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As a leader within a small to medium-sized business (SMB), your responsibilities are boundless. Each day, pushing your business vision forward means stepping into whatever role is needed in the moment—sales, marketing, human resources (HR), accounting, purchasing, customer service, or investor relations— sometimes all at once.

When everything is moving so fast and you are constrained by time and resources, it can be difficult to stop and think about the business systems that your operations rely on.


This guide is designed to help you determine if a modern cloud business management solution can help you address the current gaps in your operations and to provide best practices and strategies for embracing digitalization.

smbs challenges in malaysia consider these

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

This information is for you if: 

What is modern cloud business management software?

The wave of rapid digitalization in recent years has brought significant changes to our everyday lives, with technology advancements enabling a fully connected world commanded by cloud-based, mobile functionality.

This evolution has not only changed the way people interact but has changed expectations around how we do business.

While SMB leaders have long relied on legacy applications and disparate solutions to manage their business needs, they are now facing a pivotal moment where embracing digital transformation is quickly becoming essential to survival.

In fact, 84 percent of SMB leaders agree that technological changes are reshaping the industry and requires reimagining of their business models.

The new generation of cloud-based, comprehensive business management software is designed specifically to make digitalization more accessible than ever for SMBs, helping them capitalize on new technology to adapt faster, work smarter, and perform better.

Connecting data across financials, sales, service, supply chain, and operations provides a holistic view and deeper insight into what is happening within and around the business while enabling more informed action.


Savvy SMB Leader’s Buyers Guide

How does modern business management software differ from entry level accounting, customer, or resource management tools?

Traditional technologies like bookkeeping and accounting tools, customer relationship management (CRM), and ERP solutions, and human capital management (HCM) applications are each effective in helping SMB leaders manage various aspects of their business.

However, these disparate systems leave data siloed and inaccessible without providing a holistic “big picture” of everything happening across the business. A modern, all-in-one business management solution brings together the functionality of all these applications in a single source to connect your data, people, and processes for maximum business impact with less effort.

Modern business management software enables you to:

  • Automatically pull your systems and processes together so your people do not have to.
  • Gain a complete picture from across your business, with reports when and where you need them, to support more informed decisions .
  • Create efficiency across your business processes and be ready for growth so change does not get in the way of your day-to-day operations.

How can modern business management software help?

Business continuity and success depend on effective operations, productivity, quality, speed, and the customer experience that you deliver.

However, the traditional strategies and multitude of solutions SMBs have long relied on to support these efforts are no longer sufficient in keeping pace with today’s rapidly changing and digitally-driven economy.

 Modern business management solutions—rooted in cloud technology—help to fill the gaps and connect your data across all lines of business in your organization.

From financials to sales, services to projects, and even across warehousing, supply chain, and manufacturing, a modern solution can enable real-time data access, visibility, and insights across your entire business.

The result is a digitally reimagined business that provides you with a competitive edge. Modern business management software can help you:

  • Increase financial visibility to support more informed decisions with connected data and real-time reporting, streamlined financial closing, and financial performance tracking.
  • Go global with custom financial dimensions and multi-company, multi-lingual, multicurrency fixed asset management.
  • Optimize your supply chain with a holistic view of inventory, predictive restocking suggestions, streamlined receiving, and proactive engagement with suppliers.
  • Accelerate sales by prioritizing leads, optimizing pricing, and central management of all agreements and sales orders.
  • Improve service and deliver end-to-end customer experiences with centralized customer records and effective management of post-sales issues.
  • Deliver projects on time and on budget with advanced tracking and reporting to enable better resource management and more effective, insight-based decisions.
  • Improve agility and productivity with a consolidated system and work-from-anywhere access to business data and tools.
  • Strengthen security to protect your organization from data breaches and maintain compliance.
  • Take your business on the go with any time, anywhere access on any device.
  • Be ready for growth with a solution that is always up to date and can also be tailored and adapted to fit your unique needs.

Buying a business management solution

With numerous business management and ERP solutions available on the market, selecting the right one for your company can seem like a daunting task—but it does not have to be.

Through a series of easy-to-navigate steps, the E.M.P.O.W.E.R. process provides the necessary guidance to move your business from envisioning to realizing results with a solution that fits your needs.

EMPOWER process to buy business management solution

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Step 1: Define and prioritize your digitalization strategy, identifying the problems you wish to address and what business outcomes you hope to achieve. Spend some time considering the impact a new cloud ERP could offer across your business.

Step 2: Once you have your strategy outlined, it is critical to assign an executive sponsor and clearly articulate roles and responsibilities for the project. Ensure each team member knows their role, understands the strategy and knows how to initiate a change in the process.

Step 3: Start short-listing and comparing vendors at the beginning of your buying process. The right partner will help you maximize your digitally transformed processes and ensure continued future growth as your technology and your organization evolve.

Step 4: Modern ERP provides an array of capabilities across many lines of business and functions. Identifying the business and process outcomes that will define success will help you map to the critical capabilities that are essential in supporting your desired results.

Step 5: Leverage the work completed in the previous steps to build a compelling case for change, considering the business and technological impact, quantifying the return on investment (ROI) and financial benefits, and establishing a timeline and plan for implementation.

Step 6: Accelerating organizational agility requires attention across five dimensions: strategy, structure, process, people, and technology. Help your organization see the value in your business transformation by creating immersive experiences across all five dimensions.

Step 7: Modern business management systems provide an array of capabilities across many lines of business and functions. Identifying the business and process outcomes that will define success will help you map to the critical capabilities that are essential in supporting your desired results

Envisioning digital transformation

Use the following template to help you outline your digital transformation strategy. Be sure to include an approach for all of your departments. We’ve provided a few examples to get you started:

template to outline your digital transformation strategy

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Managing change

As Benjamin Franklin once articulated, “By failing to prepare, you are preparing to fail.” Every successful project starts with a detailed plan of action.

When buying a new business management or ERP solution, that includes a plan for managing change. Forging ahead without carefully outlining dependencies, roles, and responsibilities could easily jeopardize the success and impact of your new solution.

Over 70% of transformational change efforts fail due to lack of sufficient leadership, communication, and organization-wide buy-in.

checklist change management readiness malaysia

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Partner selection

With hundreds of business management solutions available today, it can be challenging to know where to start your search. Even before looking at specific capabilities, the first step should be determining what is important to you in a technology vendor.

With the right partner and the right solution, even complex business processes can be transformed with confidence.

list of consideration in evaluating vendors
list of consideration in evaluating vendors part 2

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Outcome to critical capabilities mapping

Modern cloud business management systems provide an array of functions across financials, sales, customer service, projects, warehousing, inventory and supply chain, manufacturing, and business intelligence. The right solution should not only provide the capabilities you need to reimagine your day-to-day operations today, but also support the needs that may arise tomorrow.

As a rule, organizations should aim to get at least 80 percent of the functionality they need from a business management solution “right out of the box,” without needing to make any significant modifications.

This leaves the remaining 20 percent to come from solutions from independent software vendors (ISVs) and other custom applications to fine tune the solution to meet any highly specific capabilities. In other words, the solution you select should be one that is pre-configured to include nearly all the capabilities you need from day one.

However, buying a business management solution is not about ensuring it has every feature available in market today—you should focus on getting the right capabilities to drive process innovation and support the business outcomes defined in your initial strategy


Savvy SMB Leader’s Buyers Guide

Here are some of the business outcomes and capabilities that a business management solution can support:

  • Increase financial visibility and make more informed decisions with better reporting and tracking. Support custom financial dimensions, intercompany transactions, automatic bank reconciliations, fixed assets, cost accounting, financial performance indicators—all while adhering to strict financial standards.
  • Optimize your supply chain with a holistic view of inventory, purchases, and orders. Predict restocking needs and engage with suppliers while improving demand forecasting, drop shipments, order planning, purchasing governance and logistics, warehousing optimization, manufacturing production, assembly, and quality management.
  • Boost sales with lead prioritization and improved customer relationships through contact, campaign, document, email, opportunity, and sales order management. Easily expand to full CRM functionality when needed.
  • Improve customer service with enhanced planning and dispatching while streamlining contract, service order, and price management. Better address customer returns and needs to improve satisfaction.
  • Deliver projects on time and on budget with improved resource management— including time and expense tracking, people, and materials—to make effective, insightbased decisions through advanced reporting.
  • Increase agility with the ability to work and connect to business data and tools from anywhere. Access your data no matter where it lives—across cloud, on premises, or IoT—and easily add new users, new companies, new financial dimensions, or additional storage.
  • Enhance productivity through workflow automation and governance, with connectivity to familiar business tools like Outlook, Teams, and Excel to increase ease of use and adoption. Leverage role-based advice and guidance to ensure users have the right access to the right information.
  • Go global with cloud availability and multi-language, multi-currency support that adheres to local regulations and taxes.
  • Maximize value with extensibility and customization to fit your unique needs through app development, business intelligence dashboards, business process optimization, chatbots, and connectivity to ISV solutions.
  • Support future-readiness and growth with an always-on, always up-to-date cloudbased solution that can scale as you grow and provides the modern analytics and artificial intelligence capabilities that the future of business requires.
  • Protect your business with increased, cloud-based security and compliance that keeps your data and custom apps protected while enabling business continuity.

