The Total Economic Impact™ Of Microsoft Dynamics 365 Commerce

Retailers today must offer consumers an omnichannel experience that allows them to shop where they want and when they want, across multiple devices. Forrester defines omnichannel as the coordination of traditional channels (marketing, selling, and fulfillment) and the supporting systems to create a seamless and consistent customer experience.

Microsoft Dynamics 365 Commerce helps its customers offer omnichannel commerce, providing a seamless shopping experience across both physical and digital channels. Microsoft Dynamics 365 Commerce delivers and end-to-end solution that covers back office, call centers, retail stores, and eCommerce in a single platform.

Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dynamics 365 Commerce. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Dynamics 365 Commerce on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using Dynamics 365 Commerce.