Microsoft Dynamics 365
Business Central
Service Management

Minimize the cost of Service operation and centralize it with all-in-one ERP system from Microsoft using Dynamics 365 Business Central Service Management module.

Reimagine Your Organization with Dynamics 365 Business Central Service Management

Take better care of customers by managing the entire sales process from within Microsoft Outlook, easily transition from sales to post-sales operation, lower the cost of your service operation and deliver better outcomes with connected service operations.

Ensure a smooth transition from sales to service

Automatically register shipped goods as service items and keep the required details in one place so both sales and service teams can respond quickly to inquiries.

Ensure a smooth transition from sales to service dynamics 365 business central service management

Track customer returns and repairs

Offer full replacements or simple repairs, with parts and labor charges in one service order. Boost loyalty by providing spare equipment to customers awaiting service.

Track customer returns and repairs dynamics 365 business central service management

Live up to your service promises

Effectively assign personnel to work orders and get an overview of service tasks and workloads. Keep track of service agreements to deliver reliable service to your customers.

Live up to your service promises dynamics 365 business central service management

Improve cash management

Increase your cash flow by rightsizing inventory and maximizing the lifespan and governance of asset capitalization.

Improve cash management dynamics 365 business central crm

Service Management in Business Central

If you are providing post-sales operations for your products that need servicing and repairing then Dynamics 365 Business Central offers youth full-service service management solutions for handling service requests, work orders, spare parts, and service contracts.

Microsoft Dynamics 365 Business Central Service Management allows you to easily transition from sales to service and provide high-quality customer service while keeping the service costs low. To ensure your service team hit SLAs, it allows you to enhance customer loyalty with better effective contract management. Keep on track of your contacts, warranties, SLA, and service management.

Dynamics 365 Business Central provides a comprehensive overview of tasks and service loads for efficient assigning of employees to work orders. In the service management module, you can control service contracts to ensure reliable customer service for your customers.

Using Dynamics 365 Business Central Service Management

Dynamics 365 Business Central Service Management allows you to streamline business operations processes from transitioning from sales to post-sales operations by automatically registering goods shipped as services. Additionally, it stores the required sales details in one place for optimal service.

For many, this is a hidden feature not many know of and if you are already using Dynamics 365 Business Central and you are doing any type of service management, then this feature not only can save you money as you don’t need to use any third-party tool but further enhance your operation by unifying another part of your operations with your current departments that are already using Dynamics 365 Business Central.

The Dynamics 365 Business Central Service Management module allows you to perform the following tasks:

  • Set up Service Management, including fault codes, policies, default documents, and templates.
  • Manage service pricing, create service items, and understand how to monitor progress.
  • Create and manage contractual agreements between you and your customers.
  • Provide service to customers, and invoice service orders.

In addition, Business Central allows you to standardize your use of codes, create contracts, implement discount scheme policies, and create route maps for your company’s service staff.

Why Using Dynamics 365 Business Central Service Management

Using the Service Management module allows you to provide a good and stable service to your customers, for example by responding quickly to their demands, and thus establishing long-term customer relationships. The Service Management features in Business Central help ensure that your service costs are kept low to allow your business to prosper and grow for many years.

It enables your employees to effectively manage customer contact, discover new opportunities and manage campaigns while building a close relationship with customers which helps drive sales and encourage loyalty to your company and business brand.

Dynamics 365 Business Central helps you align service-related KPIs to your overall goals. Advantages here include the generation of profitable service contract agreements and opportunities to lower costs through preventive maintenance. Just as importantly, your company can monitor service expenses closely, lower those costs, and fixate on specific R&D to eliminate those product weaknesses in the future.

In many cases, improved service management leads to improved product quality and company branding. Business Central includes features that can help you improve time and field management through the mobilization of field service data entry. Better individual order planning and trend analysis reduces costs of service and motivates the company to study its own mistakes for increased profit in the future.

Benefits of Service Management

Dynamics 365 Business Central Service Management allows you to empower your employees to become more productive, assign service tasks to the right people and increase first-time fix rates, empower your managers and leaders with important insights, and increase your customer satisfaction and build customer loyalty.

Using the Dynamics365 Business Central Service Management module brings many benefits to your company

  • Better and Smarter Decisions: Get real-time insights on project status, profitability & resource usage.
  • Better Insights: Get better insights into service tasks, workloads, and employee skills and effectively assign resources, and facilitate case resolution.
  • Enhance Operational Efficiency: Provide effective contract management and enforce critical processes.
  • Act Before Issues Arise: Take advantage of personalized dashboards to identify potential issues and act before they escalate.
  • Enhance claims, Returns, and Complaint Management: Boost your customer experiences with quick claim processes, returns options, and delivery quality assurance.
  • Easily Analyze Service Issues: By product, time taken, fault code, resolution type, and much, much more to streamline processes and prevent issues from occurring.
  • Improve Sales Outcomes: Use service management as an intelligent upsell or cross-sell opportunity for additional products and services.
  • Provide Seamless Customer Experience: Provide a seamless customer helpline and online experience for warranty registration, product issues, and stockist inquiries.
  • Provide Technical Review and Service Specification: Understand the service commitment queue to ensure SLAs and promises are met.
  • Improve Omnichannel Experience: Effortlessly capture issues from multiple channels and funnel them into a single solution for complete visibility.
  • Assign Tasks to Right People: Use routing rules to automatically assign issues to the correct individual or team.
  • Improve Productivity: Reduce the need for internal communication with real-time accurate data.