With these outcomes and high-level capabilities in mind, take some time to look at your current business processes and create process maps to identify friction points and bottlenecks.

Challenge your teams to ideate on how to transform these processes, like leveraging automation to reduce the number of steps and manual action required. Have your teams consider how technology might drive efficiencies and identify the transformed business outcomes you would like to achieve. You can then begin to map your ideal outcomes to the necessary capabilities in a business management solution.

Procure to pay process map

Procure to pay process map

Writing a business case

Building an effective business case for a cloud business management solution can help you not only identify the ROI with a direct cost-to-benefit ratio but can help you demonstrate the business value to gain buy-in from your leadership team and employees. The following worksheet will help you get started when developing your business case:

business case template for business management solution

(Download the guide with the template inside here)

Leverage change management

Apply change management best practices to ensure buy-in and user adoption across the business.

change management checklist

(Download our guide here for interactive version, where you can tick the boxes and leave notes.)

Embracing digitalization

Setting yourself up for success is about more than just the right technology. It is about your overall digitalization strategy, process mapping, and most importantly—your people.

A successful transformation means ensuring that your plan accelerates organizational agility throughout your business and across each of these five dimensions:


To be successful, your digitalization strategy needs to create a shared purpose and vision across all teams within the organization. As outlined in Envisioning digital transformation, be sure to document your strategy and create visualizations to get everyone excited about the outcomes a new approach will drive for them, your customers, and the business.


Teaming, or how your teams operate in supporting customer outcomes, is essential to your business success. Your organizational structure needs to empower team alignment, accountability and collaboration. It is important to create role clarity and outline the expertise that is required to drive business impact. This can often require reskilling of employees to move your strategy forward.


Continuous process optimization is iterative innovation that every single person in your company needs to be accountable for driving. Employee engagement and retention is improved when people feel a sense of ownership and are rewarded for recommending changes that will improve departmental KPIs.

Help encourage both adoption and process optimization in your digitalization strategy by tracking operational performance metrics tied to departmental processes.


Thriving in a rapidly changing market requires that every person in your business be able to adapt quickly to new ideas, products, and business models. Agility and adaptability are becoming the new measure of aptitude. Historically, companies focused on experience and expertise, or what is referred to as a person’s “Intelligence Quotient” (IQ).

The new focus on digital advancement and agility has introduced the “Adaptability Quotient” (AQ), which measures a person’s ability to embrace change with an open mindset. There are ways to help your people improve their AQ to become more instrumental in driving innovation.


Technology is advancing rapidly, resulting in constantly evolving markets and customer expectations. Technology may be the foundation, but it is put into action through your strategy, structure, processes, and people.

The most important part of this dimension is to keep from getting stuck on outdated platforms or legacy software that does not adapt with you as you change and grow. Simply implementing your initial digitalization strategy is not where you stop—adopting a culture of change makes for easier transitions to future technology and instills a company-wide acceptance of continuous innovation and improvement. Ensure your business management solution is as adaptable as your business and will grow with you.

Realizing results with Microsoft Dynamics 365 Business Central

To make your business dreams a reality, you need business solutions to keep pace with a constantly changing world. That is why successful SMBs have moved to the cloud with Microsoft Dynamics 365 Business Central. Now more than ever, SMBs need to embrace digitalization, because “business as we know it” has changed.

Expectations have changed. The customer experience has changed. Even where and how we work is changing right before our eyes. Yet so many businesses remain limited by systems that simply do not allow for change.

That is where the next evolution of Microsoft Dynamics NAV, GP, and SL can help—enabling SMBs to become powered by the cloud, powered by connected data, and powered by business intelligence.

Bringing together the productivity of Microsoft Office 365; the data connectivity and business intelligence of the Microsoft Power Platform; and the security, scale, and geographic presence of Microsoft Azure; Dynamics 365 Business Central delivers a single, unified application that connects business management across finance, sales, service, supply chain, distribution, and manufacturing.

The result? A business that can adapt faster, work smarter, and perform better.

Adapt faster

Move to the cloud with confidence to adopt new business models faster with flexible deployment options and innovative solutions that grow alongside your business.

Work smarter

Connect people, processes, and insights to make better decisions quicker while optimizing productivity with embedded guidance interoperable with Office 365 and Teams.

Perform better

Increase business visibility and performance to close your books faster, get reports sooner, and obtain real-time cash flow and performance metrics at any time on any device.

Back to You

Today’s marketplace is not just competitive, it is constantly changing. With every day and every minute bringing something new, be equipped for what is next and unlock limitless possibilities with Dynamics 365 Business Central.

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia, providing Microsoft Dynamics 365 and Azure services for business across SEA. Request a demo now or learn more about Dynamics 365 Business Central.


Savvy SMB Leader’s Buyers Guide

For running an efficient business, you need to have tools, but it doesn’t mean you have to use many separated and disconnected systems. All-in-one ERP Software can help you to centralize your operation, improve productivity and efficiencies and reduce errors and costs. Also, they provide great integration with third-party tools as well.

So, we are bringing you the list of best ERP systems and business management solution that are affordable for SMB’s in Malaysia and provide all the features SMB’s needs to run a business during a pandemic and remote work.

Why Do You Need an ERP System?

Whether you are a small business or a global corporation, you are generating a tremendous amount of data. Every of your employee creates more and more data every single day and it is expected it will double every few years.

But how do you check all this data? All-in-one ERP (Enterprise Resource Planning) system helps you connect your customer, employee, products, and other data into one system and gives you the insights to make smarter and faster decisions.


ERP systems are becoming more vital for businesses as the world is digitally transforming. ERP software is not anymore a luxury but a necessity to bring your data from Sales, Finance, Marketing, Supply Chain, Operations, and other departments together.

Also, it effectively protects your business from cyber hackers as often these systems come with high-level cybersecurity provided by the vendors.

So let’s have a look at your options you have in Malaysia.

Microsoft Dynamics 365 Business Central

What is Business Central?

Microsoft Dynamics 365 Business Central is an enterprise resource planning (system) from Microsoft developed to accommodate the needs of small and medium-sized businesses. Due to its vast number of features, Business Central is recognized as a comprehensive business management solution. It is a single, end-to-end solution for managing all your business processes across Sales, Finance, Customer Service, Operation, Supply Chain, and more. This single application eliminates the need for a separate point of the solution and the complicated integration of several modules.

microsoft dynamics 365 workspace

Microsoft Dynamics 365 Business Central centralize all your data and enable easily to share and modify your data in real-time and allows different parts of your business to work together easily and more efficiently with automated tasks and workflows, utilizing many of Microsoft’s well-known and used tools such as Outlook, Word, and Excel integrated with

dynamics 365 business central best erp software in malaysia
dynamics 365 business central integration with office 365 like excel and word

Microsoft Dynamics 365 Business Central is one of the most popular ERP and business management solutions in Malaysia for SMB’s.

Business Intelligence with Microsoft Power BI


Business Central comes with a number of features and functionalities to gives you a single, end-to-end solution for managing finances, operations, sales, and customer service. It is the perfect ERP solution to move from a basic accounting system to a more comprehensive and robust, yet easy-to-use financial and accounting solution when your business is growing.

best erp softwares in malaysia microsoft dynamics 365 business central

Here are the core Microsoft Dynamics 365 Capabilities:

  • Financial Management
  • Operations Management
  • Sales & Customer Service Management
  • Project Management
  • Supply Chain Management
  • Reporting & Analytics
  • Manufacturing Management (Additional)

Business Central comes also with additional capabilities of Microsoft Power Platform:

  • Automation
  • Business Intelligence
  • Low-Code App Development Platform


Business Central brings many benefits to SMB’s in Malaysia. It is fully integrated with other Microsoft products such as Outlook, Excel, Word, Teams, Power BI, Power Flow, Power Apps, and others to increase collaboration and productivity.

Business Central provides rich and customizable functionalities for Manufacturing, Software, Government, Healthcare, Hospitality, Wholesale Distribution, Professional Services, Nonprofits, and Retail/E-commerce companies to fit industry and specific needs.

As your organization grows, it’s easy to add apps and configure Dynamics 365 Business Central to fit business needs or industry demands.

Extend Business Central with integrated add-on apps such as:

  • Business apps like Office 365 and other Dynamics 365 tools.
  • Data storage apps like Dropbox and OneDrive.
  • On-premises systems, including SharePoint, SQL Server, Oracle databases, SAP, and more.

And connect to data sources and services such as:

  • Excel files.
  • SharePoint lists.
  • CRM records.

Dynamics 365 Business Central features a variety of modules and built-in workflow tools you can use to automate tasks across sales, marketing, customer service, field service, and project service.

