Empower every organization to provide the best customer experience and the best customer outcomes with Dynamics 365 Customer Service in Malaysia.
Dynamics 365 help us to customize and build customer experience into a workflow to create more personalized services and solutions with One-stop solution center. We became very proactive with engagement and pre-emptive measures for solving customer issues.
With Power BI we are able get real-time insights for fast and informed decisions. All of our unformation are under one roof -transparency of information and users across different departments speak the same language.
Soon Min – Agile Dynamics Solutions Customer
Learn more how Agile Dynamics Solutions transform digitally TBM (Tan Boon Ming Sdn. Bhd) the largest online electrical appliances shop.
Empower every organization to provide the best customer experience and the best customer outcomes with Dynamics 365 Customer Service.
Consistently exceed customer expectations by leveraging AI-enabled insights to proactively resolve issues before customers are aware. Leverage AI-enabled self-service tools like chat and bots to personalize the customer experience and generate cross-sell and upsell opportunities.
(88% projected growth of self-service in 2020 by organizations in the Americas)
Increase agent productivity by automating routine inquiries. Leverage AI to dynamically guide agents to the right action and improve cross-company collaboration to expedite case resolution. Motivate and energize agents through gamification.
(65% positive experience with a brand to be more influential than great advertising)
Simplify orchestrated experiences through a 360-degree view of the customer journey. Enable AI-driven data processes with insights built on a unified data estate. Drive innovation and enable an agile support model to optimize staffing and allocate resources appropriately.
(89% retention rate when companies offer omnichannel communication options)
Fill up the form and the expert of our Dynamics 365 Team will get in touch with you within a few hours or the latest 1 business day.
Connected and personalized customer journeys across channels and interactions
Deliver value at every touchpoint with a 360-degree view of each customer’s journey. Enable agents to anticipate needs and personalize every interaction. Set up flows to automatically assign cases by specific topics or channels to the agent who is best equipped to resolve the case. Give your customer a unified experience.
Provide effortless service at scale across channels and powered by Natural Language Understanding
Design positive support experiences by making it easy to find answers through the self-service, community, or social channels. Intelligently route cases from any channel to the right agent for a quick resolution. Use Portals to track customer activity to provide targeted support.
Unify the agent experience to enhance the resolution of more complex issues across more channels.
Intelligent automation dynamically guides agents to optimal outcomes. Leverage AI to empower agents to increase productivity and avoid escalations. Utilize agent facing bots using contextual data to make smart recommendations. Speed onboarding and adoption with tailored in-app learning.
Gain actionable insights into performance and trends across channels and agents and take informed action.
Improve service through targeted analysis of contact center operations and business-critical data. Leverage AI through virtual agents and automate routine inquiries, freeing agent time to resolve more complex issues. Promote optimal behavior with individual games and team competition.
Core customer service capabilities
USD $50.00
per user/per month
Advanced customer service capabilities
USD $95.00
per user/per month
Rich omnichannel engagement across digital messaging channels
USD $75.00
per user/per month
Requires Enterprise license
Live chat omnichannel engagement between customers and agents
USD $60.00
per user/per month
Requires Enterprise license
Agile Dynamics Solutions has been on the ERP & CRM market for over 30 years and experienced working with many industries and sizes of businesses. This led to developing a unique methodology for implementing Microsoft Dynamics 365 applications with 100% implementation rate. Therefore it is no wonder that Agile Dynamics Solution has become the leading Microsoft Dynamics 365 Gold partner in Malaysia with the largest customer base.
We are committed to providing excellent customer experience, best expertise in the industry, and ensure that your project is implemented correctly. Choosing us means choosing certainty.
We understand that nobody likes to wait. Therefore we aim to respond within 24h. If you use live chat, usually we respond within a few minutes.
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See the power of Dynamics 365 Customer Service. Contact us and provide the best customer service with Dynamics 365.
