helped you run and grow your business. But in this time of digital transformation, a modern, cloud-based solution can help take your business to new heights.Business Central helps companies reduce long-term software costs, decrease dependency on IT, and optimize operations and customer experiences through predictive analytics, AI, and data visualizations. Take the next steps to learn how Business Central can help you:

  • Stay current on the latest Microsoft cloud-powered technology without the hassle and expense of upgrades, backups, and patches.
  • Reduce total cost of ownership and improve cashflow by transitioning to a predictable monthly operating expense. A modern user interface based on the Office tools you already know means less training time and faster return on investment.
  • Make better business decisions with advanced analytics. Access, model, and analyze data across multiple dimensions. Seamlessly sync data with Microsoft Power BI to create compelling dashboards and data visualizations.
  • Leverage your data to build apps specific to your business processes. Further, extend your Business Central solution using Microsoft Power Platform and the Common Data Service.
  • Gain peace of mind knowing your sensitive business data is stored in highly secure, state-of-the-art data centers owned and managed by Microsoft and a 99.9% uptime service-level agreement (SLA).
  • Improve remote access and empower employees wherever they need to work with powerful, secure desktop capabilities across Windows, iOS, and Android platforms.
  • Simplify common tasks with native Microsoft 365 integration. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox. Easily export data in Excel and create outgoing documents directly in Word.
  • Utilize the power of AI for predictive inventory, sales forecasting, cash flow forecasting, and overdue payment predictors. Combine big data, predictive analytics, and the Internet of Things (IoT) to transform all information sources into more actionable intelligence.
  • Configure your systems with ease and connect third-party apps to Business Central using business add-ons from AppSource. Or work with your Business Central partner to build extensions for your specific needs.
  • Be ready for what’s next. Easily add and integrate other Dynamics 365 applications as your business needs change and integrate with other third-party apps.

And there are more benefits of transitioning into Cloud ERP the Dynamics 365 Business Central. Also you can learn more here on TCO of Business Central

Why Choose Cloud ERP with Dynamics 365 Business Central?

Learn the value and benefits why you should choose cloud erp with Dynamics 365 Business Central in Malaysia and Singapore from Agile Dynamics Solutions the leading dynamics 365 partner in malaysia and singapore

The advancements of cloud computing are enabling customers to make measurable business improvements that not only impact the experiences you can provide to your customers and your internal teams but also your bottom line.

Microsoft Dynamics 365 is providing customers with the next generation of ERP and CRM capabilities on a connected and trusted cloud platform to help you keep pace with the rapid rate of technology advancements The Microsoft cloud offers unprecedented business value and growth opportunities for your business.

Businesses in Malaysia and Singapore are lagging behind their enterprise counterparts when it comes to cloud adoption. With the new year (and new decade) fast underway, a recent Microsoft study showed that more than 96% of enterprises are using the cloud, compared to only 78% for SMBs.

And while the use of cloud-based productivity apps like Office 365 has steadily grown among these smaller companies, their continued reliance on legacy software in key business applications such as ERP or accounting is impeding them from competing effectively with today’s top players

Given this situation, moving to the cloud should be an obvious priority for business in Malaysia and Singapore, but many myths and misconceptions still exist regarding the benefits of cloud technology. Below are the ten most crucial and game-changing benefits that businesses have reported after investing in cloud solutions:

  1. Greater profit and ROI
  2. Lower costs and CapEx
  3. Unparalleled business flexibility
  4. Faster IT innovation
  5. Seamless, automatic software updates
  6. Cost-effective scalability
  7. Improved collaboration and productivity
  8. Seamless software integration
  9. Superior security and data protection
  10. Increased competitiveness

Customer Story – Weeks Roses

Weeks Roses improves visibility into inventory and orders with Dynamics 365 Business Central

Weeks Roses, a wholesale rose grower, migrated its systems from Dynamics NAV to Dynamics 365 Business Central to gain better visibility into their inventory and real-time access to information on mobile devices.

Business challenges:

  • Faced data visibility challenges are caused by multiple locations, disparate systems, and on-premises servers.
  • Outdated legacy systems led to business problems such as delayed invoices and sales orders versus inventory count discrepancies.
  • Needed better account inventory planning for annual orders that are placed six to nine months in advance, even though planning for crops happens a year or two in advance.

Business benefits of Dynamics 365 Business Central

Seamlessly integrate and update hundreds of thousands of sales orders, inventory lists, and shipping reports into Business Central.

Fast return on investment

By providing greater visibility, Business Central empowers Weeks Roses to reap the benefits only one-month post-migration – including streamlined processes, greater security, and more transparent operations. A cloud-based system allows employees to work remotely and securely access their data.

Read the full story here.

Additional Success Stories:

  • Read Farnam Street Financial’s full story here.
  • Read Super League Gaming’s full story here.
  • Read Wild & Wolf’s full story here.

Dynamics 365 Business Central Offer for Existing Customers

Dynamics GP, Dynamics NAV, or Dynamics SL on-premises customers with an active Enhancement Plan subscription can renew Enhancement Plan through CSP to reduce capital spending by spreading payments monthly instead of paying the annual lump sum. You will have your licensed users for Dynamics 365 Business Central (Cloud) when you are ready to migrate:

  • Pay for and license Dynamics 365 Business Central (Cloud) users on a monthly basis at the same total amount as your annual Enhancement Plan with a 60% discount on the Business Central Cloud users.
  • Allows for dual-use right and downgrade rights to your Dynamics GP, NAV, or SL on-premises version. You can continue to use your current on-premises application while you transition to your Dynamics 365 Business Central (Cloud) solution and get full Enhancement Plan benefits with the offer for your current on-premises application.
  • You need to license Dynamics 365 Business Central (Cloud) users at a minimum to the same price as your annual Enhancement Plan. 1-year subscription with a two-year auto-renewal option.