Service Management Functionalities

Integrated AccountingParts Management
Planning and DispatchingResources
Return Merchandise AuthorizationsService Contract Management
Service Item ManagementService Order Management Manufacturing
Service Price Management

Industries

Regardless of industry, Microsoft Dynamics 365 Business Central provides the centralized and customizable platform that every business needs to compete in the modern business landscape. The user interface is flexible enough to scale a business end to end in the SMB spectrum – from microbusiness startups all the way to international suppliers.

The business management tools in Business Central are among other things designed to support the repair shops’ operation and field service, but can also be used in various business scenarios such as the more complicated service distribution systems, industrial service environments that include billboards, and mass expedition of service technicians who need additional management of spare parts.

Providing ongoing service to customers is an important part of any business and one that can be a source of customer satisfaction and loyalty, in addition to revenue. However, managing and tracking service is not always easy, and Business Central provides a set of tools to help.

Customization

As you grow, it’s easy to add applications and configure Dynamics 365 Business Central to fit business needs or industry demands.

AppSource helps business owners do more with solutions like Dynamics 365 Business Central by providing an ecosystem of apps to discover, trial, and deploy. We’re simplifying the process of expanding Dynamics 365 Business Central by providing relevant, line-of-business solutions that integrate within the entire Microsoft Intelligent Cloud. Microsoft AppSource, our online library of solutions, enables business users to easily find and evaluate the line of business SaaS apps, add-ins, and content packs from Microsoft and our partners—including those built on top of Dynamics 365, Office 365, and the Azure platform.

With integrated add-on applications and Microsoft Power Apps, it’s easy and cost-effective to extend Dynamics 365 Business Central to fit your industry or business needs. Quickly create apps that work on any device using a Microsoft Office-like experience, templates to get started quickly, and a visual designer to automate workflows. Users can leverage built-in connections, or ones built by your company, to connect PowerApps to cloud services such as:

  • Business applications like Office 365 and other Dynamics 365 applications
  • Data storage applications like Dropbox and OneDrive
  • On-premises systems including SharePoint, SQL Server, Oracle databases, SAP, and more

Helpful Business Central Service Management Videos

Do you want to learn more about Microsoft Dynamics 365 Business Central Service Management? Then these videos are a great way to start. For a more personalized approach, please contact us.

Dynamics 365 Business Central Service Management Module Pricing

Business Central, licensed by the assigned user, is available with Essentials or Premium levels of capabilities. You may license users either with an Essentials license or a Premium license, but not both. Business Central Service Management module is under Premium license.

Dynamics 365 Business Central Premium

USD $100

Per user/month

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Download Dynamics 365 Business Central Service Management Resources

The Total Economic Impact of Dynamics 365 Business Central

Beyond the Basics with Dynamics 365 Business Central

Four Pillars of the Digital Supply Chain

The Total Economic Impact Of Microsoft Dynamics 365 Finance And Microsoft Dynamics 365 Supply Chain Management

The Digital Commerce Imperative

Top eight trends every COO should know about the future of manufacturing

A Quick-Start Guide for Improving Supply Chain Resilience

The Savvy Leader’s Guide to Building an Intelligent Supply Chain

Seven Principles of Supply Chain Management

Putting customers at the centre of the OEM supply chain

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and Singapore

Why Choose ADS As Your Microsoft Dynamics 365 Business Central Partner?

Agile Dynamics Solutions is the leading Microsoft Gold partner in Malaysia and has expertise working with businesses across all sizes and industries. ADS team of experts comes from different industries to ensure they understand customer needs and industry requirements to ensure customer satisfaction and render exceptional results so customers can go live with confidence.

  • Leading Microsoft Gold Partner in Malaysia and Cambodia.
  • The largest customer base of 300+ small to large size businesses across many industries.
  • Certified Dynamics 365 Professionals with 30+ years of experience.
  • Unique methodology with a 100% success rate. (Stats. Avg. 60% ERP project fails)
  • Excellent customer support in Malaysia and Cambodia.
  • Winner of many Microsoft and industry awards.

Dynamics 365 Business Central Services in Malaysia & Cambodia

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and Cambodia with a team of experts. They have implemented 1,000s of projects across the region for small to large size businesses across numerous industries with a 100% implementation rate. ADS offers services for all Microsoft Dynamics 365 products including Service Management solutions such as free demo, pricing & licensing, support and maintenance, and migration to upgrade your system. Their dedicated Dynamics 365 Business Central team assists you in gaining the best efficiency throughout your project and ensures you go live with confidence!

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