Microsoft Dynamics 365 Commerce in Malaysia

DELIVERING INTELLIGENT RETAIL SOLUTIONS

Dynamics 365 Commerce is an end-to-end retail solution delivering unified commerce across all channels encompassing sales, mobility, intelligence and productivity to help retailers and workers achieve more in a cloud-first, mobile first way.

Learn more about dynamics 365 commerce, the erp and crm systems in malaysia and singapore from dynamics 365 experts

TRUSTED BY OVER 300 SMALL & LARGE LOCAL COMPANIES

Dynamics 365 help us to customize and build customer experience into a workflow to create more personalized services and solutions with One-stop solution center. We became very proactive with engagement and pre-emptive measures for solving customer issues.

 With Power BI we are able get real-time insights for fast and informed decisions. All of our unformation are under one roof -transparency of information and users across different departments speak the same language.

Soon Min –  Agile Dynamics Solutions Customer

In this video, we will look at how TBM (Tan Boon Ming Sdn. Bhd) the largest online electrical appliances shop in Malaysia use Dynamics 365 Finance, Supply Chain, Customer service and more to stay innovative, competitive and deliver excellent customer service across entire Malaysia.

TBM USE DYNAMICS 365 TO GET EVERYTHING UNDER ONE ROOF

Learn more how Agile Dynamics Solutions transform digitally TBM (Tan Boon Ming Sdn. Bhd) the largest online electrical appliances shop.

  • Streamlined & Improved Customer Service and Experience
  • Real-time insights for fast and smart decision making
  • Transparency of information and Users Across Different Departments Speak the Same Language
  • Improved Allocation and Planning of Resources to Deliver Great Customer Service

A focused approach to connected commerce

Dynamics 365 commerce Unified purchase experience

Unified purchase
experience

Empower sales associates with predicative and personalized customer engagement tools while creating omnichannel customer experiences.

Dynamics 365 commerce Centralized operations

Centralized
operations

Centralize and unify business processes across channels, driving operational excellence with cross-channel intelligence.

Dynamics 365 commerce technology unification

Technology
unification

Bring together systems and processes to create curated, intelligent systems.

As shoppers move from one channel to the next, they expect a seamless experience. Dynamics 365 Commerce (Retail) helps you foster brand loyalty by delivering omni-channel customer engagement.  The solution helps you deliver frictionless engagement across physical and digital channels, allowing customers to purchase when, how, and where they want on any device. With Dynamics 365, you can manage marketing and promotion at every touchpoint – whether its social, mobile, chatbots, web, or catalog. The solution also lets customers to view their own information on all channels – like loyalty points, purchase history, and wish list.   Plus, thanks to its unified commerce platform, Dynamics 365 helps you improve customer satisfaction with convenient options like click-and-collect, or in-store returns for items purchased on any channel.  Finally, it gives you the tools to increase revenue numbers by personalizing experiences for individual customers or customer segments. It helps you predict what customers want based on cross-channel activity, so you can create tailored cross-sell and upsell opportunities throughout the customer journey. Not only does it generate personalized offers for digital channels, but it works with IoT beacons to deliver targeted push messages to shoppers in stores. Foster brand loyalty with omni-channel customer experiences with dynamics 365 commerce the erp and crm systems in malaysia and singapore from dynamics 365 experts

Foster brand loyalty with omni-channel customer experiences

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  • Deliver frictionless experiences across physical and digital channels

  • Improve customer satisfaction with seamless cross-channel commerce

  • Increase revenue with personalized engagement

Empower employees to provide outstanding service

  • Access information anywhere and expedite checkouts with mobile POS

  • Deliver customer history, preferences and insights on sales devices via Clienteling solutions