If the pre-built tools don’t fit exactly what you need, there’s no need to worry. Business Central also allows you to modify workflows to meet your needs. Use the customization tools to define additional fields and new objects in the system.


Savvy SMB Leader’s Buyers Guide

SST Addon

Dynamics 365 Business Central offers a complete SST addon approved by the Royal Malaysian Customs for the purposes of the SME subsidy.

  • ADS Local Tax (Starter) localization for Malaysia: ADS Malaysia Local Tax (Starter) add-on module is the foundation layer for Microsoft Dynamics 365 Business Central to handle Malaysia Sales and Service Tax (SST) which complies with The Royal Malaysian Customs Department [Jabatan Kastam Diraja Malaysia] (JKDM) list of requirements. (Learn more)
  • ADS Reporting (Starter) Localization for Malaysia: ADS Malaysia Local Reporting (Starter) add-on module is the tax reporting software for Microsoft Dynamics 365 Business Central to handle Malaysia Sales and Service Tax (SST) which complies with The Royal Malaysian Customs Department [Jabatan Kastam Diraja Malaysia] (JKDM) list of requirements. (Learn more)


The Dynamics 365 Business Central universal app is able to provide cloud, on-premises, and hybrid deployments of Business Central. That app is available for:

  • Windows 10 (desktop, tablet, and phone)
  • Android (tablet and phone)
  • iOS (tablet and phone)
business central deployment and availability

The full desktop mode is supported on computers running Windows 10.


Business Central, licensed by the assigned user, is available with Essentials or Premium levels of capabilities. You may license users either with an Essentials license or a Premium license, but not both. Provided capabilities are:

  • Essentials (USD $70)
  • Premium (USD $100)
  • Team Members (USD $8)

D365BC Essentials:

  • Financial Management
  • AI-Supported Forecasting
  • Customer Relationship Management
  • Project Management
  • Supply Chain Management
  • Warehouse and Inventory Management
  • E-Services
  • Human Resources (Not Available in Malaysia and other ASEAN countries)

D365BC Premium:

  • Everything in Essentials (Premium license include all modules existing in Essentials license)
  • Service Management
  • Manufacturing

Team Members:

  • Read anything within Business Central.
  • Update existing data and entries in Business Central, such as previously created customer, vendor, or item records. Entries are defined as specific accounting information that, may be updated, such as a due date on customer ledger entries.
  • Approve or reject tasks in all workflows assigned to that user, with the limit that approvals and rejections can only update data in records that Business Central Team Members can access.
  • Create, edit, and delete a sales or purchase quote.
  • Create, edit, and delete personal information.
  • Edit job timesheets for approval.
  • Use the Dynamics 365 Power Apps/Power Automate use rights provided with a Dynamics 365 license.
  • Business Central Team Members application module may be customized with a maximum of 15 additional tables (custom tables or standard Dataverse tables) available to the Business Central Team Members license per pre-approved application scenarios. This application module is defined as the Business Central application capabilities available to Business Central Team Members users as described above.

To learn more request a pricing quote or free demo from us today.

Epicor Prophet

What is Prophet 21?

epicor prophet 21 home screen for distribution companies

Epicor Prophet is a Cloud-Based ERP solution built for distributors that wish to innovate with insight, improve efficiency, and scale to drive growth in the digital age. Powered by Microsoft Azure, the most trusted, proven cloud platform for enterprise, Epicor Prophet 21 Cloud provides a lower total cost of ownership and a future-ready platform to meet your business needs today and well into the future.

Prophet 21 is featured rich application development to help smaller companies in the distribution industry to streamline and automate their processes and improve their productivity and efficiencies.


epicor prophet 21 order system

One of the key features Prophet has to offer is its API. API is a powerful web service tool that can help you easily integrate outside applications and connect your business to the systems that make your business unique. The API provides a full .NET stack that supports SOAP and REST for Internet connectivity.

It comes with CRM functionalities to allow you to access important customer information quickly and improving your customer service.

Despite that, the main features of Prophet 21 focused on Supply Chain Management such as Purchasing, inventory management, eCommerce, order management, service and maintenance, wireless warehouse management system, and more.

This makes Prophet 21 a great solution for smaller distribution companies that need to streamline and automate their processes.


The Prophet is designed to streamline the various distribution processes in today’s dynamic supply chain. It focuses to help organizations to grow their sales with tools that help them to build customer relationships.

It helps your employees to improve productivity and boost employee efficiency.

Because it is industry-specific it quickly shows you the important insights to improve margins with pricing optimization and inventory management.

Yet Prophet is one of the industry-leading solutions for distributors, The system allows you to design it to work the way you want it to work. It is a very flexible system for the most part.


Prophet 21 is available in the cloud and on-premises deployment.


Epicor doesn’t disclose pricing information. Prospective customers should contact Epicor for details.

Sage UBS

What is Sage UBS?

Sage UBS is one of the most popular accounting software in Malaysia. They offer business solutions that make it easier for their customers to manage their business processes resulting in lower operational costs and reduced risk, leading to a more profitable and sustainable business. The software helps you to manage your accounting, inventory, payroll, point of sales, service management with complete SST for small businesses.

SAGE UBS View Sales Invoice

(Picture was taken from official Sage UBS website.)


Sage UBS provides five separate modules that offer different capabilities for their customers to streamline their operations, resulting in lower costs and reduced risk:

  • Accounting & Billing
  • Inventory & Billing
  • Building Service Maintenance
  • Point of Sale
  • Payroll

Among these modules, you can find features like Inventory Management, Payroll Management, Fast Search, Profit & Loss Statement, Billing & Invoicing, MIS Reports, Purchase Management

Sage UBS software helps you in handling all kinds of inventory transactions and has instant updates and inventory status at your fingertips.


(Picture was taken from official Sage UBS website.)


One of the main benefits of Sage UBS solutions is they provide proper SST support. Reviewed by Tax Consultants and approved by the Royal Malaysian Customs for the purposes of the SME subsidy.

This software is simple to use and generates reports. You will be able to generate standard and user-defined financial reports and improve cash flow and asset management.

Because they provide more modules like that, you can grow your business and add more modules whenever you need to ensure you are using only those systems that your business needs.

But mostly Sage UBS is a software company that specializes in accounting software for small to enterprise-level businesses.


Sage UBS is a premise application, however, they also offer Sage Business Cloud which is accounting software for startups, micro, and small businesses looking to manage their finances and control cash flow.


Sage UBS has different pricing for each of their module.

  • UBS Accounting is starting from Standalone (1 User) RM1650.
  • UBS Inventory Stock Control is starting from Standalone (1 User) RM1850.
  • UBS Payroll is starting from (15 Employees) RM500.
  • UBS Building Service Maintenance (BSM) Software is starting from Standalone (1 User)
  • UBS Point of Sale Plus (POS Plus) is starting from Standalone (1 User)

These prices were not taken from the official Sage website and might not be true but they have been provided by an authorized Sage UBS software dealer in KL. Here is the source of Malaysia pricing. For accurate pricing please contact UBS or any of their vendors.


Savvy SMB Leader’s Buyers Guide

SAP Business One

What is SAP Business One

SAP Business One is a business management solution designed for small and medium-sized companies to manage their financial management, purchasing, sales, distribution, customer service management (CRM), inventory management, production, project management, and field service to help your business run better. This single application eliminates the need for a separate point of the solution and the complicated integration of several modules.

SAP Business One Dashboard best erp systems in malaysia

It streamlines key processes, helps you gain deeper visibility into your business, provides impactful insights into your business, and provides real-time information.


SAP Business One comes with 6 modules to help you manage different aspects of your business. Gain greater control over your company with SAP Business One, a business management software designed to grow with you. 

Here are the key modules:

  • Financial Management
  • Sales & Customer management
  • Inventory & Production Functionality
  • Purchasing
  • Business Intelligence
sap business sales analysis bi feature


SAP Business One solution is one of the leading solutions for companies that are searching for flexibility and functionality across all aspects of their business. They provide great customization to your solution to fit your needs.

It helps you to automate your end-to-end processes and increase your business productivity and do more with less.

It provides accurate real-time reporting and analytics so you can make smarter and more impactful decisions faster.

Another greater benefit for SMB in Malaysia is that SAP Business One offers complete operational visibility and control and helps steer business faster.

SAP Business One gives you access to enhanced visibility and better decision-making at a small business’s cost.

And lastly SAP Business One offers mobile access to your data so you can access critical data anytime, anywhere.


SAP Business One comes with an on-premises and cloud version as well as with mobile app to manage your business on the way.

SAP Business One can be also deployed on Microsoft leading Cloud infrastructure Microsoft Azure.


SAP doesn’t disclose pricing information. Prospective customers should contact SAP partners for details. However, Some third-party implementation consultants have estimated the cost of SAP Business One at $3,213 for professional users and $1,666 for limited users.

