Customer Service Management System from Microsoft

Earn Customers for Life with Dynamics 365 Customer Service in Malaysia & Cambodia

Deliver excellent customer service experiences anytime, anywhere.

Empower companies to provide a seamless, end-to-end customer service experience within a single solution built on the Microsoft cloud to deliver consistent, connected support across all channels. 

Dynamics 365 Customer Service in Malaysia and Cambodia from Gold Microsoft Partner
Tailor customer engagements with Dynamics 365 Customer Service in Malaysia and Cambodia

Tailor customer engagements:

Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.

Elevate agent effectiveness with Dynamics 365 Customer Service in Malaysia and Cambodia

Elevate agent effectiveness:

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Optimize service operations with Dynamics 365 Customer Service

Optimize service operations:

Our solution integrates technology across the landscape, helping customer service organizations unify and connect data, simplify the agent experience within tooling and provide a 360-degree view of the customer.

TBM is using dynamics 365 supply chain management from Microsoft with Agile Dynamics Solutions

Dynamics 365 help us to customize and build customer experience into a workflow to create more personalized services and solutions with One-stop solution center. We became very proactive with engagement and pre-emptive measures for solving customer issues.”

Tan Wai Keat, General Manager, Tan Boon Ming Sdn Bhd (TBM)

To Deliver, You Need to Transform Your Contact Center

So what are some roadblocks and hold-ups from delivering exceptional service? We know that it’s getting harder for service organizations to meet the needs of not only customers but also our agents and workers today.

challenges facing companies in malaysia for not having dynamics 365 customer service

Customer

  • Reactive customer care and repetitive transactions
  • Long wait times and slow issue resolution
  • Unable to reach live agents and support
  • Outdated authentication methods and vulnerability to fraud

Contact Center

  • Siloed data from multiple applications
  • Limited insight into the customer journey and history
  • Expensive, fragile integrations
  • Lack of real-time monitoring

Dynamics 365 Customer Service Provide Seamless End-to-End Customer Service Experience

Use Customer Service to:

  • Track customer issues through cases
  • Record all interactions related to a case
  • Share information in the knowledge base
  • Use unified routing to efficiently route work items
  • Manage conversations across channels, including voice
  • Use AI-driven embedded insights and analytics to improve customer satisfaction
  • Collaborate with experts in Microsoft Teams
  • Create and track service levels through service-level agreements (SLAs)
  • Define service terms through entitlements
  • Manage performance and productivity through reports and dashboards
  • Create and schedule services
  • Participate in chats

Dynamics 365 Customer Service enables your organization to:

  • Provide self-service support
  • Personalize customer experiences
  • Increase agent productivity
  • Optimize service operations
  • Deliver proactive service with IoT

For more information or personalized demonstration kindly get in touch with us.

Dynamics 365 Customer Service subscription offers two different pricing options which provide different access to functionalities. Under the pricing section, you’ll find the pricing options as well as the comparison of the plans.

To request pricing and licensing for software, and pricing for professional services kindly get in touch with us.

Agile Dynamics Solutions is the leading Microsoft Partner providing wide-range of services for Dynamics 365 such as:

  • Licensing
  • Consulting & Training
  • Implementation
  • Migration & Upgrade
  • Customization
  • Integration
  • Support & Maintenance

To learn more about the pricing of our services, the average timeline of Dynamics 365 implementation, or other services-related questions, kindly get in touch with us.

Dynamics 365 Customer Service helps you deliver personalized service

Personalize service

Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.

Dynamics 365 Customer Service Empower teams

Empower teams

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Dynamics 365 Customer Service Optimize with AI

Optimize with AI

Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agents suggestions, and quickly identify areas to automate.

Tailor Customer Engagements

Consistently provide personalized service through the customer’s preferred channel of engagement -whether it’s native voice, email, chat, SMS, or digital messaging channels. Leverage self-service chatbots, portals, and knowledge articles to further personalized the customer experience. Use the timeline to better understand the customer to create a single, connected service experience throughout the customer journey.

deliver personalized customer engagement dynamics 365 customer service malaysia and cambodia
deliver proactive service with dynamics 365 customer service in malaysia and cambodia

Deliver Proactive Service

Delivering best-in-class service includes identifying issues before they happen with IoT alerts and signals embedded directly within the agent desktop. Additionally, stay connected with customers by automatically sending notifications for upcoming appointments, the status of support tickets, and other communication needs. Easily create message templates and set triggers to automatically send messages.