Learn More

To learn more about the current migration offer to Dynamics 365 Business Central you can contact us here to discuss further more how Agile Dynamics Solutions can help you to upgrade your current Dynamics GP, NAV, SL and AX.

Please note this offer is only for Dynamics customers, but if you are not current Microsoft Dynamics customers and you are interested in learning more, then please contact us today.

Additional Resources

Contact us for more information here or request your personalized online or offline demo.

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In this article, we will look at how Dynamics 365 Business Central provides an end-to-end view of small-medium businesses in Malaysia and Singapore and therefore improve business efficiency and reduce costs.

Business Central is a business management solution for small and mid-sized organizations that automates and streamlines business processes and helps you manage your business.

Highly adaptable and rich with features, Business Central enables companies to manage their business, including finance, manufacturing, sales, shipping, project management, services, and more. Companies can easily add functionality that is relevant to the region of operation, and that is customized to support even highly specialized industries.

Therefore Dynamics 365 Business Central provides great visibility with end-to-end view of your business to seamlessly share data across departments and remove silos.

Related Addons from Agile Dynamics Solutions for Business Central:

Centralize Data Across Departments

how dynamics 365 business central provides end-to-end view of smb in malaysia and singapore is by connecting all departments into all-in-one erp and crm systems. Dynamics 365 business central in malaysia and singapore the erp and crm systems from dynamics 365 experts

Companies in Malaysia, Singapore and all around the world are generating tremendous amount of data every day and they are literally flooded with data.

And therefore, the digital transformation has arrived in a new normal where businesses needs to adapt to changes and start utilizing all their data to be more informed and make a faster and smarter decision.

And that is where Microsoft Dynamics 365 Business Central comes to help businesses in Malaysia and Singapore to digitally transform them and enable to leverage latest technology such as artificial intelligence, machine learning and Internet of Things so businesses can create their own path to gain competitive advantage.

By using your company big data with business intelligence (Such as Power BI) you can centralize your data across departments and easily create powerful workflows to enhance your business productivity.

Microsoft Dynamics 365 Business Central provides a clear end-to-end view of the entire business processes and it easily helps you to navigate around the processes that need to be done quickly and effectively without headache.

Business Central centralize your data from:

  • Sales & Marketing
  • Customer Service
  • Finance
  • Supply Chain
  • Manufacturing
  • Operations

So, you can get accurate view of your business in one ERP system without time consuming navigating across multiple systems and avoid duplicated date to get clean data of your business.

Therefore, it saves time and money, provides consistency, enhance customer experience and optimize data assets of your business.

Microsoft Dynamics 365 Business Central is ERP and CRM system all-in-one solution that centralize data of small-medium businesses in Malaysia and Singapore and store it in the secured cloud.

Real-time Data Updates

Predict when and what to replenish with built-in intelligence, sales forecasts and dynamically updated inventory levels.  Get recommendations on when to pay vendors to use vendor discounts or avoid overdue penalties.  Manage budgets and monitor progress with real-time data on available resources. How dynamics 365 business central provides end-to-end view of smb in malaysia and singapore is from real-time data insights. Dynamics 365 Business Central the erp and crm systems from dynamics 365 experts

Real-time data are becoming more and more essential for businesses and are required by management to stay relevant for today’s business.

And also the importance of real-time data is that it improves customer service, helps you spot trends, prevent issues, improves operational efficiency and helps keep employees motivated when employees can see how they are performing and what is expected of them.

So, to get accurate real-time data businesses had to create customized and sophisticate communications tools that were really expensive to produce and unfortunately not every organization could afford it.

Therefore Microsoft have created ERP system and tools that enable real-time data and insights that SMBs in Malaysia and Singapore can afford and leverage tools used to be used only by large businesses such as AI and business intelligence (Power BI)

With Microsoft Dynamics 365 Business Central you can:

  • Gather financial data by using connected data from reports, charts, and Microsoft Power BI dashboards across finance and accounting, sales, purchasing, and stock. The late payment prediction extension helps you reduce receivables. And view charts and reports in real-time through built-in reports, Excel, or Power BI. Use unlimited dimensions for your data to identify patterns and trends.
  • Deliver projects on time and under budget with using real-time insights on project status, profitability, and resource-usage metrics.
  • Run your warehouse efficiently and use real-time data on every item’s zone, bin, and quantity to better fulfil your customers’ orders.
  • Live up to your service promises by seeing real-time data of your customers and Gain a comprehensive overview of your service tasks and workloads to effectively assign personnel to work orders. Keep track of service agreements to deliver reliable service to your customers.

Real-time data are very useful for todays business and are becoming more essential and therefore more organizations in Malaysia and Singapore are searching for ways how to integrated real-time data with their current systems.

But as I mentioned, with Microsoft Dynamics 365 Business Central you have end-to-end view across your departments and seamless and natural integration with tools like Office 365, Microsoft Teams and Power Platforms and everything in the most secure and reliable cloud technology, Azure Cloud from Microsoft.

Related Article:

Seamless Integration without Silos

Create quotes, process orders, and submit invoices without leaving Outlook. Access live data directly from Microsoft Excel to update items, sales orders, and purchase orders. Customize outgoing documents such as quotes and invoices in Microsoft Word. with dynamics 365 business central the all-in-one ERP and CRM systems for smbs in malaysia and singapore from dynamics 365 experts

Data Silos are considerable problem for businesses, as they can decrease business efficiency and productivity due to the lack of systems integration and data communication.