According to multiple sources, subscription licenses will typically run $94 per professional user, per month and $54 per limited user, per month.

A starter package for startup businesses also exists. According to third-party outlets, it’s $39 per user, per month for this package, which also requires a one-time fee of $1,357. (Source)


What is NetSuite

NetSuite is Enterprise Resource Planning (ERP) Software as a Service (SaaS) or Cloud ERP platform that enables companies to manage all key business processes in a single system such as manage inventory, track their financials, host e-commerce stores, and maintain customer relationship management (CRM) systems. This flexible platform can be applied to a range of business applications.

netsuite erp system malaysia


This single solution comes with many capabilities capable of running business operations efficiently.

NetSuite capabilities include:

  • Financial Management
  • Warehousing and Manufacturing
  • Order Management
  • Analytics and reporting
  • CRM


netsuite crm capabilities best erp software in malaysia

NetSuite systems have been built with flexibility in mind. It helps scale-up, spin-off, adopt new business models, NetSuite’s flexibility lets you do it all, quickly and easily. With every NetSuite upgrade, your configurations and customization migrate seamlessly.

It provides native business intelligence with real-time analytics in the NetSuite user interface. This helps users quickly adapt and know what they should be doing and how they’re helping the business, with vital business data displayed from right within the system.

They provide rich features that fit across different industries as well as company sizes such as Manufacturing, Software, Wholesale Distribution, Professional Services, Nonprofits, and Retail/E-commerce companies


NetSuite is only available in the Cloud version.


NetSuite pricing starts at $499.00 per month. They do not have a free version. NetSuite does not offer a free trial. Pricing details provided by the vendor.

Acumatica General Business Edition

What is Acumatica

Acumatica was primarily designed as a Software-as-a-Service (SaaS) application or also know as a Cloud ERP system. Acumatica software is accounting software for large companies that do business in multiple countries, have from 50-1,000+ employees, and make large-scale purchases on a regular basis to help improve efficiency and better financial visibility. The general addition is for any business that requires standard features.



Acumatica General Business Module comes with:

  • Financial Management
  • CRM
  • Project Accounting
  • Reporting, Dashboards & BI



One of the most recognized benefits of Acumatica ERP software is its friendly pricing. Unlike classic Cloud ERP pricing, you are not paying for the number of users, as the pricing structure is based on resources rather than per-seat numbers.

Acumatica ERP system helps your business work more efficiently by streamlining your operation with a comprehensive accounting solution suitable for managing multiple companies, currencies, and branches.

And lastly moving from basic Accounting to Acumatica ERP software. Their user-friendly, intuitive, and flexible interface allows their users to quickly adapt to the new system and limit the adoption time to a minimum.


Acumatica ERP is Cloud ERP-based software, however, on-premises and hybrid solutions are available.


Epicor doesn’t disclose pricing information. Prospective customers should contact Epicor for details.

Final Words

Each ERP systems offer slightly different features, benefits, and pricing. However, what is most important for your company is to make sure your selected ERP software fits your needs.

It is not always about the features, integration, or customization, but the requirements you have.

And we know that selecting the right ERP system is not easy, so you can read our two guides:

We hope this helps you and you find the right ERP system that improves your business efficiencies, productivity, reduces costs and human errors.

Remember that ERP system is an investment in the future and you should consider every aspect that matters to your business.


Savvy SMB Leader’s Buyers Guide

Digital is the new norm, and companies must take advantage of all the tools available to deliver the best customer experiences, become more agile and efficient and stay competitive.

Just being “online,” however, is no longer a competitive advantage—businesses must now plan the seamless integration of data across every part of their organization to obtain a complete picture of their customers. Keep these technological and digital trends in mind when creating, optimizing, or expanding your digital transformation strategy.

Centralizing your data across departments such as finance, project management, sales and customer service, operations and others is essential to have the complete picture of your business and make the right inform decision.

4 Disruptive Business Trends Sparked by Digital Transformation

Disruption was the name of the game in 2020 and businesses in Malaysia despite cutting budgets have rarely valued information technology more.

From remote working and collaboration to enable employees to work from anywhere at anytime technologies like cloud computing and remote collaboration tools have played a significant role in mitigating the damage caused by a global pandemic.

Now, businesses in Malaysia are much better equipped to work from home, office, or anywhere else, but that is only the beginning as the new normal is going to stay.

So as we are rolling through 2021, here are 4 disruptive business trends sparked by digital transformation:

1. The threat of Disruption and Disintermediation

Companies face threats from both traditional competitors in their own field, and more significantly, from the non-traditional competition. These competitors can be social media sites or large online retailers who enter their business and disrupt the way products and services are sold.

Given the accelerating pace of change, companies need to transform themselves for a world where they are no longer protected by entry barriers, competition comes from all directions, and digitalization will become the major agent of change.

We believe that companies will need to embrace innovation and encourage new ideas. They also need to respond with agility and take advantage of regulatory changes.

2. Changing Customer Expectations

Nowadays, everyone wants a simple, personalized, and seamless buying experience. In this new “switching economy”, customer loyalty is at an all-time low, and switching from one brand to another is easier than ever thanks to always-on availability and eCommerce.

According to SuperOffice, customer experience has fast become a top priority for businesses and 2021 will be no different and it can be challenging providing a consistent experience across all channels. A gold standard here is IKEA.

If you visit any IKEA store around the world, you will get the same experience. IKEA invests heavily in customer experience.  Last year alone, they’ve opened more stores, invested in its home delivery network, and launched a brand new app – all to the benefit of their customer.

3. Complex Regulatory Environments

Compliance is a critical issue in every industry, but some, like insurance, are subject to new rules year after year, and carriers are forced to comply with increasingly stringent regulatory requirements.

Meeting compliance obligations in a dynamic regulatory environment is complex. If you ask security, compliance, and IT professionals what keeps them up at night, the most common response is simple: data. It’s just one word, but it carries so much weight for organizations these days.

The amount of data being created, shared, and stored today has grown exponentially. Adding to that, the requirements to keep it all secure, private, and compliant are more complex than ever before.

From managing hybrid environments to keeping up with regulations, it’s vitally important you trust the partner that handles your data.

4. Increasingly Frequent Customer Claims

Thanks to the ubiquity of personal devices and the deep integration of social media channels, customers can now voice their concerns, claims, and demands at any moment to thousands of other users. Negative reviews can appear at any moment and have a long-lasting impact on a company’s reputation.

5 intelligent business trends driven by technological integration:

After the post-Covid world, we should anticipate that the traditional way of doing business will no longer exist and many business processes and customer interaction will be digitalized.

Many things are going to change, business models will need to be adapted and a lot of those changes will come the way how businesses will be using technologies to become more productive, efficient, save costs and do more with less.

Therefore let us share with you our five top intelligent business trends driven by technological integration:

1. Cloud Technologies

Even reluctant institutions now acknowledge that the cloud is a business requirement for scalability and delivering desirable customer experiences and that having a holistic, data-driven understanding of customers is a prerequisite for creating these exceptional experiences.

The volume, variety, and velocity of customer data, and the analysis needed to derive meaningful insights, demands cloud speed and power, as well as advanced analytics capabilities.

Simply said, cloud technologies are a big shift for companies to manage their data cost-effectively and at the speed of growing business, regardless of the number of resources.

This enables organizations to scale locally and globally while also increasing their productivity as cloud technologies remove the need of managing the systems yourself.

And of course, the security and reliability of cloud technologies make the protection, disaster recovery, and business continuity easier and less expensive because data can be mirrored at multiple redundant sites on the cloud provider’s network.

2. Data and Advanced Analytics

Thanks to artificial intelligence, data, and advanced analytics capabilities have evolved tremendously—to a point where organizations can now provide better customer experience at a fraction of the cost via machine learning of customer spending habits and the increased desire for suggested, tailored offers.

Nowadays, the expectation of traditional BI systems is extending into a new area, analysis-oriented business intelligence. Organizations want to get a 360-degree view of their customers in a timely manner, identify the root causes of success or failure in business operations, and control as much future uncertainty as possible.

3. AI, Voice, Biometrics, and RPA

Voice and biometric technology are already impacting numerous industries, such as banking. In fact, several financial institutions are constantly trialing different solutions to improve customer experiences as well as reduce risk and fraud.

Apart from delivering frictionless customer experiences, chatbots enable immediate customer interactions with organizations, regardless of time or place.

4. APIs

Open APIs enable third parties to build services on top of other companies’ data and infrastructure. In an ever-connected world, open APIs allow for connected customer experiences with faster products and services at lower cost and risk.

Greater accessibility to data and services, and new market entrants, will make it essential for businesses to consider new approaches to staying competitive.

5. Blockchain

According to Gartner, the business value added by blockchain will grow to slightly over $176 billion by 2025, then surge to exceed $3.1 trillion by 2030. Blockchain technology is not just about security—it’s also about the customer experience.

