Minimize the cost of Service operation and centralize it with all-in-one ERP system from Microsoft using Dynamics 365 Business Central Service Management module.
Take better care of customers by managing the entire sales process from within Microsoft Outlook, easily transition from sales to post-sales operation, lower the cost of your service operation and deliver better outcomes with connected service operations.
Automatically register shipped goods as service items and keep the required details in one place so both sales and service teams can respond quickly to inquiries.
Offer full replacements or simple repairs, with parts and labor charges in one service order. Boost loyalty by providing spare equipment to customers awaiting service.
Effectively assign personnel to work orders and get an overview of service tasks and workloads. Keep track of service agreements to deliver reliable service to your customers.
Increase your cash flow by rightsizing inventory and maximizing the lifespan and governance of asset capitalization.
If you are providing post-sales operations for your products that need servicing and repairing then Dynamics 365 Business Central offers youth full-service service management solutions for handling service requests, work orders, spare parts, and service contracts.
Microsoft Dynamics 365 Business Central Service Management allows you to easily transition from sales to service and provide high-quality customer service while keeping the service costs low. To ensure your service team hit SLAs, it allows you to enhance customer loyalty with better effective contract management. Keep on track of your contacts, warranties, SLA, and service management.
Dynamics 365 Business Central provides a comprehensive overview of tasks and service loads for efficient assigning of employees to work orders. In the service management module, you can control service contracts to ensure reliable customer service for your customers.
Dynamics 365 Business Central Service Management allows you to streamline business operations processes from transitioning from sales to post-sales operations by automatically registering goods shipped as services. Additionally, it stores the required sales details in one place for optimal service.
For many, this is a hidden feature not many know of and if you are already using Dynamics 365 Business Central and you are doing any type of service management, then this feature not only can save you money as you don’t need to use any third-party tool but further enhance your operation by unifying another part of your operations with your current departments that are already using Dynamics 365 Business Central.
The Dynamics 365 Business Central Service Management module allows you to perform the following tasks:
In addition, Business Central allows you to standardize your use of codes, create contracts, implement discount scheme policies, and create route maps for your company’s service staff.
Using the Service Management module allows you to provide a good and stable service to your customers, for example by responding quickly to their demands, and thus establishing long-term customer relationships. The Service Management features in Business Central help ensure that your service costs are kept low to allow your business to prosper and grow for many years.
It enables your employees to effectively manage customer contact, discover new opportunities and manage campaigns while building a close relationship with customers which helps drive sales and encourage loyalty to your company and business brand.
Dynamics 365 Business Central helps you align service-related KPIs to your overall goals. Advantages here include the generation of profitable service contract agreements and opportunities to lower costs through preventive maintenance. Just as importantly, your company can monitor service expenses closely, lower those costs, and fixate on specific R&D to eliminate those product weaknesses in the future.
In many cases, improved service management leads to improved product quality and company branding. Business Central includes features that can help you improve time and field management through the mobilization of field service data entry. Better individual order planning and trend analysis reduces costs of service and motivates the company to study its own mistakes for increased profit in the future.
Dynamics 365 Business Central Service Management allows you to empower your employees to become more productive, assign service tasks to the right people and increase first-time fix rates, empower your managers and leaders with important insights, and increase your customer satisfaction and build customer loyalty.
Using the Dynamics365 Business Central Service Management module brings many benefits to your company
| Integrated Accounting | Parts Management |
| Planning and Dispatching | Resources |
| Return Merchandise Authorizations | Service Contract Management |
| Service Item Management | Service Order Management Manufacturing |
| Service Price Management |
Regardless of industry, Microsoft Dynamics 365 Business Central provides the centralized and customizable platform that every business needs to compete in the modern business landscape. The user interface is flexible enough to scale a business end to end in the SMB spectrum – from microbusiness startups all the way to international suppliers.
The business management tools in Business Central are among other things designed to support the repair shops’ operation and field service, but can also be used in various business scenarios such as the more complicated service distribution systems, industrial service environments that include billboards, and mass expedition of service technicians who need additional management of spare parts.
Providing ongoing service to customers is an important part of any business and one that can be a source of customer satisfaction and loyalty, in addition to revenue. However, managing and tracking service is not always easy, and Business Central provides a set of tools to help.
As you grow, it’s easy to add applications and configure Dynamics 365 Business Central to fit business needs or industry demands.
AppSource helps business owners do more with solutions like Dynamics 365 Business Central by providing an ecosystem of apps to discover, trial, and deploy. We’re simplifying the process of expanding Dynamics 365 Business Central by providing relevant, line-of-business solutions that integrate within the entire Microsoft Intelligent Cloud. Microsoft AppSource, our online library of solutions, enables business users to easily find and evaluate the line of business SaaS apps, add-ins, and content packs from Microsoft and our partners—including those built on top of Dynamics 365, Office 365, and the Azure platform.
With integrated add-on applications and Microsoft Power Apps, it’s easy and cost-effective to extend Dynamics 365 Business Central to fit your industry or business needs. Quickly create apps that work on any device using a Microsoft Office-like experience, templates to get started quickly, and a visual designer to automate workflows. Users can leverage built-in connections, or ones built by your company, to connect PowerApps to cloud services such as:
Do you want to learn more about Microsoft Dynamics 365 Business Central Service Management? Then these videos are a great way to start. For a more personalized approach, please contact us.
Business Central, licensed by the assigned user, is available with Essentials or Premium levels of capabilities. You may license users either with an Essentials license or a Premium license, but not both. Business Central Service Management module is under Premium license.
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Agile Dynamics Solutions is the leading Microsoft Gold partner in Malaysia and has expertise working with businesses across all sizes and industries. ADS team of experts comes from different industries to ensure they understand customer needs and industry requirements to ensure customer satisfaction and render exceptional results so customers can go live with confidence.
Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and Cambodia with a team of experts. They have implemented 1,000s of projects across the region for small to large size businesses across numerous industries with a 100% implementation rate. ADS offers services for all Microsoft Dynamics 365 products including Service Management solutions such as free demo, pricing & licensing, support and maintenance, and migration to upgrade your system. Their dedicated Dynamics 365 Business Central team assists you in gaining the best efficiency throughout your project and ensures you go live with confidence!
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