And of course, in some extent, we cannot avoid data silos completely, at least not in the current state of modern technologies, but with seamless data integration you will be able greatly reduce those data silos.

And your business already might be using some productivity tools such as the Office 365 from Microsoft but if your ERP system does not communicate properly with those tools, then data silos can cause problems like limited visibility, lack of collaboration, inaccuracy and inefficiency.

Therefore Dynamics 365 Business Central brings great advantage to businesses in Malaysia and Singapore as it seamlessly and naturally integrate with tools you are already using like Microsoft 365 or LinkedIn.

This integration make it really easy for you and your employees to enhance your productivity, get easy access to data quickly and efficiently and effortlessly share data with employees and customers.

Dynamics 365 Business Central is deeply integrated with Outlook, so you can quickly create the invoice for the customer right from the calendar item: Open the appointment, and then you can open the Business Central add-in, look up existing information or create an invoice or another sales document right there.

Business Central introduces the ability to manage business interactions with your customers and vendors, directly in Microsoft Outlook. With the Business Central Outlook add-ins, you can see financial data related to customers and vendors, as well as create and send financial documents, such as quotes and invoices.

Unify your business, and boost efficiency with automated tasks and workflows—all integrated within familiar Office tools like Outlook, Word, and Excel with Dynamics 365 Business Central for Malaysia and Singapore

What’s Next?

Microsoft Dynamics 365 Business Central the ERP and CRM system in all-in-one opens great possibilities, features and capabilities to small-medium businesses for very affordable price.

Microsoft had create this ERP and CRM software for SMBs to enable adapt and grow their business with the latest technologies.

And Agile Dynamics Solutions as the Dynamics 365 expert in Malaysia and Singapore has been serving customers over 30 years with great deal of experience across industries.

To learn more about Dynamics 365 Business Central, visit our product page, request for demo or contact us and we will deliver personalized information based on your needs and industry.

Contact us today.

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In this article, we will look at the 5 most important benefits of Microsoft Dynamics 365 for SME & SMB in Malaysia and Singapore and how businesses in Malaysia already benefit from using Dynamics 365 for their businesses.

Covid-19 has rapidly accelerate digital transformation of businesses of all industries such as healthcare, government, retail, finance, manufacturing and more around the world including Malaysia and Singapore.

DOWNLOAD EBOOK: Reimagine Productivity with Microsoft Dynamics 365 – Transform business process automation and people productivity

Malaysian and Singapore SMBs and SMEs businesses has realized that traditional legacy systems are not efficient to stay productive in the new normal where customers moving to the digital space.

More people are expecting purchase products and services online and even customer service must be able to respond customers across all channels.

And Small to medium-sized businesses (SMBs) in Malaysia and Singapore are lagging behind their enterprise counterparts when it comes to ERP system adoption.

With the new normal fast underway, a recent Microsoft study showed that more than 96% of enterprises are using the cloud, compared to only 78% for SMBs.

And while the use of cloud-based productivity apps like Office 365 has steadily grown among these smaller companies, their continued reliance on legacy software in key business applications such as ERP or accounting is impeding them from competing effectively with today’s top players.

To learn more benefits about how Dynamics 365 keep your business growing, quick to implement, easy to use, with the power to support your growth ambition. Dynamics 365 for SMB and SME in Malaysia and Singapore, download our Ebook Reimagine productivity with Microsoft Dynamics 365.

1. Unmatched Security and Data Protection

Small businesses are the most common victims of security breaches. In a recent study by ComScore, over 40% of small businesses were worried about data security before moving to the cloud.

dynamics 365 the erp and crm system protects againts secuurity breaches with enteprise level security in malaysia and singapore

After making the switch, 94% of businesses reported security benefits they had been unable to achieve with their previous on-premises resources.

Furthermore, physical hardware protection has always been a challenge for SMBs in Malaysia and Singapore. Laptops get lost or stolen all the time.

In addition to the replacement costs, there is the even greater cost of losing important or sensitive data. When storing and backing up data in the cloud, however, data is available and protected regardless of what happens to personal devices.

Dynamics 365, the ERP and CRM systems from Microsoft is a cloud-base solution that comes with enterprise level security protecting SMBs and SMEs data against to breach and allows secure access controls for apps that are built into the cloud services.

Dynamics 365 has physical datacentre around the world to make it easy and fast to access your company data around the world.

Thanks to Dynamics 365 ERP and CRM systems SMBs and SMEs in Malaysia and Singapore are able to protect their data like never before and feeling that their sensitive company data are well protected against raising hacker attacks.

2. Cost-Effective Scalability

SMBs and SMEs in Malaysia and Singapore need increased flexibility to grow and scale without hassle. With the Dynamics 365, as an SME and SMB adds users, generates more transactions, or adds more data, services dynamically scale to manage the workload.

With Dynamics 365 ERP and CRM solutions you are easily able to scale system whenever is your busines is growing and quickly adapt to new changes and have easy integration with other SaaS offerings.

Dynamics 365 ERP and CRM systems are build to enable the scalability by a wide range of application integrations from Microsoft such as Office 365, Microsoft Teams, and many third-party tools.

This support SMB and SME businesses to remove silos, create seamless experience for Dynamics 365 users and enhance collaboration between departments and partners.