For example, blockchain enables financial institutions to offer their customers assurance that transactions are secure and encrypted. Not only does this help solidify the bank-customer relationship, but it also helps strengthen financial security on a macro scale.


9 Trends to Keep in Mind When Creating A Digital Strategy 1

In this article, we will look at how to evaluate ERP vendors in Malaysia in a step-by-step process to ensure you are shortlisting only the relevant vendors that can accommodate your needs and fit your budget.

ERP applications are becoming vital for running efficient modern operations in the digital economy. We are seeing an incensement in demand for ERP applications in the Malaysian market.

Small and medium-sized businesses are moving from basic and on-premises solutions to cloud technologies to increase the agility and profitability of their businesses. Larger organizations have seen the importance of modernizing their legacy ERP and other business applications as well.

All this sudden move is due to the need for digitalization, automation, and modernization of their operations. This movement along with the COVID-19 made ERP systems essential tools for businesses around the world including Malaysia and Singapore.

However, because these systems can be complicated and organizations often require industry customization and their own customization based on their needs, it brings challenges to evaluate the potential ERP vendors on the market in Malaysia.

ERP vendors like Microsoft Dynamics 365, SAP, and Oracle are the leaders in ERP technologies, however there are also local ERP vendors as well. And All these options can make it hard for you to evaluate the right ERP vendor for your organization.

Therefore, here is a step-by-step framework to help you evaluate ERP vendors and their solutions faster and more accurately, so you can make the right decision.

Want to evaluate ERP systems for your SMB businesses? Read our guide: How to Evaluate ERP System for Your Small and Medium Business: Step-by-step Guide for Malaysia

Note: We have created excel evaluation forms for the ERP system and their vendors which we will use throughout the article. We recommend you download the spreadsheet for your own purposes and you follow along with the article.

Why Evaluate Your ERP Vendor?

We often see with organizations that they forget to look at the ERP vendors as they are looking only at the ERP system itself. Of course, due to this, they are missing vital information that plays an important role during the evaluating and purchasing process.

Choosing the wrong ERP vendor can lead to unsuccessful ERP system implementation which according to Finance Online research, half of ERP implementations fail at first try. Also, it can bring limitations such as the ERP software or the vendor cannot support your growing business, customize your solution based on your requirements or does not comply with industry and government standards.

Understanding ERP vendors bring you more clarity about the product itself and how it will fit your business requirements.

Also, it is important to know if the relevant partner can support you even after the implementation, whether they provide a support package and have a knowledge library for their users to quickly find a solution.

For example, Microsoft Dynamics 365 provides on of the largest resource library to support their customers with any of their challenges. They provide hundreds of videos, articles, community access, and other resources to help their customers adapt Dynamics 365 ERP and CRM applications as soon as possible and maximize ROI from the ERP investment.

Thoroughly researching vendors and their solutions will help you to save you from headaches in the future, whenever you will need their support regarding any matter. In the end, ERP systems are an investment for the long run, and you need to make sure that the ERP vendor can support you.

But without further due, let’s look at the step-by-step process on how to select the right ERP vendor.

Step #1: Research the Vendor (7 Key Factors You Need to Know)

The first step of choosing the right ERP vendor based on your needs and requirements is to research current vendors in the Malaysian marketplace.

This can be confusing especially if you are new to the ERP systems and how they are being sold in Malaysia. The reason why is because the top ERP vendors in Malaysia like Microsoft and others are selling their business applications via an ecosystem of partners located in the country.

For example:

If you selected the Microsoft ERP applications as one of the potential solutions to be implemented for your business and inquire about a demo from Microsoft Dynamics 365 website, you most probably will be recommended to connect with one of Microsoft Partners in Malaysia.

The reason for this is because the ERP implementation process is complicated and requires customization, connecting with your third-party tools, and more steps to successfully implement your selected ERP system for your company.

This means you not only must research the ERP vendors themselves but also you must find the right partner that can implement your ERP system successfully and support you even after the implementation with training and support plans.

Before we move to step #1 for researching the vendor, we also recommend you download our ERP Vendor Evaluation form, where you can easily track and evaluate potential ERP vendors and their partners for your organization.

Answering questions when you evaluate your vendor as a partner. How do their services align with your requirements?

When you weigh the different available ERP systems, it is important to find a reputable vendor who is willing to support your adoption through training and education.

Can they quickly assimilate with your operations and articulate how their service will help support your goals?

ERP vendor evaluation form how to evaluate erp system malaysia

Download the Excel Spreadsheet

All these and more you need to ask yourself when you are evaluating ERP vendors in Malaysia.

Agile Dynamics Solutions is the leading Microsoft Gold Partner with the largest customer base in Malaysia. We have implemented 1,000s of projects and have developed a unique implementation methodology with a 100% success rate. If you are searching for a new or upgrade legacy ERP system for your business, request a free Dynamics 365 demo from us.

1. How Long in Business

When you are researching potential vendors, you want to know how long they have been in business. This applies to both vendors and their partners that are reselling and implementing the ERP vendor solutions. Experienced ERP vendors and their partners with years of experience behind their belt is a first great sign that their ERP solutions and services have been already tested and they probably know what they are doing.

So even though, implementing ERP systems can be messy and chaotic, having an experienced ERP vendor can make the whole process less chaotic and messy.

Long years of experience is an important first sign and can be reassuring to a certain level that the ERP vendor will understand your needs and requirements. However, it is not everything.

2. Market Reputation

The second important aspect when you are researching potential ERP vendors is their market reputation. A good market reputation instils a perceived value in people about the solutions, which helps you to understand how customers, non-customers, and experts perceived the ERP solution.

For many experts, business reputation could be the single most important aspect of why customers are doing business with you. If customers cannot trust the vendor to deliver on their promises, then they will never buy from them.

Of course, research the market reputation is often very hard, as you cannot always see all their customers and what they are saying, but having general knowledge about the brand reputation, their solutions, and their partners will help you to make the final decision.

In our form, we have come up with 3 different market reputation:

  • Established and Trusted: Brand that has been on the market for a long time with a proven track record of customers and the solution roadmap.
  • Known, but inconsistent performance: Brand that has been in the marketing for some time, but solution not stable or not tested enough.
  • Not Well Known/Never Heard of This Vendor: Brand with a few customers and small exposure to the market with hard to find any track of record about the company.
market reputation of erp vendor second step

Download the Excel Spreadsheet

This will simplify your process of understanding the market reputation and how the ERP solution is perceived by the Malaysian Market.

3. Customer Support/Track Record

The next aspect of evaluating your ERP vendor is the customer support and track record.

Understanding how potential ERP vendor will support you after implementing drastically improve the adoption success of the ERP system.

Changing to a new system disrupt your operations and change management will be required from your company to help employees quickly learn the new system. Ultimately, the system is as good as your employees can use it.

Within the form we have created, you can see 5 different columns that reflect how a potential ERP vendor can support your business once you have implemented their system.

customer support track recorrd how to choose erp vendor

Download the Excel Spreadsheet

4. Pricing

The fourth step in the research of potential ERP vendors for your organization is to look at the pricing model of the ERP system.

Modern cloud ERP systems come with flexible pricing that allows organizations to subscribe to only modules they need and the number of users that they require.

This helps organizations to save costs while allowing them to scale up or down as needed. This gives a company the needed agility to quickly adapt to market changes.

pricing of ERP system research of ERP vendor

Download the Excel Spreadsheet

Therefore, the next important aspect when choosing ERP vendors is to determine the pricing model of the ERP software which will help you to find the most cost-effective ERP solution for your organization.

5. When was the Solution first offer?

Another important aspect of choosing your ERP vendor is to know when the solution was first offered and how long it is on the market.

This information will give you a clear picture of whether the ERP system is new or already established in the market. Typically, older ERP systems have been already proven by many companies.

Long-standing ERP systems often come with a team with a ton of experience within the industry and the systems are usually very stable with proven implementation methodology for each industry to ensure the system delivers the best practices and efficiency for your business.

Also, the longer the history of the ERP vendor and their partners is the more stable the product is. The same applies to the service provider partner that offers to implement these systems.

Searching for more established ERP vendors and partners brings certain comforts for the implementation project and the system itself.

6. How Stable is the Vendor?

The next key part of ERP vendor research is to understand how stable the ERP vendor on the market is. I have already a little bit mention this in the previous part but let us describe it more.

Often ERP systems are long-term investments due to their high cost. It used to be, businesses implemented the on-premises ERP system and have been using the same system for the next ten to twenty years with minor upgrades.

Nowadays with cloud technology, the ERP systems can be even longer an investment for businesses as it works on SaaS (Software as a Service) pricing model, where businesses pay monthly or yearly subscription fee.

Cloud ERP software often lowers the initial cost of implementing an ERP system making it more affordable for even smaller size businesses. Also, Cloud ERP systems come with continual upgrades ensuring that the business runs on the latest version that comes with the latest technologies.

Like this, businesses can focus on optimizing their ERP system and adding extra customization without worrying that in the next 10 years or so, they will have to implement a new system and redo everything.

