Omnichannel Retail & eCommerce Solution

Unify Your Online & Offline Business Operations with Dynamics 365 Commerce in Malaysia and Cambodia

Dynamics 365 Commerce is a complete, yet composable, omnichannel solution that unifies back-office, in-store, call center and e-commerce experiences for consumers and business partner that personalize customer engagement, increase employee productivity and optimize commerce practices.

Microsoft Dynamics 365 Commerce 1
Digital is the New Normal Dynamics 365 Commerce

Digital is the New Normal

Consumers and Business Buyers are shifting to digital self-service purchasing driven by remote work and convenience.

Contactless Selling is Mandatory Dynamics 365 Commerce

Contactless Selling is Mandatory

Consumers have a heightened sensitivity to our mutual vulnerability and the role we play in keeping everyone healthy.

Customer Experience is a Key Differentiator Dynamics 365 Commerce

Customer Experience is a Key Differentiator

Brands should be ready to deliver experiences that are personal, optimistic, entertaining and fresh for B2C and B2B commerce.

Need for Supply Chain Agility Dynamics 365 Commerce

Need for Supply Chain Agility

With disruptions in supply chain, businesses need to adjust to customer demand and fulfilment options.

TBM is using Dynamics 365 Finance from Microsoft with Agile Dynamics Solutions

Not only was TBM able to operate its online store during COVID-19, but in fact, it witnessed a five-fold increase in online sales. Tan attributes this largely to the consistency in customer service in the company’s online channels, that was on par with the experience in the physical stores. “When COVID-19 restrictions hit us, all the infrastructure was already in place,” Tan shares. “All we had to do was some fine-tuning and we were ready to roll again.”

Tan Wai Keat, General Manager, Tan Boon Ming Sdn Bhd (TBM)


Local customers


Years of Experience


Success Rate


Industries Serve


Industry Awards

Get All-In-One Commerce & Retail Solution in Malaysia

Transform your retail business with Dynamics 365 Commerce – the complete, yet composable, omnichannel solution. With full capabilities to manage back-office, brick-and-mortar, call center, e-commerce, in-store, and social selling for both B2B and B2C retailers, Dynamics 365 Commerce unifies your retail operations into a single, seamless platform

Maximize profitability with Dynamics 365 Commerce

Maximize Profitability

Use AI-driven recommendations to showcase the right products at the right time and price.

Get an accurate view of inventory with Dynamics 365 Commerce

Get an Accurate View of Inventory

Centrally track product information, categories, assortment, and pricing.

Enhanced decision making with Dynamics 365 Commerce

Enhanced Decision Making

Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.

Accurately forecast customer demand with Dynamics 365 Commerce

Accurately Forecast Customer Demand

Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.

Streamline sourcing and replenishment with Dynamics 365 Commerce

Streamline Sourcing and Replenishment

Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.

Engage Customers Across Channels

Provide exceptional experiences across traditional and emerging channels, or across different business models, scenarios, and personas. Connect digital, in-store, and back-office operations on a unified commerce platform.

Empower customers to decide when, how, and where they want to purchase—on any device, and across online and offline channels.

Empower customers to buy online and pick up in store or receive home delivery via connected ordering and fulfillment tools.

Centrally manage promotions across all channels, organized by store, catalog, or customer affiliation, using accurate, real-time omnichannel sales and cost data.

Use purpose-built functionality and capabilities needed by B2B organizations and users for self-service buying experiences.

Build Loyalty and Exceed Expectations

Enhance customer experiences across shopping channels, exceeding expectations by offering tailored product selections.

Deliver virtually endless purchasing options by offering customers access to your full product catalog, in store or online, regardless of stock levels or location.

Use Dynamics 365 Customer Insights to seamlessly connect physical and digital storefronts, giving you a single view of customer transactions, observational data, and behavioral data.

Help employees foster lasting relationships with customers through AI-driven recommendations, insights, and loyalty programs.

Take advantage of native support for Dynamics 365 Sales and Dynamics 365 Customer Service to address all aspects of the buying journey.