And this eliminates the need to pay for more hardware or maintenance to support business growth. As a bonus, Dynamics 365 in the cloud for SMBs and SMEs only use the energy they need for their cloud apps. Since servers are not running idle waiting to be utilized, operations become more energy efficient, reducing the carbon footprint of the business.

3. Access to the Latest Tools Like AI, IoT or Machine Learning

One of the most important Dynamics 365 benefits for SMBs and SMEs is to get access to the latest business tools like AI, IoT, or machine learning that used to be only for large enterprises.

Thanks to Dynamics 365 SMB and SME companies puts the power of AI at their fingertips with built-in intelligence when and where you need it with capabilities like:

  • Inventory: Predict when you need to replenish
  • Forecasting: Leverage sales forecasts to generate production plans and create POs
  • Customer service: Avoid shortages and lost sales by offering substitute items when inventory isn’t available
  • Financial planning: Predict how changes to payment terms will impact cash collection cycles

With Dynamics 365 businesses in Malaysia and Singapore can feel immediate value with infinite possibilities and embedded and extensible AI capabilities in Dynamics 365 can help growing businesses outsmart larger competitors.

Reimagine Productivity with Microsoft Dynamics 365

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ebook about reimagine productivity with Microsoft Dynamics 365 in Malaysia and Singapore

And every so often, technology fundamentally reshapes the economic landscape. It happened when the steam engine was built, jump-starting the industrial revolution. It happened with electricity. It happened on the internet.

And today, it’s happening with the Internet of Things (IoT), a new era of technology with staggering potential. Across industries and business types, the possibility of connecting previously disparate products and assets to the cloud opens doors for game-changing innovation.

And there are more modern technologies wating in Dynamics 365 for your business to enhance your productivity and efficiency, lower costs and increase collaboration.

To learn more visit our Dynamics 365 page or contact us to learn more about Dynamics 365 and what it can do for your business in Malaysia, Singapore, Brunei, Thailand or other Southeast Asia countries.

4. Seamless Integration with Tools You Already Use Like Office 365

Microsoft Dynamics 365 brings the worlds of business processes and personal productivity together, connecting your people, processes, and systems like never before.

Right now, your employees might be the only common link between your business systems and the email, spreadsheet, and word processing tools you use every day.

This means they waste a lot of time flipping between apps or cutting and pasting, which can lead to data entry errors.

Connected business solutions from Microsoft help pull everything together so your people don’t have to.

Together, Microsoft Dynamics 365 and Office 365 help you:

  • Drive productivity by reducing time spent switching between stand-alone apps
  • Foster collaboration and communication by breaking down internal silos and broadening visibility across the organization
  • Accelerate user adoption and lower training time with a seamless user experience

Microsoft Dynamics 365 and Office 365 work together to make your people more productive and your business more efficient with seamless integration between these tools.

So don’t let disconnected systems get in the way of your business success. Take the next steps to bring your people, processes, and systems together in the cloud to help your business thrive.

Learn more about Dynamics 365 in Malaysia and Singapore.

Also check out Dynamics 365 Business Central for SMBs and SMEs organizations in Malaysia and Singapore.

5.  Significant Lower TCO for Cloud Versions

If your company evaluating whether to transition your ERP solution to the cloud or stay on-premises and to determine whether this transition is right for your company, you’ll need to understand the economic impacts of your current ERP solution and what your ERP might look like in the cloud.

Microsoft dynamics 365 in the cloud and on the premise total cost of ownership in malaysia and singapore. article about dynamics 365 benefits in malaysia and singapore smb and sme

Related: 6 Important Aspects of Calculating ERP TCO

This infographic shows the cost of in cloud ERP system and on-premises ERP system and as you can see, the hidden cost for on-premises ERP systems.

Thanks to Dynamics 365 in the cloud you can significantly reduce these operational costs of running on-premises ERP system and focus more on your business rather than your ERP system.

Simply put, companies that move to the cloud make more money. And not by a small percentage, either.

SMBs that invest in the cloud report up to 25% growth in revenue and up to 2x the profits over those who don’t. Embracing the cloud is simply a better path to faster growth.

Additionally, cloud deployments provide a greater return on investment (ROI) than traditional on-premises software projects, especially in ERP and CRM.

For example, Nucleus Research determined that companies that use Microsoft Dynamics 365 see a return of $16.97 for every $1 spent. That’s well above the average for on-premise ERP and CRM applications.

Microsoft Azure has more than 100 services that are building blocks that can be leveraged and Dynamic 365 applications build on these services.

Conclusion

In conclusion, Dynamics 365 now is available that is purpose-built for SMBs to run their sales, marketing, service, accounting, operations, supply chain, and project management activities—all from a single, connected solution infused with AI and advanced analytics—there’s never been a better time for small and medium-sized businesses to make the move to the cloud and Dynamics 365.

Contact us for more information about Dynamics 365 or request for Dynamics 365 demo based on your needs and industry.

Learn More About Dynamics 365 for Malaysia and Singapore

Agile Dynamics Solutions is the leading Gold Microsoft Partner in Malaysia and Singapore with the largest customer base and 30+ years of experience in the local market and Southeast Asia.

This gave ADS unique view of local SMB and SME businesses and understanding the market. Therefore, ADS was able to create unique methodology for local market with 100% implementation rate.

So Agile Dynamics Solutions is the Dynamics 365 expert chosen by hundreds of small and large companies in Malaysia, Singapore and across Southeast Asia.

To learn more about Dynamics 365, request for personalized Dynamics 365 demo from us or request for more information.

Also visit our Dynamics 365 Business Central page, the all in one ERP system for SMBs.