However, this makes it even more important to find a stable ERP vendor with a promising long future as your business might be using the vendor’s ERP system for the next few decades or even longer.

7. Competitive differentiators

The last part of researching ERP vendors and their partners is their competitive differentiators.

At first, all ERP systems might sound the same to you with the same features and capabilities, but nothing could be further from the truth.

Each ERP vendor offers a different set of tools, customizations, and other aspects of the ERP system that might fit your business needs. Therefore, the very important aspect of researching ERP vendor and their partners is to find out the competitive differentiators.

Step #2: Interview the Vendor: What Questions to Ask of ERP Vendors?

Once you have all the information you need about the potential ERP vendors, the next step when evaluating ERP vendors in Malaysia is to interview them.

This can be done via a call like Microsoft Teams, personal meeting or simply sending the list of questions on the email and let them answer it.

Of course, the questions you want to ask depends on your needs and the challenges that you are facing and want to solve. However, there are some standard questions that we recommend asking when you are evaluating ERP vendors.

We have prepared a list of common and recommended questions that you can see here in this picture.

evaluate ERP vendor questions to erp vendor examples

Download the Excel Spreadsheet

Note: Also, you can download our full excel sheet on how to evaluate the ERP system and its vendors. Download it here. Also, visit our guide on How to Evaluate ERP System for Your Malaysian Business.

This list of questions will help you to get important information to further qualify the options you have when you are selecting ERP vendor and their systems.

Of course, it’s not mandatory to ask all the questions, but only those that are important to you and you will need the answer to make the decision.

Step #3: Evaluate the ERP Vendors

By now you should already have a clear picture of the potential ERP vendors and their solutions. At this stage, you will understand solutions that are available on the market and which ones are closes to solve your business needs and challenges.

Now, it is time to actually evaluate your selected ERP vendors by comparing them against each other. We have created a form that should help you with just that!

Here you can see our ERP vendor’s summary evaluation form.

evaluation erp vendor summary form to select right erp vendor in malaysia

Download the Excel Spreadsheet

Rate each ERP vendor (1-5, 1 is bad, 5 is ideal) based on how they meet your needs in the columns below.

This will give you a clear picture of how each ERP vendor compares to each other, where are their strengths and weaknesses and how they fit based on your requirements.

Step #4: Shortlist & Try Their Solutions

And the final step is to shortlist those ERP vendors and request a demo from their site so you exactly see how it will solve your business unique challenges and support your business growth.

Live demos are an essential part of any decision. Ask sales representatives for a personalized demo to see how their service will work for your business.

However, this guide is not about How to evaluate ERP system, which you can read here to learn more about it.

But check out our Excel spreadsheet with the forms that are included within this guide.

solution evaluation form

Download the Excel Spreadsheet

Our excel spreadsheet will help and guide you to track your ERP system and ERP vendor evaluation process from the beginning to the end, so make sure to check it out.

Final Advice

Our last advice is to make sure you maintain healthy communication with your ERP vendors, as they can help you and suggest to you what application will meet your requirements and needs.

ERP systems can be complicated especially if you are not a technical guy and ERP experts can help you to better understand those systems.

Luckily, you don’t have to visit their sites as today’s communication can be done via channels like Microsoft Teams for your convenience.

So, ask your ERP vendor representatives any question you have and make sure you understand everything before you make the decision. Ask as many questions as you need.

We understand that ERP systems are complicated, and we welcome our customers and prospects to ask as many questions they need to completely understand.

We also provide free personalized demos online or on-site depending on your needs. Contact us for more information.

Agile Dynamics Solutions is the leading Microsoft ERP and CRM partner in Malaysia with 30 years of experience and providing services for Microsoft Dynamics 365, Power Platforms, and Microsoft Azure. Contact us and request our customer examples. We have the largest customer base in Malaysia across industries.

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For some businesses, standardization can seem to be limiting their operational procedures but nothing could be further from true.

Having standardized procedures and guidelines helps improve business efficiencies, productivity, reduce errors and thus save cost and much more. But even having a set of guidelines is not enough in the modern digital economy.

That is why often to go even further businesses implement some of the systems such as enterprise resource planning system (ERP) or business processes management system.

So moving from paper-based guidelines and flowcharts to more modern and efficient ways of completing business tasks by using these tools to create workflows and automation to standardize business procedures.

What is Standardization?

Standardization is a process of developing and implementing technical standards to guide the process of creation of a good and service based on the consensus of different parties that include firms, users, interest groups, standards organizations, and governments. This helps to ensure that all processes associated with the creation of a good or service are performed within the set of standards set by relevant parties.

Therefore, standardization of business processes can help organizations to help maximize business and operational efficiencies, reduce human errors, follow safety procedures, improve customer service, and more.

Implementing an ERP system for standardization is often seen in manufacturing industries to ensure their goods are up to their standards, but increasingly we can see ERP software has been implemented across industries such as professional services, hospitality, distribution, etc. to standardize their operations.

The importance of standardized business tasks is to ensure delivering high-quality customer service, up to standard products and services, maximize business effectiveness, and saving costs.

This means systems such as BMP (Business Process Management) and ERP (Enterprise Resource Planning) are more important for businesses as this helps standardize and automate their operation.

Nowadays, modern ERP systems not only help collect, store and analyze data across departments and third-party tools, but they come with BPM options that help you align your business processes with industry-standard processes. 

Why do You Need Standardization?

The importance of standardization can be seen around the world more and more. Companies and customers expect to deliver consistency whether it is across local branches or the entire world.

Standardization helps you to ensure that every single of your branches, factories, and other business localities follow the same step of guidelines to deliver the exact same product and service to their customers.

According to Forrester’s studies, consistency is very important in customer experience and how you deliver your products and services. If the same products and services receive mixed feedbacks, often it is due to not standardized business procedures causing inconsistencies in your products or service, thus, harming your brand.

Standardization not only improve customer service but:

  • Ensure procedures comprehension
  • Guarantee product quality
  • Facilitate process improvements

Additionally, is important to know that these problems often occur when your business is growing and you need to improve and standardize your manufacturing processes or depending on your industry.

From our experience, typically companies requesting for all-in-one business management solutions to cater to their needs and business challenges. This solution not only helps to standardize their business procedures but also centralize their operation, enabling a 360-degree view of their business, improve collaboration and reduce costs by reducing the number of different systems used by departments.

What Processes ERP System Helps Standardize?

There are many ways how you can standardize your business operation from the way how you collect and store data, how your employees perform certain tasks to more complex business processes to help you make your business more efficient.

The most common standardized business tasks are the one that is handled manually. This is important as procedure manuals aim to standardize jobs so that employees attain the desired quality.

So, any manual tasks done by your employees should have a set of guidelines, rules, and training. But in the world of digitalization ultimately your business should think about how to standardize operational tasks by automating them.

At first, businesses should focus on automating repetitive manual processes by using some of the technologies like workflows, AI, and machine learning, and as you progress you should automate more and more of your business tasks.

And that is when ERP systems are very important as they can provide companies with so-needed technologies that allow your organization to automate industry-specific tasks at first. Later your company can customize and automate even more of your tasks.

This will lead to a great improvement of your business efficiency, productivity and reducing human errors. That is why ERP systems are essential for modern companies to again flexibility and adaptability that allows you to standardize your and industry business processes.

Who Uses ERP System to Standardize Business Processes?

There are countless examples of industries and businesses that can use standardization of business processes. We could say that every business that employee manual labor could benefit from implementing an ERP system to standardize business processes.

Despite the other benefits of ERP system such as centralization of your business, increase collaboration, and reduce costs enterprise resource system planning software can help almost any company to standardize their operations.

The most common example of standardized operations in manufacturing and distribution industries. But as I said, other industries can and already benefit from using standardized systems to gain above mention benefits.

But let’s give a couple of examples for some industries and how they are using ERP systems for standardization to improve their business processes.

The first example is the most used and common and that is manufacturing. Manufacturing companies can greatly benefit from using enterprise resource planning software to standardize their day-to-day operation.

From reports, workflows, document processing, inventory management, purchasing, and supply chain to a wide range of business processes. The tasks that take the most amount of your time or where human errors commonly occur are the ones that being standardized and automated as a first.

Another example could be customer service, where is vital to ensure you are providing the same level of customer experience across different channels and your agents. There is nothing more frustrating than repeat yourself to agents or receive a different level of treatment every time you contact the same company.

This is when CRM systems play a vital role, but as total experience is becoming more important, CRM systems are not enough anymore. A recent Gartner report found that 75% of CRM software is built to serve specific departments rather than the business as a whole, meaning that data can become siloed and inconsistent across departments.

Your customers can communicate across multiple channels with different departments making it even more important to centralize and standardize your operation processes across all departments.


Standardizing your business procedures with flowcharts and a set of guidelines is the first and important step, but as technologies are getting better it is important to implement some of the systems to standardize your business tasks by creating automation and workflows.

