Dynamics 365 Commerce provides robust support for multi-channel and omnichannel commerce, allowing businesses to reach customers across multiple touchpoints and devices. The platform provides a unified view of customer interactions and transactions, regardless of the channel used, making it easy for businesses to provide a seamless shopping experience.
Dynamics 365 Commerce integrates with a variety of channels, such as online stores, brick-and-mortar locations, call centers, and marketplaces, enabling businesses to manage all their sales channels from a single platform.
Additionally, Dynamics 365 Commerce provides order management capabilities, allowing businesses to manage and fulfill orders from multiple channels, including in-store pickup, curbside pickup, and home delivery. By providing support for multi-channel and omnichannel commerce, Dynamics 365 Commerce helps businesses deliver a seamless customer experience and increase sales.