Dynamics 365 Field Service (CRM) in Malaysia

INNOVATE & PROVIDE CUSTOMER SATISFACTION WITH PROACTIVE FIELD SERVICE

Field Service empowers companies to deliver predictive and proactive service to improve customer satisfaction, first time fix rates, and resource productivity through advanced scheduling, resource optimization, and mobile enablement.

Learn more about Dynamics 365 field service in Malaysia and Singapore from Dynamics 365 experts

TRUSTED BY OVER 300 SMALL & LARGE LOCAL COMPANIES

Dynamics 365 help us to customize and build customer experience into a workflow to create more personalized services and solutions with One-stop solution center. We became very proactive with engagement and pre-emptive measures for solving customer issues.

 With Power BI we are able get real-time insights for fast and informed decisions. All of our unformation are under one roof -transparency of information and users across different departments speak the same language.

Soon Min –  Agile Dynamics Solutions Customer

In this video, we will look at how TBM (Tan Boon Ming Sdn. Bhd) the largest online electrical appliances shop in Malaysia use Dynamics 365 Finance, Supply Chain, Customer service and more to stay innovative, competitive and deliver excellent customer service across entire Malaysia.

TBM USE DYNAMICS 365 TO GET EVERYTHING UNDER ONE ROOF

Learn more how Agile Dynamics Solutions transform digitally TBM (Tan Boon Ming Sdn. Bhd) the largest online electrical appliances shop.

  • Streamlined & Improved Customer Service and Experience
  • Real-time insights for fast and smart decision making
  • Transparency of information and Users Across Different Departments Speak the Same Language
  • Improved Allocation and Planning of Resources to Deliver Great Customer Service

3 KEY INVESTMENT AREAS FOR OPTIMIZE FIELD SERVICE

Create intelligent planning with dynamics 365 field service in malaysia and singapore from dynamics 365 experts

Intelligent planning

Multichannel customer engagement

Service agreements and preventive maintenance

Predictive maintenance enabled by Internet of Things (IoT)

Proactive field service driven by machine learning

empower agents and techniciants with dynamics 365 field service in malaysia and singapore from dynamics 365 experts

Empowered agents and technicians

Right people at the right time

Effective resource, asset, and inventory management

Active remote support of field technicians

Expert guidance and technician training plus enablement

Enable technology unification with dynamics 365 field service in malaysia and singapore from dynamics 365 experts

Technology unification

Enhanced productivity with unified data, advanced reporting, custom analytics, and data visualization

Solution optimization through integration and automation

Customized client support and channel integration

FULLY CUSTOMIZABLE AND EXTENSIBLE DYNAMICS 365 PLATFORM

Learn more about how you can better manage demand with with dynamics 365 field service in malaysia and singapore from dynamics 365 experts

Better Manage Demand

WATCH VIDEO

  • Work orders

    Allow customers to create work orders from a portal or automatically create based on predefined triggers or manually. Create work orders from sales opportunities, cases.

  • Agreements

    Define and create agreements. Automatically generate work orders and invoices at predefined intervals for recurring service. Ensure SLA adherence, agreement sub-statuses

  • Azure IoT

    Automate work orders based on IoT triggers (using Flow). Automatically self-heal or schedule technician

Better Plan Work

WATCH VIDEO

  • Schedule & Dispatch

    Universal Resource Scheduling (URS) ensures only available technicians can be scheduled.

  • Intelligent Scheduling Optimization

    Manual: dispatcher identifies people and schedules accordingly

    Semi-automated: Potential qualified resources are suggested based on set criteria

    Fully Automated: Algorithm, combined with goals/constraints, schedules automatically

Learn more about better plan with dynamics 365 field service in malaysia and singapore from dynamics 365 experts
learn more on how to better enable technicians with dynamics 365 field service in malaysia and singapore from dynamics 365 experts

Better Enable Technicians

WATCH VIDEO

  • Mobility

    Easily scan barcodes of parts, access product manuals, turn-by-turn directions

    Quickly view schedules, browse work orders, bookings and use GPS to navigate

    Electronically complete works order with customers e-signing onsite

    On- or offline submission, uploads automatically when reconnected

  • Mixed Reality & Remote Assist

    Leverage senior technician talent to assist more junior technicians remotely via HoloLens & Remote Assist technology

  • Bots

    Use bots to assist in quickly locating customer and product information (schematics, diagrams and more)

Better Engage Customers

WATCH VIDEO

  • Customer portals

    Empower customers to create work orders through a self-service portal.

  • Live technician tracking

    Visually track the technician in route to the service site.

  • Text notifications

    Automatically notify customers of technician status.

  • Customer history

    Arm the technician with a 360-degree view of the customer’s journey and more.

Learn more about how to better engage customers with dynamics 365 field service in malaysia and singapore from dynamics 365 experts
Learn more about how to analyze and integrate with with dynamics 365 field service in malaysia and singapore from dynamics 365 experts

Analyze & Integrate

WATCH VIDEO

  • Power BI dashboards

    Analyze and visualize data to glean insights to help in better decision-making.

  • Azure IoT data streams

    End break/fix to proactive and predictive service through IoT diagnostics, scheduling, asset maintenance, and inventory on the same platform.

  • ERP integration

    Easy integration and inventory tracking.

GET IN TOUCH

Fill up the form and the expert of our Dynamics 365 Team will get in touch with you within a few hours or the latest 1 business day. 

  • By submitting this form, you consent to allow Agile Dynamics Solutions to store and process your personal information as described in our privacy policy.
  • This field is for validation purposes and should be left unchanged.

HELPING BUSINESS FOR OVER 30 YEARS

Agile Dynamics Solutions (ADS) is the leading Gold Microsoft Partner in Malaysia with over 30 years of experience, 1000s of projects successfully completed and the largest customer base locally. ADS has developed a unique methodology with a 100% success rate for Dynamics 365 applications.

Since 1990 we’ve helped Small, Medium, and Large businesses in numerous industry sectors increase their growth and save costs with intelligent ERP & CRM applications from Microsoft. We implement all Microsoft Dynamics 365 applications as well as integrate with Microsoft Power Bi, Power Automate, Power Apps, and Virtual agent.

If you are planning to implement a new ERP or CRM solution, we offer a flexible approach, affordable services, and excellent customer service with the leading experts from the #1 local Microsoft partner. Contact us to learn more.

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and Singapore

Dynamics 365 for Field Service Pricing & Licensing

Dynamics 365 Field Service

Optimize resource scheduling, enable field technicians, and deliver on customer expectations with core field service capabilities.

USD $95.00

per user/per month

Dynamics 365 Remote Assist

Get assistance when you need it most with heads-up, hands-free mixed reality video calling through HoloLens devices.

USD $65.00

per user/per month

Having more questions, doubts, or something is not clear? No problem, Get in touch with us!

We understand that nobody likes to wait. Therefore we aim to respond within 24h. If you use live chat, usually we respond within a few minutes.

CONTACT SALES

+6012 771 8938

TALK TO HUMAN NOW

USE LIVE CHAT