This ensures your business is maximizing its efficiencies, reduce errors and save costs and bring more revenue for your company. Enterprise resource planning software helps you centralize your operation and standardize your business tasks.

Whether you have one factory, branch, or office or many across regions and countries, these systems allow you to connect them and implement the best set of practices across all of them.

This helps especially when your business is growing and you adding more locations to your business. Thanks to these systems you can make sure, that your new location is up and running with your unique best practices followed and implemented since the beginning.

We are the leading Microsoft ERP & CRM partner in Malaysia and Singapore and if you want to see how exactly we can help you standardize your operation, then request your free personalized demo.

ERP systems are becoming vital for modern organizations to function well and stay competitive in the new normal.

For many companies, growth is the very measure of success. At the same time, it creates challenges of its own. Processes break down. A flood of new data obscures valuable insights. Technology bottlenecks slow the realization of business opportunities.

Traditional, on-premises enterprise resource planning (ERP) solutions can make these problems worse. As a business owner, executive, or c-levels, you may be tempted just to shore up existing systems.

Forward-thinking business owners, however, use growth as an opportunity to re-evaluate their company’s approach to ERP systems. With a modern, cloud-based solution, they gain the agility and scalability they need to grow at the speed of opportunity.

This is especially important because the CFO’s role continues to evolve from one of support to more strategic responsibilities. By increasing automation of traditional accounting and financial tasks, you can be free to focus on the future – things like identifying opportunities, ensuring ROI, and optimizing the value chain.

additional improvements realized from ERP system implemention and its benefits


In this article, we’ll look at some of the benefits of modern ERP systems that enable the digital transformation of every corner of your business.

Download Now: Download The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central (ERP System for SMBs in Malaysia)

1. Strong ROI

Investing in technologies always comes with whether it proves to be useful and mainly if it brings positive ROI for the company. The decision to implement an ERP system for your organization comes usually with a big price tag as well.

Leaders are considering replacing their on-premises enterprise resource planning (ERP) suites with the new breed of cloud-based core business applications, which Forrester calls digital operations platforms (DOPs). Leaders believe a DOP will enable them to increase business agility, improve the employee experience (EX), and deliver superior business operations.

Forrester’s analysis of five current Microsoft customers found that Dynamics 365 Business Central the ERP system for small and medium Size businesses enabled these organizations to bolster operational efficiency, avoid costs, and comfortably scale their deployments with growth while benefitting from the flexibility inherent in the cloud.

An analysis based on a $15-million, a 250-employee composite organization modeled after the five interviewees demonstrates benefits of $466K over three years versus costs of $178K, adding up to a net present value (NPV) of $288K and an ROI of 162%.

ERP system benefits roi microsoft dynamics 365 business central ROI
erp system benefits roi microsoft dynamics 365 operations productivity increase 10 percent

Download The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central

2. Increase business Efficiencies

ERP system is empowering manufacturers, distributors, governments, healthcare, and other industries to join the revolution, to better manage operations, build innovative products and reach new levels of growth and productivity.

As a chief operating officer, you have got a lot on your plate.

Making day-to-day decisions, setting team policies, aligning operational activity with long term objectives, maintaining excellence.

Not to mention promoting growth and profits. To meet these challenges, you need a central source of intelligence. You need instant knowledge of your workforce and supply chain.

You need the flexibility to collaborate anywhere on any device. You need the insights to drive change rather than react to it.

Modern ERP systems Amplify productivity and efficiency with customizable role-based workspaces. Your team gets overviews of relevant processes with both transactional and analytical data through visuals, tiles, KPIs, and quick links to reports and pages.

You can get employees behind strategic goals and better equip them to respond to organizational and customer demands.

The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central

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The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central

3. Improve Collaboration

ERP System connects your cross-functional teams within a single application, helping them work together more effectively and streamlining everyday tasks like time entry and expense management to drive project success.

Better connected, highly productive teams are the fabric of operational excellence. ERP system can integrate with collaboration tools to give your remote teams a secure hub to collaborate on projects efficiently from anywhere, anytime.

With calls, meetings, documents, apps, and more centralized collaboration tools and ERP system, it improves the quality of all teamwork and accelerates the cross-team workflows that keep your projects on time and budget.

According to TEC research, one of the top benefits of implementing an ERP system is increased collaboration

top 3 ERP system gained benefits

4. Single Source of Truth

Single Source of truth allows you to connect multiple sources of data and quickly analyze them.

ERP systems can integrate with other third-party tools and brings all the data together where it is stored securely can be analyzed to create actionable insights.

A unified data source is important for organizations to have a view of the entire business which allows you to predict future trends or avoid challenges. This reduces the potential risk organizations may face in the future. Such as short in-stock supply or excessive stock which can cost you money.

ERP Systems also reduce human errors as you do not need to manually insert data which not only consume a lot of time but is prone to data errors or duplicate causing all kind of troubles.

If you do not have a current, single source of truth data management system, problems could ensue. A lack of data integrity could negatively impact your business no matter what industry you are in.

Successful businesses use data from one authorized source. ERP makes corporate data easily accessed and synthesized, and managers may be concentrated on pro-active decision making.

5. Improved and Speed up Reporting

As business is growing the amount of data your businesses are generating is increasing with it. Once easy to handle with a small accounting solution and Excel spreadsheet now is becoming hard to handle and produce a report.

With an enterprise resource planning system, you can handle the increasing amount of data your system is generating. ERP system helps you to effectively store and share information and with the latest AI technologies, it also helps you to analyze data and create insights.

Therefore, ERP systems improve data accuracy, remove duplicated data and automate repetitive tasks to eliminate human errors. It provides access to many meaningful and comprehensive reports that give companies the transparency needed to make essential business decisions.

With real-time visibility into data across departments such as accounting, sales, marketing, supply chain, and more, you can quickly pull up data and create reports and make the right decision.

6. Improve Sales and Customer Service

According to the latest Walker Study, at the end of 2020, customer experience will overtake price and product as the key brand differentiator.

customer experiences improved by ERP system benefits


When a company wants to improve customer service and increase sales the first solution that pops is a customer relationship management system, but a few know that ERP systems help with delivering great customer service and increase sales.

While CRM system is mostly focused on customer data, ERP system helps to streamline the backend business processes.

An ERP system helps companies: deliver goods to customers faster, improve productivity, and implement inventory control. A modern system also fosters better customer communication through reliable lead, opportunity, and quote tracking.

Also, the modern ERP system helps with order fulfillment by connecting sales order management to fulfillment management. 

Of course, we could carry on with the ERP system benefits of how it helps with customer service and sales. But we believe it might be better to see it on your own. Therefore, request a personalized demo, and our specialist will show you exactly how your business can benefit even more.

7. Increase Agility and Flexibility of a Business

ERP systems are designed to improve business core processes and building process agility. With ERP systems you can deliver real-time business intelligence and quickly discover your company’s internal and external strengths and weaknesses.

With strong data analytics and information, your businesses can quickly react and improve business processes. This can help you to find underperforming processes and improve them.

Modern ERP systems also leverage mobile technologies that help you to get and update information and launch appropriate actions across the entire value chain. 84% of growing businesses feel that mobile technology has positively affected their company’s productivity. Therefore, Cloud with Mobile access is essential to run a business.

agility and flexibility of erp system benefits

Having agile and flexible business allows you to react to business changes quickly and cost-effectively and enterprise resource planning solutions are the foundation for businesses to be more agile and flexible.

8.     Better and Faster Decision Making

erp system benefits analytics and data

Another big benefit of ERP system and a great advantage over competitors is the way how ERP system handle your company data and create actionable insights.

ERP systems are not only helping organizations to centralize operations by connecting information from different departments and third-party tools, but modern ERP systems help organizations to improve data management.

ERP systems support smarter and faster decision making when analyzing business data, implementing new or improving existing business processes, and ultimately providing valuable insight into how the business is performing in real-time.

And by using technologies like artificial intelligence, you can quickly transform data into insights and create reports that help your company make the right decision faster.

9. Ease to Scale Business

Scalability is nothing but growth in one way or the other. Whenever a business is growing in terms of the number of employees, the number of branches, the number of factories, or in any other way, they also need to scale up their existing technology.

This is when ERP systems bring another great benefit to those who have implemented. Modern ERP systems can provide a number of plugs and play applications to quickly customize your solution for your needs.

Not only that but modern ERP solutions are mostly modular-based applications which means you can easily and quickly extend your ERP solution with a new modular application. For example, if your business is using the Finance module, then you can easily extend it with other modules for supply chain, human resources, or project management.

All these solutions are built to be seamlessly integrated and share data across departments to increase your productivity and efficiencies.

Another way how your ERP system can help scale is by quickly adding new users to the system as needed. This allows you to onboard new employees faster and makes them productive from the beginning.

