Microsoft Dynamics 365 Finance and Microsoft Dynamics 365 Supply Chain Management are business applications which form an enterprise resource planning (ERP) solution delivered as a service from the cloud that customers use to operate the core of their businesses.
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dynamics 365. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Dynamics 365 on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed seven customers with years of experience using Microsoft Dynamics 365 Finance and Microsoft Dynamics 365 Supply Chain Management. Each customer’s use case varied, but all adopted Dynamics 365 to replace aging, siloed ERP systems that offered bad user experiences.
For many interviewees, a new ERP was not a choice — their legacy systems were failing to meet capability and performance needs as their businesses grew. All seven organizations desired a cloud ERP with top tier capabilities that could be rolled out in modules to accelerate deployment and avoid potential disruption. By moving to the cloud and staying up-to-date, organizations also sought to permanently reduce the cost and pain of systems administration.