Omnichannel Retail & eCommerce Solution
Dynamics 365 Commerce is a complete, yet composable, omnichannel solution that unifies back-office, in-store, call center and e-commerce experiences for consumers and business partner that personalize customer engagement, increase employee productivity and optimize commerce practices.
Consumers and Business Buyers are shifting to digital self-service purchasing driven by remote work and convenience.
Consumers have a heightened sensitivity to our mutual vulnerability and the role we play in keeping everyone healthy.
Brands should be ready to deliver experiences that are personal, optimistic, entertaining and fresh for B2C and B2B commerce.
With disruptions in supply chain, businesses need to adjust to customer demand and fulfilment options.
Not only was TBM able to operate its online store during COVID-19, but in fact, it witnessed a five-fold increase in online sales. Tan attributes this largely to the consistency in customer service in the company’s online channels, that was on par with the experience in the physical stores. “When COVID-19 restrictions hit us, all the infrastructure was already in place,” Tan shares. “All we had to do was some fine-tuning and we were ready to roll again.”
Tan Wai Keat, General Manager, Tan Boon Ming Sdn Bhd (TBM)
Local customers
Years of Experience
Success Rate
Industries Serve
Industry Awards
Transform your retail business with Dynamics 365 Commerce – the complete, yet composable, omnichannel solution. With full capabilities to manage back-office, brick-and-mortar, call center, e-commerce, in-store, and social selling for both B2B and B2C retailers, Dynamics 365 Commerce unifies your retail operations into a single, seamless platform
Use AI-driven recommendations to showcase the right products at the right time and price.
Centrally track product information, categories, assortment, and pricing.
Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.
Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.
Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.
Agile Dynamics Solutions is the leading Microsoft Gold partner in Malaysia, specializing in working with businesses of all sizes and industries. Its team of experts comes from different industries to ensure customer needs and requirements are understood and met.
Discover up-to-date pricing, licensing, and implementation investment requirements for Malaysia and Cambodia based companies to use Microsoft Dynamics 365 Commerce. Easily calculate the approximate price of owning Commerce based on your company’s needs.
US $210
Per user/month
Includes core capabilities to manage omnichannel retail operations.
USD $4,000
Per user/month
Includes e-commerce management for Dynamics 365 Commerce.
What will we cover in this FREE session?
*Our representative will contact you within 24h after submitting the form, this excludes weekends and public holidays.
The Digital Commerce Imperative
Mastering the Art of Omnichannel Retailing
Protecting Customers, Revenue and Reputation from Online Fraud
The Total Economic Impact™ Of Microsoft Dynamics 365 Commerce
Retail Trends Playbook
Top seven trends every CEO should know about the Future of Retail
The Digital Commerce Imperative
What is Dynamics 365 Commerce?
Dynamics 365 Commerce is a cloud-based retail and e-commerce solution that helps businesses provide personalized and engaging shopping experiences across multiple channels. It integrates with other Dynamics 365 applications and tools, offering a unified and streamlined commerce experience for businesses and their customers. Dynamics 365 Commerce also includes features for order management, payment processing, omnichannel support, and more.
Does Microsoft Dynamics 365 have ecommerce capabilities?
Yes, Microsoft Dynamics 365 has e-commerce capabilities through its Dynamics 365 Commerce application. It provides businesses with a comprehensive solution for selling products and managing orders across multiple channels, including online and in-store. Dynamics 365 Commerce integrates with other Dynamics 365 applications and tools, offering a unified and streamlined commerce experience for businesses and their customers.
Dynamics 365 Commerce not only provides B2C e-commerce capabilities but also offers robust B2B e-commerce functionality. With Dynamics 365 Commerce, businesses can manage complex B2B relationships, including customer segmentation, pricing and contract management, and order approval workflows. Additionally, Dynamics 365 Commerce provides B2B customers with a personalized, self-service portal, where they can easily place orders, track deliveries, and access account information. With its B2B and B2C capabilities, Dynamics 365 Commerce offers a comprehensive e-commerce solution for businesses of all sizes and types.
What are the key features of Dynamics 365 Commerce?
What types of payment methods does Dynamics 365 Commerce support?
Dynamics 365 Commerce supports a wide range of payment methods, including credit and debit cards, PayPal, and bank transfers. Additionally, businesses can also configure custom payment methods to meet their specific needs. Dynamics 365 Commerce uses secure payment gateways to process transactions, ensuring that customer payment information is protected. With its flexible payment options, Dynamics 365 Commerce makes it easy for businesses to offer a seamless checkout experience to their customers, regardless of their preferred payment method.
Does Dynamics 365 Commerce have built-in SEO capabilities?
Yes, Dynamics 365 Commerce includes built-in SEO capabilities to help businesses improve their search engine rankings and attract more organic traffic. The platform offers features such as customizable page titles and meta descriptions, URL rewrites, and automatic sitemaps, making it easy for businesses to optimize their online store for search engines. Additionally, Dynamics 365 Commerce integrates with popular analytics tools, such as Google Analytics, to provide insights into website traffic and search performance, allowing businesses to make informed decisions about their SEO strategy. By providing a comprehensive set of SEO tools and features, Dynamics 365 Commerce helps businesses increase their online visibility and reach a wider audience.
How does Dynamics 365 Commerce handle multi-channel and omnichannel commerce?
Dynamics 365 Commerce provides robust support for multi-channel and omnichannel commerce, allowing businesses to reach customers across multiple touchpoints and devices. The platform provides a unified view of customer interactions and transactions, regardless of the channel used, making it easy for businesses to provide a seamless shopping experience.
Dynamics 365 Commerce integrates with a variety of channels, such as online stores, brick-and-mortar locations, call centers, and marketplaces, enabling businesses to manage all their sales channels from a single platform.
Additionally, Dynamics 365 Commerce provides order management capabilities, allowing businesses to manage and fulfill orders from multiple channels, including in-store pickup, curbside pickup, and home delivery. By providing support for multi-channel and omnichannel commerce, Dynamics 365 Commerce helps businesses deliver a seamless customer experience and increase sales.
Does Dynamics 365 Commerce have mobile capabilities for customers and store associates?
Yes, Dynamics 365 Commerce has mobile capabilities for both customers and store associates.
Customers can access the commerce website through their mobile devices to browse products, make purchases, and track orders.
Store associates can use the mobile app to manage inventory, process orders, and provide customer support.
The mobile capabilities of Dynamics 365 Commerce help to deliver an omnichannel shopping experience, allowing customers to shop seamlessly across multiple channels and devices.
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