Microsoft Dynamics 365 business management G2 Awards in 2021

Retail Management System in Malaysia

Deliver Intelligent Retail Management Solution to Thrive During Crisis

Modern retailers face many challenges, from managing daily operations at their stores to transforming business for future growth. Dynamics 365 Commerce helps retailers get ahead with tools that combine the best of digital and in-store to deliver personal, seamless, and differentiated customer experiences by empowering people and capturing insights to drive growth.

Unlock the True Potential of Your Retail with the Right Solution

Retail is being reimagined in Malaysia. Yes, the challenges are real: intense industry disruption, having to do more with less, the need to differentiate to stay relevant.

bring your business into focus retail management solution malaysia agile dynamics solutions

Bring your business into focus

With insights derived from customer shopping behavior, buying patterns, and social media activity, you can anticipate trends, capitalize on opportunities, and create offers that are rich and engaging for your customers.

personalize shopping experience retail management solution malaysia agile dynamics solutions

Personalize shopping experience

Use data about customer behaviors across channels to personalize the shopping experience and offer the right product, in the right place, at the right time.

Enrich the store experience retail management solution malaysia agile dynamics solutions

Enrich the store experience

Drive sales with rich, interactive customer experiences, from stores and showrooms to digital devices. Offer tailored promotions where they matter most.

make employes experts retail management solution malaysia agile dynamics solutions

Make every employee an expert

Provide the right information for all job functions to drive meaningful customer interactions, access expertise where needed, and enable transactions from anywhere.

Drive transformation and growth retail management solution malaysia agile dynamics solutions

Drive transformation and growth

Manage your costs and enable your growth with a modern technology platform that supports development and delivery of secure, reliable, and global business solutions.

Create immersive shopping experiences retail management solution malaysia agile dynamics solutions

Create immersive shopping experiences

Elevate your brand and encourage buying behavior by engaging customers through cross-channel technology and personalized retail experiences.

Provide exceptional service retail management solution malaysia agile dynamics solutions

Provide exceptional service

Help your employees deliver outstanding customer service by giving them the tools they need to succeed—from customer and inventory details to employee schedules.

Optimize retail operations through insights retail management solution malaysia agile dynamics solutions

Optimize retail operations through insights

Make smarter decisions based on data-driven insights to help optimize your business—from merchandising to inventory to fulfillment

TBM using logistic and supply chain management system from Microsoft in Malaysia

“TBM has a unified view of its warehouse, logistics, and inventory. TBM functions smarter since its digital transformation. “A major benefit that we are seeing now is in terms of data reporting,” Tan shares. “I don’t have to wait for a weekly report to make decisions. Dynamics 365 helps us a lot in this area. My accounts and my finance reports are more reliable and easier to generate. We can customize our reports depending on what we want or how we want to present them. Whether we want a management report or an audit report by branch, year, month—we can slice and dice accordingly.”

Tan Wai Keat, General Manager, Tan Boon Ming Sdn Bhd (TBM)

Why Do You Need a Retail Management System?

  • Attract and retain customers
  • Make the shopping experience fun, engaging and informative
  • Provide the right information where and when it’s needed
  • Deliver rich and engaging in-store interactions with customers
  • Deliver next-gen experiences
  • Bridge the gap between in-store and digital experiences
  • Offer tailored promotions based on customer buying patterns and preferences
  • Provide a consistent experience across shopping channels
  • Differentiate your brand
  • Turn game-changing technologies into a brand advantage
  • Preserve your advantage over new digital competitors
why do you need retail management system in malaysia

The Future of Retail is a Seamlessly Connected And Curated Experience

For both on and offline retailers, the virtuous cycle of retail is made of 3 key components: Traffic > Dwell Time > Frequency.

These 3 key actions are what keep the lights on.  But driving these 3 actions is getting more and more challenging.

Why? Because the customer journey is no longer linear. Every customer needs, wants and missions are different. Customers want more from retailers, and those expectations are only growing.

retail management solution in malaysia helps with customer journey


Personalized content
Loyalty programs
Reviews and social content


Experiential activations
Relevant product selection
Proactive customer service


Frictionless payment methods
Fast fulfillment
Personalized customer service

Know your Customer

Successful retail starts and ends with the customer

It really is a simple value equation – No customers means No Sales.

Customers expect more than they ever have before. Expectations growing.

35% of customers account for 80% of a retailer’s profit.

Modern retail environment you must be customer obsessed

Customers expect: Personalized experiences, being recognized & reward for loyalty, and seamless cross channels curate shopping experience

For retailers to meet this expectation, you NEED to KNOW your customer

know your customers with retail management system from microsoft
Empower your employees with retail management solution in malaysia from microsoft

Empower your employees

Enable your brand ambassadors to deliver world class customer experiences everyday

Empower your employees to provide the best customer experience possible: 

Employees are one of any retailer’s most valuable brand ambassadors but oftentimes are the last to be reached by technology. The result is too often a customer experience that feels impersonal and disconnected from what they would experience when shopping via other channels (online, etc.).

In today’s era of rising customer expectations, retailers who don’t properly equip their employees with technology that allows them to focus less on low-value, backroom tasks like schedule management and more on customer experience will end up underdelivering on expectations, which in turn negatively impacts customer loyalty.

Deliver intelligent supply chain

The clock speed in retail is getting faster. Optimize your supply chain to exceed customers’ expectations.