Related Resources

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With the world changing so fast, you are constantly under pressure to ensure that your business running like clock, precisely and smoothly to keep your business at peak efficiency.

Therefore, many organizations are seeking for new technologies coming on market to help them with that, especially in the todays digital age it is very important to have the latest technologies.

That is why Microsoft in Malaysia & Singapore is trying to help their customers to upgrade their Microsoft Dynamics AX, NAV, SL, or CRM into the new platform Dynamics 365 in the Cloud.

To understand better the business value of migrating from Microsoft Dynamics AX, NAV, SL, or CRM to Microsoft Dynamics 365 in the Cloud, we have prepared 3 main questions our customers ask about migration.

1. How do the costs of on-premises compare to the cloud?

dynamics 365 ERP and CRM systems the lower total cost of ownership of cloud ERP

If you are only thinking about the cost of licensing and implementation, customization, and training that is just the tip of the iceberg.

When you start to think about how much you are responsible to for managing with an on-premises environment, the cost soon adds up.

Consider the full costs of hardware and infrastructure, including data storage, servers, and facilities, the increasing costs to support and maintain the platform the increasing costs to support and maintain the platform providing robust disaster recovery and mobile access keeping up with security and compliance changes, and more.

It’s no surprise organizations say they spend too much time and money on basic software and hardware maintenance.

Aging applications and platforms become increasingly difficult and expensive to keep current ERP and CRM systems and changes are needed.

So how migration to Dynamics 365 in the cloud can help business in Malaysia and Singapore?

Moving to the cloud can help you redeploy your IT costs towards more strategic initiatives like business improvement and innovation.

2. How Can My Business Improve with a Cloud Solution?

A move to Dynamics 365 in the cloud is a key step towards optimizing business performance and increasing employee productivity.

Legacy systems often can’t keep up with the pace of change.

For example, in a mobile first world, you need real time access to reliable business data, regardless of your physical location, so you can make decisions to help you stay competitive.

Dynamics 365 provides the flexibility for changing business environments, so you can scale your solution as circumstances evolve.

Dynamics 365 in the cloud keeps you up to date with the latest releases, to keep your organization compliant with regulations and provide your users with the most current technology, plus Dynamics 365 is connected to tools like Microsoft Excel, Outlook, and Power Platform to help improve your organizational productivity.

3. What is the Best Way to Started?

We know you’re facing an important decision to whether migrate to a new Dynamics 365 platform or stay on your current.

That is why Microsoft invested in a program to help you map the best course for your organization to ensure your operation stay as less distracted as possible

Our Dynamics 365 migration program & experts in Malaysia and Singapore help you along every step of the journey.

You will get help from Microsoft & Agile Dynamics Solutions from start to finish, and receive a no charge, no obligation migration assessment.

Your advisor will work with you, to understand your existing deployment and help determine your best path to the cloud.

Apply to get started today with Agile Dynamics Solutions today.

If you are having any questions please contact us and Dynamics 365 expert will answer you within 1 business day.

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Working with Dynamics 365 Business central for mobile device or tablet is important in today’s business environment to stay flexible and adaptable.

In the cloud era, users need business apps that can support them while they are on the move or just working remotely to be more efficient and work without any barriers and obstacles.

Therefore Dynamics 365 Business central for mobile device support your employees whether they are working in Malaysia, Singapore, or anywhere abroad your team must travel for business.

DOWNLOAD OUR EBOOK: DYNAMICS 365 BETTER TOGETHER WITH MICROSOFT 365

And Microsoft have put a great effort in their Dynamics 365 to create the similar user experience and interface across all the devices.

So when we’re not in the office The Business Central mobile app is available for download on Google Play, the App Store, and of course, the Microsoft Store.

Depending on our operating system, there can be differences in how screens look and where functions are placed.

What can you do on Dynamics 365 Business Central for Mobile?

The mobile app is a fully functional client for Business Central. This means you can do most of your daily tasks on your phone or tablet.

dynamics 365 business central for mobile dashboard activities on windows phone, IOS and Android in malaysia and singapore

You can view and edit information, run reports, and email them to someone, and create and post transactions. So, like this, you don’t need to come to your office that often.

This is helpful to companies with people being outside the office to stay efficient and ensure, that they can complete their task on the go without need to come to the office.

Let’s take an example of a day in the life of a salesperson and explore how Dynamics 365 Business Central for mobile, or the mobile client can help increase productivity and efficiency.

Our salesperson frequently visits existing customers and new prospects daily. This is where the salesperson needs to focus most of the effort, that is the top priority for salesperson.

When responding to an inquiry the first thing our salesperson wants to know is whether the company is already a customer.

dynamics 365 business central for mobile in malaysia & singapore customers overview

To determine that, they can do a simple search in the customer list. If it is an existing customer, our salesperson can review their status, find any financial discrepancies, and view the sales history.

Our salesperson can also edit the customer information to add or correct it whenever needed on the mobile phone.

To stand out from the competition, businesses need to make every minute count and every customer engagement shine. Microsoft Dynamics 365 Business Central is an all-in-one business management solution that helps businesses manage financials, sales, service and operations easier and faster from day one. Download our Ebook Better together with Microsoft 365.

Create Quote for Customers

Let’s say that the customer asks for a quote. Our salesperson can quickly prepare that from the customer card by selecting the feature to open the list of actions salesperson what is to perform.

The actions are familiar because they are the same as when they use Business Central on their computer.

Our salesperson chooses Sales Quote to create a new quote, fills in the required information, and creates the sales lines with the items or services customers had asked for.

New lines are quickly added just by pressing one button. When selecting items or services on the lines, the full list of available records will open.