Elevate Agent Effectiveness

Use Microsoft Teams to empower agents to easily collaborate with other agents, supervisors, and experts to rapidly resolve issues. Provide agents the ability to navigate across multiple open cases without losing the context of existing work. Ensure consistency and efficiency across teams with agent scripts and create macros that automate routine tasks. Enable agents to accelerate issue resolution with a productivity pane that features AI-powered contextual suggestions for related knowledge articles and similar cases.

elevate agent effectiveness with customer management solution dynamics 365 customer service
Provide the right tools with dynamics 365 customer service malaysia and cambodia

Provide the Right Tools

Lean on built-in AI to dynamically guide agents to the right action using tools such as real-time sentiment analysis, translation, and transcription. Quickly resolve critical issues with video chat, co-browser, and remote assistance capabilities. Connect and access disparate databases outside of customer service with federated knowledge search.

Optimize Service Operations

Seamlessly weave built-in, AI-driven analytics and insights into all facets of customer service to optimize performance. Easy-to-view analytics are integrated within the context of the agent and supervisor experience. Leverage virtual agents to resolve simple issues, saving time for agents to focus on more complex matters. Drive innovation by improving every customer interaction with deep insights that empower agents to guide customers to positive outcomes.

optimize service operations with dynamics 365 customer management system malaysia
Identify Trends and Emerging Issues with dynamics 365 customer service

Identify Trends and Emerging Issues

Eliminate the need for queue supervision with intelligent unified routing, a combination of AI models and rules, to assign incoming requests to the best-suited agents. Automatically group cases into topics using Natural Language Understanding to discover current trends and emerging issues across all channels. Improve customer satisfaction and agent performance with aggregated insights that show which trends are impacting core business metrics the most and receive suggestions on next steps that can help mitigate these issues.

Learn Through Customer Feedback

Leverage Dynamics 365 Customer Voice to consistently exceed customer expectations by automatically triggering post-conversion surveys. This feature also supports inline surveys for web chat, embedded link-based surveys, and offline surveys.

learn throuch customer feedback using dynamics 365 customer service

Dynamics 365 Customer Service Pricing, Licensing & Implementation in Malaysia & Cambodia

Discover up-to-date pricing, licensing, and implementation investment requirements for Malaysia and Cambodia companies to use Microsoft Dynamics 365. Contact us to learn more about man-rate for implementation and customization services.