Get Everything to Build and Run Digital Commerce

Quickly launch websites using drag-and-drop content authoring and Sitecore CMS integration with an easy-to-use visual page builder.

Deliver personalized, appealing web experiences with content-driven commerce strategies.

Bring the powerful, intelligent, and user-friendly capabilities of B2C e-commerce to your business partners. Enable partner-specific catalogs and customized pricing.

Get a single view of content, assets, promotions, inventory, and pricing across physical and digital channels—customizations and partner-specific catalogs included.

Take advantage of experimentation and personalization tools supported through the Optimizely experimentation platform.

Enable AI-Driven Intelligent Retail

Cross-sell and upsell products using AI-based recommendations that help customers easily and quickly discover products that are relevant to them.

Use Commerce with Dynamics 365 Fraud Protection to help decrease fraud, reduce operational expenses, and increase bank acceptance rates.

Utilize AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.

Take advantage of intelligent, context-aware product search powered by Azure Cognitive Search to help customers search online and in store.

Use Commerce authoring tools and Accessibility Insights to help customers of all abilities easily access page content.

Deliver a Connected Commerce Journey

Easily orchestrate personalized multichannel journeys by using Commerce with Dynamics 365 Marketing.

Take advantage of customized, authentic e-commerce experiences and rich, engaging product pages to reduce customer-abandoned carts.

Quickly create sophisticated, AI-powered chatbots that resolve common issues and answer questions 24 hours a day using Dynamics 365 Customer Service and Microsoft Power Virtual Agents.

Support customer inquiries and post-sales experiences using intuitive tools for call center and service center management.

Use segmentation via rich customer data such as device type, geolocation, market, or language to effectively group audiences and deliver more relevant campaigns and shopping experiences.

Gain Agility and Scalability via Natively Headless Solution

Support traditional, new, and emerging channels by using an agile, API-driven headless commerce engine to help you adapt to current and emerging needs.

Employ a configurable and extensible platform that expands to fit your business needs.

Expand your business with flexible deployment options on premises, in the cloud, or at the edge. Automatically apply trade-agreement pricing.

Take advantage of cohesive security management and comprehensive compliance coverage to run your business with confidence.

Why Microsoft Dynamics 365 Commerce As Your Retail & eCommerce Solution?

  • Integrated end-to-end Commerce solution for B2C & B2B needs.
  • Centralized management and visibility.
  • Complete omnichannel across physical and digital stores.
  • Flexible — Cloud, Edge, Hybrid.
  • Intelligent, composable, extensible and continuously updated.
Why Microsoft Dynamics 365 Commerce in Malaysia and Cambodia
Agile Dynamics Solutions is the leading Microsoft Dynamics 365 Business Central Partner in Malaysia and Cambodia

With Us, You Go Live with Confidence

Agile Dynamics Solutions is the leading Microsoft Gold partner in Malaysia, specializing in working with businesses of all sizes and industries. Its team of experts comes from different industries to ensure customer needs and requirements are understood and met.

  • Leading Microsoft Gold Partner in Malaysia and Cambodia.
  • The largest customer base of 300+ small to large size businesses across many industries.
  • Certified Business Central Professionals with 30+ years of experience.
  • Unique methodology with a 100% success rate. (Stats. Avg. 60% ERP project fails)
  • Excellent customer support in Malaysia and Cambodia.
  • Winner of many Microsoft and industry awards.

Dynamics 365 Commerce Pricing, Licensing & Implementation in Malaysia & Cambodia

Discover up-to-date pricing, licensing, and implementation investment requirements for Malaysia and Cambodia based companies to use Microsoft Dynamics 365 Commerce. Easily calculate the approximate price of owning Commerce based on your company’s needs.

Dynamics 365 Commerce

USD $180

Per user/month

Includes core capabilities to manage omnichannel retail operations.

E-Commerce Add-In

USD $4,000

per month

Includes e-commerce management for Dynamics 365 Commerce.

Book a FREE Consultation Session Today!

What will we cover in this FREE session?