When the information is complete, it is time to add digital signature and send the quote to the customer by choosing the feature to Send by Email.

dynamics 365 business central for mobile in malaysia & singapore send by email quote

Before sending it, though, our salesperson can review the information if everything is correct and they can send it over to the customer.

That is just one example of how Business Central makes it easy to do business from anywhere, anytime with Microsoft Dynamics 365 Business Central for mobile phone.

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Work offline on your mobile device

In many situations, Dynamics 365 customers have a problem with weak or no internet at all which can be quite inconvenient especially when they need to upload or update any kind of information documents or data.

Therefore the Dynamics 365 Business Central for mobile devices provides a rich offline experience that lets you work with commands like create, read, update, and delete along with some special commands—so you always stay productive. Once you’re back online, changes you’ve made are synchronized with your apps in the Common Data Service environment.

So If you’re working on a record and lose network connection, any updates made to the record are saved in offline mode and will be synchronized to Dynamics 365 app once you’re back online.

dynamics 365 business central for mobile in malaysia and singapore provides great flexibility, note.

More to learn about on Work offline on your mobile device visit docs.microsoft.com

Conclusion

Dynamics 365 Business Central for mobile is a smart way how to improve your business efficiency, flexibility, and adaptability.

Thanks to the modern cloud technology from Microsoft, The Azure, your mobile ERP has secure remote access from phones and tablets.

It allows you to synchronize your ERP data including customers, inventory, products, sales, warehouse, and transportation and with real-time updates for improved insights and reporting.

Dynamics 365 Business Central offer seamless transaction from Sales to fulfilment and payment with localization package from us for Malaysian businesses.

So, you can contact us to learn more about Microsoft Dynamics 365 Business Central for mobile phone to learn more on how it can be used in Malaysia, Singapore, or anywhere around the world you employees needs to travel.

Agile Dynamics Solutions is the leading Dynamics 365 Gold Microsoft Partner in Malaysia and Singapore with 30+ years of experience across numerous industries. They have helped small & large businesses to digitalize the operations.

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In this article, we will look at the difference between Dynamics 365 Business Central and Dynamics 365 Finance and Operations and compare the two most used Dynamics 365 ERP Systems in Malaysia and Singapore and what differentiates them from each other in terms of benefits, core capabilities, and pricing of each ERP system.

We will differentiate these two ERP systems and explain which of these are the right ERP system for Malaysian & Singaporean businesses.

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This article should help you when you are deciding between Dynamics 365 Business Central and Dynamics 365 Finance and Operations or you can easily reach out to us and one of our Dynamics 365 experts will help you to decide the best ERP system for your business based on your needs and requirements.

What is Dynamics 365 Business Central?

what is dynamics 365 business central in malaysia & singapore

Microsoft Dynamics 365 Business Central is an enterprise resource planning system from Microsoft for small-medium businesses with 30-300 employees, for growing businesses that have outgrown existing accounting software. Microsoft Dynamics 365 Business Central is an all-in-one business Cloud ERP system that automatically pulls systems and processes together to manage sales, customer service, supply chain, finance, operations, and project management and is deeply integrated with Office 365 and includes built-in intelligence.

Because Dynamics 365 Business Central is Cloud ERP systems, it comes always with the latest also features and capabilities with a great user-friendly UX interface across devices like mobile phone, tablet, and desktop.

Dynamics 365 Business Central puts flexibility at the core of your business, enabling you to grow at your own pace and adapt in real-time. That means you can start small with the right fit for employees’ roles, your industry, and business needs and extend Dynamics 365 as your Malaysian or Singaporean business evolves and grows.

Benefits of Dynamics 365 Business Central

Dynamics 365 Business Central can bring a lot of benefits to your businesses to run your Malaysian or Singaporean operations more efficiently, connect your business and your customers, add the flexibility to run your business anywhere at any time, and easily deploy and scale your ERP system when your company grows.

When your business starts evaluating the ERP systems, it is important to understand all the different functions and benefits of each of those systems to better understand which of those systems are better for your business.

So, let’s look at one of the most important benefits of Dynamics 365 Business Central that can bring for business in Malaysia & Singapore.

  1. Use built-in intelligence to predict when and which SKUs to replenish
  2. Increase Sales efficiency and improve customer service.
  3. Flexible and easily adaptable to each organisations requirements.
  4. Integration with full Microsoft suite.
  5. All in One Solution: Integrates your entire business by deploying one business solution. Connects the business with applications, CRM and ERP along with productive tools form office 365 and Power BI.
  6. One of the most secure options for your valuable data with $1BN investment from Microsoft for Azure Cloud Solution.
  7. Dynamics 365 products address the requirements of the General Data Protection Regulation (GDPR) adopted by the European Union (EU).
  8. Dynamics 365 delivers industry-leading security measures and privacy policies to safeguard customer data.

These are the main benefits of having Dynamics 365 Business Central in Malaysia & Singapore for businesses. But if you want to know all the benefits specifically for your business in Malaysia & Singapore, contact us to discuss more with Dynamics 365 experts based on your needs and requirements.

Contact Dynamics 365 Experts in Malaysia & Singapore with over 30+ Years of Experience in local markets.

To stand out from the competition, businesses need to make every minute count and every customer engagement shine. Microsoft Dynamics 365 Business Central is an all-in-one business management solution that helps businesses manage financials, sales, service, and operations easier and faster from day one. Download our ebook Better Together with Office 365.

Core Capabilities of Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a business management solution that is connecting people and processes like never before. From day one, it makes managing financials, sales, service, and operations easier and faster.

