Have you thought about how connected field service could improve your business?
Field service organizations (FSOs) have traditionally followed one of three workflows: installation, maintenance, or break-fix or repair appointments. Of these appointments, break-fix can be very costly to your company.
In addition to the cost of rolling trucks for repair appointments, technicians often perform initial diagnostics only to find that additional follow-ups are needed. Customers, in turn, become frustrated when the repairs are not completed during these first calls.
Customer satisfaction and technician productivity are at the center of any successful FSO. By taking advantage of internet-ready devices that can detect and diagnose issues, your FSO can begin to operate proactively instead of reactively.
Leveraging this model allows companies to monitor equipment remotely, troubleshoot distressed devices, and ensure repairs are made before downtime occurs.
This e-book will help you evaluate whether your business is ready to benefit from connected field service.