  • Explore your company needs
  • Assess your company technology usage
  • Explain pricing and licensing options
  • Recommend the right Dynamics 365 application
  • Explain features and capabilities
  • Answer product and implementation related questions
  • Organize demo session if required
  • Share relevant information to learn more

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Download Dynamics 365 Commerce Resources to Learn More

The Digital Commerce Imperative

Mastering the Art of Omnichannel Retailing

Protecting Customers, Revenue and Reputation from Online Fraud

The Total Economic Impact™ Of Microsoft Dynamics 365 Commerce

Retail Trends Playbook

Top seven trends every CEO should know about the Future of Retail

The Digital Commerce Imperative

Frequently Asked Questions about Dynamics 365 Commerce

Dynamics 365 Commerce is a cloud-based retail and e-commerce solution that helps businesses provide personalized and engaging shopping experiences across multiple channels. It integrates with other Dynamics 365 applications and tools, offering a unified and streamlined commerce experience for businesses and their customers. Dynamics 365 Commerce also includes features for order management, payment processing, omnichannel support, and more.

Yes, Microsoft Dynamics 365 has e-commerce capabilities through its Dynamics 365 Commerce application. It provides businesses with a comprehensive solution for selling products and managing orders across multiple channels, including online and in-store. Dynamics 365 Commerce integrates with other Dynamics 365 applications and tools, offering a unified and streamlined commerce experience for businesses and their customers.

Dynamics 365 Commerce not only provides B2C e-commerce capabilities but also offers robust B2B e-commerce functionality. With Dynamics 365 Commerce, businesses can manage complex B2B relationships, including customer segmentation, pricing and contract management, and order approval workflows. Additionally, Dynamics 365 Commerce provides B2B customers with a personalized, self-service portal, where they can easily place orders, track deliveries, and access account information. With its B2B and B2C capabilities, Dynamics 365 Commerce offers a comprehensive e-commerce solution for businesses of all sizes and types.

Dynamics 365 Commerce supports a wide range of payment methods, including credit and debit cards, PayPal, and bank transfers. Additionally, businesses can also configure custom payment methods to meet their specific needs. Dynamics 365 Commerce uses secure payment gateways to process transactions, ensuring that customer payment information is protected. With its flexible payment options, Dynamics 365 Commerce makes it easy for businesses to offer a seamless checkout experience to their customers, regardless of their preferred payment method.

Yes, Dynamics 365 Commerce includes built-in SEO capabilities to help businesses improve their search engine rankings and attract more organic traffic. The platform offers features such as customizable page titles and meta descriptions, URL rewrites, and automatic sitemaps, making it easy for businesses to optimize their online store for search engines. Additionally, Dynamics 365 Commerce integrates with popular analytics tools, such as Google Analytics, to provide insights into website traffic and search performance, allowing businesses to make informed decisions about their SEO strategy. By providing a comprehensive set of SEO tools and features, Dynamics 365 Commerce helps businesses increase their online visibility and reach a wider audience.

Dynamics 365 Commerce provides robust support for multi-channel and omnichannel commerce, allowing businesses to reach customers across multiple touchpoints and devices. The platform provides a unified view of customer interactions and transactions, regardless of the channel used, making it easy for businesses to provide a seamless shopping experience.

Dynamics 365 Commerce integrates with a variety of channels, such as online stores, brick-and-mortar locations, call centers, and marketplaces, enabling businesses to manage all their sales channels from a single platform.

Additionally, Dynamics 365 Commerce provides order management capabilities, allowing businesses to manage and fulfill orders from multiple channels, including in-store pickup, curbside pickup, and home delivery. By providing support for multi-channel and omnichannel commerce, Dynamics 365 Commerce helps businesses deliver a seamless customer experience and increase sales.

Yes, Dynamics 365 Commerce has mobile capabilities for both customers and store associates.

Customers can access the commerce website through their mobile devices to browse products, make purchases, and track orders.

Store associates can use the mobile app to manage inventory, process orders, and provide customer support.

The mobile capabilities of Dynamics 365 Commerce help to deliver an omnichannel shopping experience, allowing customers to shop seamlessly across multiple channels and devices.

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