Despite its ease of use and low cost of ownership, Business Central is a full-featured solution. It is functionally deep and rich owing to Microsoft’s decades of expertise in business application development yet tailored specifically to the needs of small and medium businesses.

microsoft dynamics 365 business central core capabilities in malaysia & singapore difference between dynamics 365 business central and dynamics 365 finance and operations

Dynamics 365 Business Central connects your people and processes with a single, unified solution, so data can be quickly and easily shared with key people throughout your company. You have access to the most current, accurate data so you are making the most informed decisions possible.

For example, the second a sales rep in the field makes a change to a customer quote, it gets reflected in the numbers being pulled for a forecast report back at the office. With more accurate information at your fingertips, decisions have a bigger impact on the bottom line.

Microsoft Dynamics 365 Business Central is one of the favorite options in Malaysian and Singaporean marketing in ERP and CRM systems and many businesses are highly considering implementing Business Central.

Pricing of Dynamics 365 Business Central

Please be aware that this pricing is per named user per month.

Team Member $8: To drive adoption of the solution across users—approve T&E, read business reports, lookup customer and inventory data:

  • Read and approve
  • Run all reports
  • Employee self-serve

Essential $70: For more sophisticated processes yet simple enough to be managed in one solution across finance, sales, supply chain, inventory, and project management:

  • Financial management
  • Sales and opportunity management
  • Supply chain and inventory management
  • Project management

Premium $100: An end-to-end cloud business management solution—adding key functionality for manufacturing and service order management:

  • Service management
  • Manufacturing

To learn more about Dynamics 365 Business Central pricing, you can download the licensing and pricing guide from Microsoft here: Dynamics 365 Business Central Pricing & Licensing Guide or Contact our Dynamics 365 experts and get a free pricing quotation based on your company requirements.

What is Dynamics 365 Finance and Operations?

what is dynamics 365 finance and operations in malaysia & singapore difference between dynamics 365 business central and dynamics 365 finance and operations

Microsoft Dynamics 365 Finance and Operations is an enterprise resource planning system from Microsoft for medium to large businesses with 250+ employees, with functional completeness across Finance, Manufacturing, Retail, and Supply Chain/Distribution. Microsoft Dynamics 365 Finance and Operations provides a comprehensive SaaS ERP solution that enables you to deploy any of the modular applications where your business needs to run your global and local business in real-time.

Also it additional capability is available across HR, sales, projects, customer service through the wider Dynamics 365 range with the full Dynamics 365 plan and even thou with no CRM capability but Dynamics 365 for Sales is included with the full Dynamics 365 purchase plan. Dynamics 365 for Sales offers more advanced Sales and CRM capability than you get with Business Central.

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What is the Difference Between Dynamics 365 Business Central and Dynamics 365 Finance and Operations? (Which one is Better for Malaysia & Singapore?) 1

Benefits of Dynamics 365 Finance and Operations

Dynamics 365 for Finance and Operations delivers unified, real-time visibility of financial and business operations for better and faster decisions. From smarter and more connected operations to exceptional customer experiences, strategic, data-driven financial insights, to all-you-need information across business organizations you can accelerate business activities, while simultaneously leveraging the global scalability and digital intelligence capabilities in the cloud that enable you to grow your business.

So, let’s look at on important benefits of Dynamics 365 Finance and Operation that can bring for business in Malaysia & Singapore.

  1. Use PowerApps and Flow to optimize employee productivity as well as simple integration to Office 365.
  2. Predictive AI with Built-in Analytics you can improve your financial and simplify your global financial management and improve cashflow and with analytics powered by Power BI you can enhance analytics and better analyse reports, produce data with ease and provide real-time visibility into your operations.
  3. Easy to integrate and customize different modules and components of your business and ERP system, such as CRM, Business Intelligence, IoT and productivity tools. As a result, your business will benefit from cost reduction in customization and less spending on employee training.
  4. Enable sales and customer service people to have real time information at their disposal. Therefore, offer better customer service and drive more data driven sales.
  5. Use the handheld devices to keep track of inventory, the arrival of raw materials, outgoing finished goods or other materials, and the movement of stock between different locations. Moving materials for production can be recorded instantly as the information can transfer fast and accurately.
  6. Dynamics 365 Finance and Operations helps to identify the redundant resources in your business and minimizes the running costs though optimization and automation.
  7. Fully hosted in the cloud with, which reduce in reduction cost, maintenance cost, physical space and IT resources. Great for your business to scale and grow at its own pace. Leveraging the capabilities of Microsoft Azure, the built-in disaster recovery and 24/7 technical support ensures cyber security and protection of workloads and data.
  8. Very clear and Friendly user interface with personalized activity-based workspace, users can manage processes and assets in real-time.

If you want to learn more about Microsoft Dynamics 365 Finance and Operations and its benefits, contact our Dynamics 365 Experts to learn more what other benefits are waiting for businesses in Malaysia & Singapore.