Dynamics 365 Customer Service Professional

USD $50

Per user/month

Core Customer Service capabilities

Dynamics 365 Customer Service Enterprise

USD $95

Per user/month

Advanced Customer Service capabilities

Dynamics 365 Customer Service Add-ins

Messaging & Voice

USD $90

Per user/month

All-in-one omnichannel engagement across voice, digital channels, and chat

*Requires Enterprise license

Voice Channel

USD $75

Per user/month

Add native voice capabilities as part of your omnichannel engagement

*Requires Enterprise license

Digital Messaging

USD $75

Per user/month

Omnichannel engagement across digital messaging channels, and chat

*Requires Enterprise license

Live Chat

USD $60

Per user/month

Live chat omnichannel engagement between customers and agents

*Requires Enterprise license

Dynamics 365 Customer Service Customer Service Plan Comparison

Professional LicenseEnterprise License
Unlimited named usersincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
Case managementincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
Knowledge managementincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
Mobileincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
Unified service deskincluded in Dynamics 365 Customer Service license
Embedded intelligenceincluded in Dynamics 365 Customer Service license
Context-driven suggestionsincluded in Dynamics 365 Customer Service license
Service gamificationincluded in Dynamics 365 Customer Service license
Analytics & KPI reportingincluded in Dynamics 365 Customer Service license
Leads (creation only)included in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
Multisession supportincluded in Dynamics 365 Customer Service license
Microsoft Power BIincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
Portalsincluded in Dynamics 365 Customer Service license
Customization and Extensibility
– Application customizationLimitedincluded in Dynamics 365 Customer Service license
– Custom applications (Power Apps)included in Dynamics 365 Customer Service license
– Workflow automation (Power Automate)included in Dynamics 365 Customer Service license
Microsoft Integration
– Outlookincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
– Exchangeincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
– Excelincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
– OneDrive / Sharepointincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
– OneNoteincluded in Dynamics 365 Customer Service licenseincluded in Dynamics 365 Customer Service license
Agile Dynamics Solutions leading Microsoft Gold partner in Malaysia for Dynamics 365 Sales

How Agile Dynamics Solutions Comes into Play?

We’re the #1 Leading Local Gold Microsoft Dynamics 365 Partner

Agile Dynamics Solutions (ADS) is the leading Gold Microsoft Partner in Malaysia with over 30 years of experience, 1000s of projects successfully completed and the largest customer base locally. ADS has developed a unique methodology with a 100% success rate for Dynamics 365 applications.

Since 1990 we’ve helped Small, Medium, and Large businesses in numerous industry sectors increase their growth and save costs with intelligent ERP & CRM applications from Microsoft. We implement all Microsoft Dynamics 365 applications as well as integrate with Microsoft Power Bi, Power Automate, Power Apps, and Virtual agent.

If you are planning to implement a new ERP or CRM solution, we offer a flexible approach, affordable services, and excellent customer service with the leading experts from the #1 local Microsoft partner. Contact us to learn more.

Dynamics 365 Customer Service Services in Malaysia and Cambodia

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and Cambodia with a team of local experts. They have implemented 1,000s of projects across the region for small to large size businesses across various industries. ADS offers services for all Microsoft Dynamics 365 products including Customer Service management solutions such as free demo, pricing & licensing, support and maintenance, and migration to upgrade your system. Their dedicated Dynamics 365 Customer Service team assists you in gaining the best efficiency throughout your project and ensures you go live with confidence!

Licensing Services Dynamics 365 Customer Service Malaysia and Cambodia

Licensing & Pricing

Consulting Services Dynamics 365 Customer Service Malaysia and Cambodia

Consulting & Training

Implementation Services Dynamics 365 Customer Service Malaysia and Cambodia

Implementation

Upgrade and Migration Services Dynamics 365 Customer Service Malaysia and Cambodia

Upgrade & Migration

Customization Services Dynamics 365 Customer Service Malaysia and Cambodia

Customization

Integration Services Dynamics 365 Customer Service Malaysia and Cambodia

Integration

Support and Maintenance Services Dynamics 365 Customer Service Malaysia and Cambodia

Support & Maintenance

Reporting Services Dynamics 365 Customer Service Malaysia and Cambodia

Reporting

Download Dynamics 365 Customer Service Resources

Five Ingredients to Ignite Always-On Service

Global state of customer service

How technology benefits the customer experience

The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service

Customer centricity: A key priority across all lines of business

Delivering personalised experiences in times of change

Engaging Customers in the New Era of Digital Age

Book a FREE Consultation Session Today!

What will we cover in this FREE session?

  • Explore your company needs
  • Assess your company technology usage
  • Explain pricing and licensing options
  • Recommend the right Dynamics 365 application
  • Explain features and capabilities
  • Answer product and implementation related questions
  • Organize demo session if required
  • Share relevant information to learn more

*Our representative will contact you within 24h after submitting the form, this excludes weekends and public holidays.

By submitting this form, you consent to allow Agile Dynamics Solutions to store and process your personal information as described in our privacy policy.

Having more questions, doubts, or something is not clear? No problem, Get in touch with us!

We understand that nobody likes to wait. Therefore we aim to respond within 24h. If you use live chat, usually we respond within a few minutes.

CONTACT SALES

+6012 771 8938

TALK TO HUMAN NOW

USE LIVE CHAT