  • Cross-sell and upsell based on intelligent product recommendations

Dynamics 365 empowers employees to provide outstanding service, whether it’s in stores or in call centers.  In stores, it enables employees to access information anywhere and expedite checkouts with mobile point-of-sale. The solution arms employees with a mobile point-of-sale that gives them a 360-degree view of the latest product and promotion information, like up-to-date availability and stock locations. The mobile point-of-sale also improves the shopping experience for customers by cutting wait times in the checkout line.   In addition, the solution strengthens clienteling by surfacing cross-channel customer history and product comparisons within point-of-sale devices. In the same point-of-sale interface, employees get a complete view of customer information - including purchase history across all channels, wish list, and loyalty membership.   Finally, the solution helps employees cross-sell and upsell based on machine learning generated, customer-tailored product recommendations. It automatically suggests items based on overall sales history and individual customer preferences. Empower employees to provide outstanding service with dynamics 365 commerce the erp and crm systems in malaysia and singapore from dynamics 365 experts
For store employees and managers, Dynamics 365 simplifies daily tasks, speeds up end-of-day activities, and eliminates manual processes.  The solution helps managers easily manage shifts, payroll, reports, orders and inventory in a single application.  It also enables store employees to complete training faster and boost their productivity with role-tailored layouts. Dynamics 365 Commerce (Retail) layouts are tailored specifically for each position, which ultimately leads to better productivity and faster service.   The solution also promotes cross-team collaboration with easy-to-use mobile and social tools. BI reports embedded in point-of-sale bring insights directly to where the action is, and enable your store managers and employees to quickly respond to sales or inventory metrics. Simplify daily store operations with dynamics 365 commerce the erp and crm systems in malaysia and singapore from dynamics 365 experts

Simplify daily store operations

  • Easily manage daily tasks, reports, inventory and more in a single app

  • Boost employee productivity with role-tailored layouts

  • Promote collaboration with easy-to-use mobile and social tools

Strengthen strategic planning and merchandising

  • Optimize strategy and cost with cross-channel analytics

  • Ensure the right products appear at the right stores at the right time

  • Maximize profitability by predicting optimal pricing and promotions

In the planning and merchandising phase, Dynamics 365 enables retailers to optimize strategy and cost with cross-channel intelligence and analytics. With data visualization tools, you can identify cross-channel trends in customer demand and market competition in order to merchandize more effectively.  The solution also helps you ensure that the right products appear at the right stores, at the right time. With intelligent forecasting, you can distribute inventory and deliver hyper-local assortments based on data-driven understanding of what will sell, when, where, and to whom.  Finally, Dynamics 365 helps you maximize profitability by predicting optimal pricing and promotions. The solution enables a wide range of pricing and promotions capabilities, including category- and channel-specific pricing. Strengthen strategic planning and merchandising with dynamics 365 commerce the erp and crm systems in malaysia and singapore from dynamics 365 experts
In Dynamics 365 also supports every link in your supply chain  The solution helps you build a more cost-effective, collaborative supply chain with end-to-end inventory visibility and seamless partner & supplier communication. Centralized fulfillment and inventory management help you move products smoothly from procurement to sale.   The solution makes it easy to deliver the stock customers want, when they want it with intelligent forecasting and cross-channel inventory visibility. It helps reduce time-to-market for new products and services by providing actionable insights based on market trend analysis and customer activity.  And it enables you to effortlessly maintain optimal inventory levels in stores and warehouses using automatic replenishment. You can base automatic replenishment on replenishment rules, cross-dock, buyers-push and cross channel inventory transfer requests. Integrate supply chain management with dynamics 365 commerce the erp and crm systems in malaysia and singapore from dynamics 365 experts

Integrate supply chain management

  • Build a more cost-effective, collaborative supply chain

  • Deliver the stock customers want, when they want it

  • Efficiently maintain optimal inventory levels

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HELPING BUSINESS FOR OVER 30 YEARS

Agile Dynamics Solutions has been on the ERP & CRM market for over 30 years and experienced working with many industries and sizes of businesses. This led to developing a unique methodology for implementing Microsoft Dynamics 365 applications with 100% implementation rate. Therefore it is no wonder that Agile Dynamics Solution has become the leading Microsoft Dynamics 365 Gold partner in Malaysia with the largest customer base.

We are committed to providing excellent customer experience, best expertise in the industry, and ensure that your project is implemented correctly. Choosing us means choosing certainty.

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and Singapore

Dynamics 365 for Commerce Pricing & Licensing

Dynamics 365 Commerce

Includes core capabilities to manage omnichannel retail operations.

USD $180.00

per user/per month

E-Commerce Add-On for Dynamics 365 Commerce

Includes e-commerce management for Dynamics 365 Commerce.

USD $5,000

Per month

Requires Dynamics 365 Commerce

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