Equip your supply chain to anticipate and exceed customer demand: 

74% of consumers say they’re more likely to purchase again from a company after receiving same-day delivery. This kind of near-instant gratification extends to physical retail environments a well – if a product isn’t on the shelf at the time a customer needs it, it’s become too easy to order from another retailer via their mobile phone on the spot. In fact, the odds of a shopper delaying a purchase if a product is out of stock is 15%. Rather, they’ll move on to a different retailer.

It’s impossible for retailers to deliver on the right product, right place, right time imperative if they don’t have a 360-degree view of their customer, their product development, inventory and supply chain. But thanks to new intelligent processes, this 360-degree view is easier than ever to achieve meaning you can increase efficiency and agility in your supply chain.

Deliver intelligent supply chain with retail management solution in malaysia from microsoft
Reimagine Retail with retail management system in malaysia from microsoft

Reimagine Retail

The retail industry is undergoing a seismic transformation. Sitting still is not an option. Innovate and differentiate your business to unlock your future.

Reimagine retail to create new experiences: 

While there’s no crystal ball to gaze into to predict what customers will demand next, there is work that retailers can do today to equip their business with technology that will allow them to anticipate and adapt to future market shifts and disruptions.

The most successful retailers are the ones who are embracing tech intensity today to plan for their future. Tech intensity requires organizations to stop not at just adopting the latest technology – AI, IoT, etc. – to support their business model transformation, but to go a step further to build their own digital capabilities on top of that technology. Its these digital capabilities that will build the foundation to enable them to keep up with the ever-changing demands of customers.

As your trusted technology partner, it is our goal to work with you to build your future technology pipeline  so you can reimagine retail and continue to grow your business in years to come.

Migrate to Modern Retail Management

Digitalize your Retail Management processes with Microsoft Dynamics 365 ERP & CRM apps. Get end to end retail visibility, gain agility to meet changing customer demand, centralize your operation, empower workforce & management, response quickly to changes & trends like COVID-19 and ensure business continuity.

Learn More about Retail Management Solutions from Microsoft

Discover some of the Microsoft Dynamics 365 ERP applications to streamline your logistics & supply chain management processes. All these solutions are well suited for Malaysian operations equipped with the latest technologies. Also, you can contact us, and an expert on our team will provide recommendations based on your needs and requirements.

Free Demo or More Information

Want to try Dynamics 365 Business Central for free or learn more? Fill up the form and the expert of our Dynamics 365 Team will get in touch with you within a few hours or the latest 1 business day. 

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Why Microsoft Dynamics 365 As Your Retail Management Solution?

  • Simple, optimized, retail application that is faster to implement and easier to configure than typical solutions
  • Flexible and adaptable, connects to existing external systems and services
  • Unified solution with single commerce engine so employees get connected, mobile-enabled solutions that give them full view of the customer
  • Out-of-the-box analytics and insights that provide the right information at the right time, regardless of channel
  • Flexible, role-based licensing approach with low relative TCO to competitive solutions
  • Benefits from the unmatched innovation and investment across Microsoft and the Microsoft Cloud
  • Can integrate and extend to other Dynamics 365 business applications and ISV solutions through the Common Data Service
retail management solution from microsoft in malaysia

Dynamics 365 ERP & CRM Services in Malaysia & SEA

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and the SEA region with a team of experts. They have implemented 1,000s of projects across the region for small to large size businesses across numerous industries. ADS offers services for all Microsoft Dynamics 365 products such as free demo, pricing & licensing, support and maintenance, migration to upgrade your system. Their dedicated Dynamics 365 team assists you in gaining the best efficiency throughout your project and ensures you go live with confidence!

Licensing Services Dynamics 365 Business Central Malaysia


Consulting Services Dynamics 365 Business Central Malaysia


Implementation Services Dynamics 365 Business Central Malaysia


Upgrade and Migration Services Dynamics 365 Business Central Malaysia

Upgrade & Migration

Licensing Services Dynamics 365 Business Central Malaysia


Integration Services Dynamics 365 Business Central Malaysia


Support and Maintenance Services Dynamics 365 Business Central Malaysia

Support & Maintenance

Reporting Services Dynamics 365 Business Central Malaysia


Agile Dynamics 365 is the leading Dynamics 365 vendor in SEA

Why ADS? Helping Businesses for over 30+ Years

Agile Dynamics Solutions (ADS) is the leading Microsoft Partner in Malaysia helping businesses digitally transform for over 30 years. ADS implemented over 1,000s projects across Southeast Asia and developed a unique methodology with a 100% success rate. To this date, ADS has the largest customer base in Malaysia across numerous industries from small businesses to large size enterprises.

Agile Dynamics Solutions provides implementation services on Microsoft products such as Dynamics 365 ERP & CRM Applications, Microsoft Power Platforms (Power BI, Power Automate, Power Apps, Power, Virtual Agent), and Microsoft Azure Cloud. Also with additional services like Training, Data Migration, Customization and

Download Retail Management Resources to Learn More

The Total Economic Impact™ Of Microsoft Dynamics 365 Commerce

Retail Trends Playbook

The Digital Commerce Imperative

Protecting Customers, Revenue and Reputation from Online Fraud

Ebook: Effective Fraud Protection Improves customer experience and Boosts Profitability

Top seven trends every CEO should know about the Future of Retail

Growing Without Pain: How Modern ERP Helps CFOs Manage Growth Challenges

Top eight trends every COO should know about the future of manufacturing

Forrester ERP technology research in Malaysia and Singapore

See the Total Economic Impact™ of Business Central

Learn how businesses reduced costs and increased overall efficiency using Business Central in this Forrester Consulting Total Economic Impact™ study commissioned by Microsoft.


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