Unify data and connected processes, apps, and systems
Dynamics 365 provides the foundation to optimize field service
Intelligent planning
Multichannel customer engagement
Service agreements and preventive maintenance
Predictive maintenance enabled by Internet of Things (IoT)
Proactive field service driven by machine learning
Empowered agents and technicians
Right people at the right time
Effective resource, asset, and inventory management
Active remote support of field technicians
Expert guidance and technician training plus enablement
Technology unification
Enhanced productivity with unified data, advanced reporting, custom analytics, and data visualization
Solution optimization through integration and automation
Customized client support and channel integration
Deliver first-class and out of the box customer service
Field Service provides advanced, intelligent planning capabilities out of the box, connecting and engaging your customer on their channel. For service agreements and preventive maintenance, you can automatically schedule work orders and invoices based on a set occurrence. Further integrating Field Service with IoT delivers preventative and proactive maintenance. Use machine learning for optimized resources management and predictive forecasting to bring proactive field service.
Deliver first-class and out of the box customer service
Field Service provides advanced, intelligent planning capabilities out of the box, connecting and engaging your customer on their channel. For service agreements and preventive maintenance, you can automatically schedule work orders and invoices based on a set occurrence. Further integrating Field Service with IoT delivers preventative and proactive maintenance. Use machine learning for optimized resources management and predictive forecasting to bring proactive field service.
Get the right resources, in the right place and at the right time
By having complete customer insight, real-time guidance, and cross-team collaboration, you can empower technicians. Optimize resources by automatically dispatching the right technicians to the right jobs at the right times. Keep track of customer equipment and service history through asset management.
With modern tools like mixed reality video calling, annotations, and file sharing, you can enable active remote support of field technicians. Plus, enhance technician training and enablement by integrating Guides and Product Visualize.
Get the right resources, in the right place and at the right time
By having complete customer insight, real-time guidance, and cross-team collaboration, you can empower technicians. Optimize resources by automatically dispatching the right technicians to the right jobs at the right times. Keep track of customer equipment and service history through asset management.
With modern tools like mixed reality video calling, annotations, and file sharing, you can enable active remote support of field technicians. Plus, enhance technician training and enablement by integrating Guides and Product Visualize.
Make it one time thing
Technology unification is an important aspect of meeting today’s diverse business needs and requirements. By unifying data, along with required automation and integration capabilities across apps, process and systems, you can help to drive better business growth and future innovation.
Make it one time thing
Technology unification is an important aspect of meeting today’s diverse business needs and requirements. By unifying data, along with required automation and integration capabilities across apps, process and systems, you can help to drive better business growth and future innovation.
Dynamics 365 for Field Service Pricing & Licensing
Dynamics 365 Field Service
Optimize resource scheduling, enable field technicians, and deliver on customer expectations with core field service capabilities.
USD $95.00
per user/per month
Dynamics 365 Remote Assist
Get assistance when you need it most with heads-up, hands-free mixed reality video calling through HoloLens devices.
USD $65.00
per user/per month
DYNAMICS 365 FOR FIELD SERVICE RESOURCES
Explore our add-on solutions
ADS Local Tax (Starter) localization for Malaysia
ADS Malaysia Local Tax (Starter) add-on module is the foundation layer for MS Dynamics 365 Business Central to handle Malaysia Sales and Service Tax (SST) which complies to The Royal Malaysian Customs Department [Jabatan Kastam Diraja Malaysia] (JKDM) list of requirements.
ADS Reporting (Starter) Localization for Malaysia
ADS Malaysia Local Reporting (Starter) add-on module is the tax reporting software for Microsoft Dynamics 365 Business Central to handle Malaysia Sales and Service Tax (SST) which complies to The Royal Malaysian Customs Department [Jabatan Kastam Diraja Malaysia] (JKDM) list of requirements.
Discover more Dynamics 365 Applications
Complete Dynamics 365 Solutions
Business Central
ADS Malaysia Local Tax (Starter) add-on module is the foundation layer for MS Dynamics 365 Business Central to handle Malaysia Sales and Service Tax (SST) which complies to The Royal Malaysian Customs Department [Jabatan Kastam Diraja Malaysia] (JKDM) list of requirements.
Finance and Operations
ADS Malaysia Local Tax (Starter) add-on module is the foundation layer for MS Dynamics 365 Business Central to handle Malaysia Sales and Service Tax (SST) which complies to The Royal Malaysian Customs Department [Jabatan Kastam Diraja Malaysia] (JKDM) list of requirements.
Customer Engagements
ADS Malaysia Local Tax (Starter) add-on module is the foundation layer for MS Dynamics 365 Business Central to handle Malaysia Sales and Service Tax (SST) which complies to The Royal Malaysian Customs Department [Jabatan Kastam Diraja Malaysia] (JKDM) list of requirements.
Single Dynamics 365 Applications
Sales
Today’s buyers are changing the rules of the game. They want experiences, and that includes frictionless transactions. But that isn’t enough. Go beyond transactions and interactions to give your buyers unique experiences that build trust. Transform the sales experience with Dynamics 365 Sales.
Customer Service
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.
Field Service
Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.
Human Resources
Create a workplace where people and business thrive with Dynamics 365 Human Resources, the HR solution that helps take better care of your teams.
Finance
Automate and modernize your global financial operations with Dynamics 365 Finance. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth.
Supply Chain Management
Build an agile, connected and resilient supply chain with Dynamics 365 Supply Chain Management. Streamline planning, production, inventory, warehouse, and transportation to maximize operational efficiency, product quality, and profitability using predictive insights from AI and the Internet of Things (IoT).
Commerce
Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.
Project Operations
Get everything you need to run your services business. Empower your teams to win more contracts, optimize resource utilization, accelerate project delivery, and maximize profitability. Dynamics 365 Project Operations is coming soon.
Project Service Automation
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.
Marketing
Build more rewarding business relationships when you create seamless experiences that increase lead generation, strengthen your marketing capabilities, and expand your sales opportunities with Dynamics 365 Marketing.
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