Dynamics 365 Customer Insights in Malaysia


Maximize customer-centric lifetime value with AI-driven insights based on unified customer profiles. Bring data from all sources together to gain a single view of customers and discover insights that power personalized experiences and processes.

learn more about dynamics 365 customer insights in malaysia and singapore and how customer insights enhance your customer experience and let you personalize messages


Dynamics 365 help us to customize and build customer experience into a workflow to create more personalized services and solutions with One-stop solution center. We became very proactive with engagement and pre-emptive measures for solving customer issues.

 With Power BI we are able get real-time insights for fast and informed decisions. All of our unformation are under one roof -transparency of information and users across different departments speak the same language.

Soon Min –  Agile Dynamics Solutions Customer

In this video, we will look at how TBM (Tan Boon Ming Sdn. Bhd) the largest online electrical appliances shop in Malaysia use Dynamics 365 Finance, Supply Chain, Customer service and more to stay innovative, competitive and deliver excellent customer service across entire Malaysia. Dynamics 365 customer insights in malaysia and singapore


Learn more how Agile Dynamics Solutions transform digitally TBM (Tan Boon Ming Sdn. Bhd) the largest online electrical appliances shop.

  • Streamlined & Improved Customer Service and Experience
  • Real-time insights for fast and smart decision making
  • Transparency of information and Users Across Different Departments Speak the Same Language
  • Improved Allocation and Planning of Resources to Deliver Great Customer Service


Agile Dynamics Solutions (ADS) is the leading Gold Microsoft Partner in Malaysia with over 30 years of experience, 1000s of projects successfully completed and the largest customer base locally. ADS has developed a unique methodology with a 100% success rate for Dynamics 365 applications.

Since 1990 we’ve helped Small, Medium, and Large businesses in numerous industry sectors increase their growth and save costs with intelligent ERP & CRM applications from Microsoft. We implement all Microsoft Dynamics 365 applications as well as integrate with Microsoft Power Bi, Power Automate, Power Apps, and Virtual agent.

If you are planning to implement a new ERP or CRM solution, we offer a flexible approach, affordable services, and excellent customer service with the leading experts from the #1 local Microsoft partner. Contact us to learn more.

dynamics 365 experts in malaysia and singapore and across southeast asia. Learn more how agile dynamics solutions provides expertise in erp and crm systems

Dynamics 365 Customer Insights Empower every organization to unify and understand its customer data to derive insights that power personalized experiences and processes

bring together all your transactional, observational, and behavioral data for consumer and enteprises by using prebuilt connectors for popular data sources. Unify your data by resolving customer identities with recommendations based on AI and machine learning. Build rich customer profiles by incorporating audience intelligence from Microsoft Graph with dynamics 365 customer insights in malaysia and singapore from dynamics 365 experts

Get a Holistic View of Your Customers

Bring data from all sources together to gain a single view of contacts or accounts


  • Connect all your customer data with ease

    Bring in all your transactional, observational, and behavioral data across channels in real-time by leveraging prebuilt connectors.

  • Transform customer data intelligently

    Unify data by intelligently resolving customer identifies with AI/ML-driven recommendations.

  • Enrich data

    Build richer customer profiles using 1st and 3rd party enrichment, including:

    • Microsoft propriety audience intelligence on brand affinity and interests
    • Voice of the customer from Microsoft Forms Pro, enabling you to take data-driven action based on survey responses and sentiment.
    • Product telemetry and service usage to take data-driven action based on high-intent behavioral data
    • Many 3rd party enrichment solutions such as Experian

Unlock insights and take action

Empower LOB professionals to intelligently personalize digital and 1:1 interactions with contextual insights


  • Predict customer intent

    Leveraging out-of-the-box AI/ML templates to predict churn, customer lifetime value, and product recommendations.

  • Spot trends and patterns

    Gaining customer insights with configurable metrics and KPIs.

  • Create richer customer segments

    Easily discovering and creating new audience segments to deliver targeted messages and content, and finding recommended segments based on AI.

  • Drive personalized experiences across channels

    Enabling timely journey orchestration and engagement with real-time activation of insights through prebuilt APIs to internal and external destinations.

  • Automate customer-centric experiences and processes

    Triggering workflows in response to customer actions and signals in real-time using Microsoft Flow.

discover insights and take action employ quick start machine learning templates to predict churn or the next best action. Discover new audience segments with AI-driven recommendations, or create your own. Embed customer insights cards into your dynamics 365 business application or external applications to drive informed action. trigger workflows in response to customer signals by using mircosoft flow with dynamics 365 customer insights in malaysia and singapore from dynamics 365 experts
get started quickly with intuitive, guided experiences. Extend the solution with familiar azure services and tools and use your own machine learning models. Connect your customer data with microsoft power bi to cstomize dashboards and reports. build custom apps with embedded customer insights by using microsoft power apps dynamics 365 customer insights in malaysia and singapore from dynamics 365 experts

Adapt and Extend the Solution For Your Needs

Get started quickly with a prebuilt solution that’s also fully extensible and customizable with Power Platform & Azure


  • You gain deeper insights

    Organizations can get up and running fast with a prebuilt CDP solution, yet the solution is flexible and fully extensible using familiar and powerful services and tools in the Azure platform. Leverage Azure Synapse Analytics to combine customer data with enterprise data, and utilize unified analytics experience to rapidly develop, train, and fine-tune machine learning models for custom predictive insights. Also, seamlessly connect customer data with Power BI to customize dashboards and reports that enable informed decision-making.

  • Connect to custom apps

    Quickly build custom apps with embedded customer insights using a powerful, click-and-point approach from PowerApps.

  • Innovate and evolve

    Support for Government Community Cloud which meets the stringent compliance requirements of US government agencies, including industry-leading security and compliance certified with FedRamp and ISO 27001 and 27018.

Rely on a Productive and Trusted Platform

Invest with confidence in a solution that is compliant by design and let’s you maintain control of your customer data


  • Get started quickly

    by shortening the time to value with a ready-to-go, self-service customer data platform solution built on the Azure cloud platform. Flexible deployment options allow you to bring your own Azure data store for data ingestion and storage of unified data.

  • Maintain control of your data

    Help your business support data privacy and GDPR compliance with enterprise ready security and built-in governance tools while retaining full access to your customer data.

  • Invest with confidence

    Put your trust in Microsoft’s expertise and experience in world-class AI research, cloud, data and developer platform.

shorten time to value with a self-service cdp built on azure, with the flexibility to bring your own existing azure data store. help support data privacy and general data protection regulation (GDPR) compliance with corporation-ready security and built-in governance tools while retaining full ownership of your data. Rely on Microsoft expertise in AI research and cloud, data, and developer platforms to surface insights that help you serve your customers better with with dynamics 365 customer insights in malaysia and singapore from dynamics 365 experts


Fill up the form and the expert of our Dynamics 365 Team will get in touch with you within a few hours or the latest 1 business day. 

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Dynamics 365 for Customer Insights Pricing & Licensing

Dynamics 365 Customer Insights

USD $1,500.00

Per tenant/month

Includes 100,000 profiles

Having more questions, doubts, or something is not clear? No problem, Get in touch with us!

We understand that nobody likes to wait. Therefore we aim to respond within 24h. If you use live chat, usually we respond within a few minutes.


+6012 771 8938