Core Capabilities of Finance and Operations

Dynamics 365 Finance and Operations provides a comprehensive SaaS ERP solution with the flexibility, scalability, and agility that enables you to deploy any of the modular applications where your business need is most pressing to quickly realize the value and grow from there to leverage the breadth and depth of our evergreen cloud ERP solution to run your global business in real-time.

dynamics 365 finance and operations core capabilities in malaysia & singapore difference between dynamics 365 business central and dynamics 365 finance and operations

Dynamics 365 provides intelligent insights that turn data into actionable intelligence; productive experiences that engage & empower your employees on the strength of productivity, user experience, business process, and mobility; leverages the power of the trusted Microsoft cloud, enabling you to do business anywhere, anytime, on any device to:

  • Accelerate the financial performance of your business
  • Run smarter with connected manufacturing operations
  • Automate and streamline your supply chain to proactively respond to customer and business demands
  • Engageand delight every shopper, everywhere
  • Drive HR Operational Excellence: Administer HR policy and programs effectively and efficiently, while maintaining organizational agility and an employee experience that retains the right people – all while meeting OPEX budgeting constraints.
  • Innovate with a modern, adaptive, and extensible platform that gives you a competitive advantage in the marketplace

Dynamics 365 for Finance and Operations key differentiations:

  • Intelligent Insights: Turning data into actionable intelligence
  • Productive Experiences: Engaged and empowered employees on the strength of productivity, user experience, business process, and mobility
  • Power of cloud: Customer in control, business agility, scale with your business, familiar developer tools
  • Business Anytime, Anywhere: Mobilize your work, simply powerful, cloud-powered compliance, Intelligent Cloud

Pricing of Finance and Operations

Full Users $190: (Base Apps) are the users whose work requires use of the feature rich business applications functionality.

Additional Users $30: often represent a large percentage of users in an organization and may consume data or reports from line of business systems, complete light tasks like time or expense entry and HR record updates or be heavier users of the system, but not require full user capabilities.

Device SL $75: With device SL any number of users can access a licensed device without the need for separate user SLs:

  • Shared login: Customer Engagement Applications device SLs and Dynamics 365 Operations – Device SL (hereinafter written as Operations – Device).
  • Individual logins: Operations – Device SL without the need for separate user SLs.

Activity Users $50: users who require more capabilities than the Team Members license, but do not require the use rights of a full user.

  • Approve all Activity related transactions
  • Create or edit the items related to warehousing, receiving, shipping, orders, vendor maintenance, and all budgets
  • Operate a Point-of-Sale (POS) device, store manager device, shop floor device, or warehouse device.

Team Member $8: To drive adoption of the solution across users—approve T&E, read business reports, lookup customer and inventory data:

  • Read and approve
  • Run all reports
  • Employee self-serve

To learn more about Dynamics 365 Finance and Operations pricing, you can download the licensing and pricing guide from Microsoft here: Dynamics 365 Finance and Operations Pricing & Licensing Guide or Contact our Dynamics 365 experts and get free pricing quotation based on your company requirements.

What is the Right ERP System for Your Business in Malaysia & Singapore?

Focus of Dynamics 365 Business Central

For small and medium-sized businesses from 30-300 employees that have outgrown existing accounting software, Microsoft Dynamics 365 Business Central is an all-in-one business management solution that easily and seamlessly connects people and processes. Dynamics 365 Business Central is deeply integrated with Office 365 and includes built-in intelligence, so it’s easy to use and helps you make better business decisions.

Dynamics 365 Business Central puts flexibility at the core of your business, enabling you to grow at your own pace and adapt in real-time. That means you can start small with the right fit for employees’ roles, your industry, and business needs and extend Dynamics 365 as your business evolves and grows.

Focus of Dynamics 365 Finance and Operations

For Medium-sized to large national and international enterprises with complex business operations with 250+ employees. Dynamics 365 for Finance and Operations delivers unified, real-time visibility of financial and business operations for better and faster decisions.

From smarter and more connected operations to exceptional customer experiences, strategic, data-driven financial insights, to all-you-need information across business organizations you can accelerate business activities, while simultaneously leveraging the global scalability and digital intelligence capabilities in the cloud that enable you to grow your business.

Conclusion

Both Dynamics 365 Business Central and Dynamics 365 Finance and Operations ERP systems are great to run smart operations with reducing of operational cost.

Business Central is mostly for SMBs to move to the modern ERP system from the basic accounting software and start using powerful tools such as automation, AI, business analytics, etc.

And Finance and Operations is mostly focusing on large organizations to unify and simplify their complex local and global operations across departments and also with use of tools such as automation, AI, business analytics, etc.

But it all comes down to you and what exactly you need from your ERP & CRM system and therefore it is always better to discuss with Dynamics 365 Experts as they can help you to provide more personalized information and recommendation based on your company needs.

Therefore, if you want to talk to Dynamics 365 experts you can reach out our experts to help you to with ERP and CRM system selections as well as with other aspects of choosing ERP system.

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Artificial Intelligence changes the way how we are doing business today. It enhances our operations and empowers our employees to do more work in less time. Thanks to AI our business can increase its productivity with the same amount of employees.

Our employees can benefit from being more productive and decrease the load of their work, as repetitive tasks can be automated and streamline with modern AI.

Also with AI analytics such as Power BI within Dynamics 365 Business Central, you can make faster and more informed decisions for your business with data and insights in real-time.

But why should large businesses get all the AI for themselves? Small and medium businesses need help as well with modern technologies but used to be so expensive that they could not effort it.

Luckily with Microsoft Dynamics 365 Business Central, all small & medium businesses in Malaysia & Singapore can have Artificial Intelligence for their business to work faster and smarter by leveraging the built-in AI of Microsoft Dynamics 365 Business Central.

Thanks to that many SMB’s in Malaysia & Singapore have taken this opportunity and start leveraging this powerful tool for businesses.

Contact us today to get personalized demo or request for more information about AI for your business with Dynamics 365 Business Central.

Our Dynamics 365 Experts will contact you within 1 business day.

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Dynamics 365 Business Central Malaysia & Singapore Infographics - Why shouuld large businesses get all the AI?