10. Reduce and Save Costs

The next ERP system benefit is it helps to reduce and save costs. one study finds that on average an ERP can reduce overall operational costs by 23% and administrative costs by 22%. That’s a significant saving over time. And while operational savings may be a driving factor to explore ERP adoption, quality ERP programs can do more than just save money.

ERPs cut operational costs and improve efficiencies by centralizing business processes into a single system and remove silos and disparate systems. This means more work can be done while using less time and resources.

Another way how ERP software can help reduce and save costs is it helps you to streamline and optimize your inventory and supply chain management by using artificial intelligence to help you analyze demands and supply to reduce product shortages or over-supplied products that taking up space in the warehouse.

ERPs help you better analyze spending and purchases over time so you can more accurately determine your inventory needs, including tracking, waste analytics, damage assessments, and evaluations of products that are no longer essential to your current business needs.

Honestly, we have just scratched the surface of how a modern ERP system can help you to save and reduce costs, but for each business it is different. Therefore, if you want to learn more about how ERP can help you to save money, request more information and the expert of our team will help you.

The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central

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The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central

From reactive to proactive: what this mindset means for your accounting and operations.

As your company grows, basic accounting software can start to hamper your productivity—those familiar tools ultimately limit your ability to realize your potential. Ignoring change is a natural reaction. Change is uncomfortable and foreign.

Those oddities make us nervous, so we step back, pretend like nothing is happening, and react as needed. But, when we shift mindsets from reactive to proactive, we can capitalize on those changes and address growing needs in a way that creates a competitive advantage and builds toward future success.

So, in the article we will look how you can evaluate a new ERP system for your Malaysia or Singapore based company. Although, this article was written in mind of small and medium size businesses, even large enterprises can benefit going through this article and exercises within it.

Download our Excel spreadsheet with the forms that are included within this guide.

Preparing for Growth

From day one, your small business is constantly learning. Whether it is how to better compete in your market, what new tools and services can help support your organization, or which local utility providers will offer the best deal, every new challenge presents an opportunity to adapt your business model and better position yourself for the future.

But that does not mean learning is easy. Quite the opposite in fact—change and adaptation are uncomfortable necessities, but it is this growth that helps accommodate who you hope to be in the future.

As your business grows, you take on responsibilities and expectations that your previous operations simply were not designed to handle. At some point, the patterns, and resources you’ve always relied on just don’t quite work like they used to.

When that time comes, they are typically three ways to manage that growth:

  1. Ride it out: Some organizations hope to ride out those existing challenges with their current solution. If you identify with this, you may feel aimless, frustrated, or overwhelmed by this swell of new growth and hope that things will stabilize and resolve themselves.
  2. Hire more people: While this approach is great for easing the initial strain of growth, hiring new people means providing for those individuals as well—benefits, salaries, even workspace and may not be an efficient or cost-effective solution.
  3. Buy more tools: Here you may put together a mix and match set of services to keep your operation running. While each individual piece may work well independently, these solutions may struggle to work well together and require additional resources to manage, from backups, storage, data aggregation, management, and maintenance to training people to use those tools.

But what if there was a fourth option? What if you could take a step back and assess what you need from a holistic viewpoint?

  • Rethink your processes: Of these four options, rethinking your processes requires the most self-awareness. This means taking a step back and honestly assessing how your tools and operations work together.
    Do they help you grow or are they struggling to keep up? By replacing your basic accounting solution with cloud-based business management tools, your organization can adopt a comprehensive solution that adapts with you.

There is a powerful opportunity in learning how to move beyond your comfort limits and manage growth with confidence. That process works in four stages.

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Our goal today is to help you walk through these four stages and find the right accounting solution for your unique circumstances. Let us get started:

Step #1: Identify What is Your Needs

Finding your ideal accounting and financial management solution starts with you.

What is important to you?

What do you expect out of your accounting and financial software? By identifying what you want and, perhaps more importantly, what you need, you can better pinpoint a solution that meets your long-term goals.

What do you need from your ideal accounting solution?

Check the appropriate box. On a daily basis, I need my accounting software to:

Now, list some of the goals you have for your business moving forward.

Do you want to open an online store? Perhaps you are considering going public, acquiring a competitor, or just want to simplify your IT responsibilities. What do you hope to accomplish as an organization over the next five years?

After that, consider how your ideal accounting financial management solution would help you achieve those ambitions. For example, if you are aiming to land a new round of funding in the next few years, then your ideal solution might consolidate your financial data, and use that information to create accessible reports that show your previous success and future growth trends:

Fill in your own goals on the list to the right. We have added a few ideas to get you started:

Many small business leaders struggle with their own limitations.

Part of sustaining growth is being honest about what tasks you can handle, and which you would be better served passing off to someone else. Sometimes this can mean hiring an expert or a contractor, but it also means finding tools that can automate many of your daily tasks.

Now that we know what you want, let us look at how you can get there.

Learn some of the ways that digital transformation is changing the growth paradigm and Forward-thinking CFOs, however, use growth as an opportunity to re-evaluate their company’s approach to ERP. Download the Ebook Now

Step #2: Discover the tools to help you get there

When it comes to accounting solutions, the entrepreneurial encyclopedia Founder’s Guide breaks your options down into three main categories:

  1. Database accounting software
  2. Installed accounting software
  3. Cloud accounting software

A database accounting software solutions, like Oracle and Microsoft Dynamics 365 for Operations, Enterprise edition, have historically been the go-to accounting solutions for multi-million dollar corporations.

These immense systems are designed for banks and top-end enterprises with extremely complex accounting needs and require a significant financial investment to set up, manage, and maintain. Accounting software like QuickBooks works nicely for small businesses with simple accounting needs. It’s easy to use, but difficult to customize, distribute, and integrate.

Finally, cloud accounting and financial management software connects your financial needs to an online service provider and makes your data accessible to your team from nearly any location or device. Cloud accounting tools are certainly a change, but they can also open up a new world of efficiency, productivity, and security.

According to Deloitte research, SMBs that use an above average number of cloud services grow 26% faster, and are 21% more profitable (on average) than those that use no cloud tools.

When choosing your ideal accounting solution, this stage all about meeting those needs and goals that we discussed earlier. If we look solely as the size of your organization, there is a good chance that cloud accounting software is the most suitable solution for your needs.

With the rise of cloud computing and software as a service (SaaS) solutions, organizations of all sizes can benefit from mobile, secure, and scalable technology without making huge investments in on-premise servers.

Cloud tools equip small businesses with enterprise-grade resources to lighten the load of managed IT and simplify their day-to-day operations. Yet, many companies hesitate to transition from their own on-premise servers and solutions.

To help ease those potential concerns, here are then reasons to consider the cloud ERP system:

1. Keep your data safe

With cloud services, you get more than just storage; you get security. Not only do cloud solutions feature built-in redundancy to make sure your data’s backups have backups, you also leverage your cloud partner’s security investment—millions of dollars that someone else has paid to ensure your data stays safe

2. Connect your people, processes, and data

Get ahead of the competition with united, adaptable, and stable solutions that work together to connect your teams and streamline your operations.

3. Gain a complete picture of your business

By integrating your accounting data into a cloud solution, you can get real-time analytics and reporting to create an accurate and up-to-date picture of your organization’s habits and trends.

4. Improve cash flow

Cloud services typically operate on a monthly, per user license, so costs are predictable, and limited to your needs. Pay for what you need, and adapt as your business grows.

SaaS ERP system adoption statistics. According to TechAisle, 86% of small and mid-size businesses in the US have made a SaaS adoption.

5. Eliminate hardware

Migrating to the cloud presents the chance to unload on-site servers, free up hard drive space, and eliminate the need to monitor and maintain those tools. That means fewer IT expenses, less administrative oversight, and more space to grow.

6. Reduce IT concerns

By removing your server responsibilities, your IT team can focus on more value-added tasks like onboarding new employees and expanding your services.

7. Simplify mobility

Cloud access controls mean your team can securely work from home or in the field with the full capabilities of an on-site employee. With the cloud you can manage quotes, orders, and projects from nearly anywhere.

smb said technology is critical to ther company's future

8. Get started fast

Because cloud solutions are managed by your partner, there’s no hardware to set up or software to install—you can get started on day one.

9. Save time and money

Merge bookkeeping, inventory, sales management, and other tasks into a single solution that makes previously time-intensive responsibilities more efficient.

10. Scalability

For a growing business, the flexibility to pay for and use only what you need provides peace of mind that you’ll always have the right service at the right time.

cloud and mobile technologies helps increase productivity

Step #3: Find the solution that’s right for you

Evaluate your vendor as a partner. How do their services align to those goals you wrote down earlier?

When you weigh the different accounting solutions that are available, it’s important to find a reputable vendor who is willing to support your adoption through training and education.

Can they quickly assimilate with your operations and articulate how their service will help support your goals?

It can be tough to know exactly what to ask your sales representative as you explore potential accounting solutions. Here are a few places to start:

You cannot grow and keep your records on paper. You need to make one voice and have one place where you keep all that information.

Once you have assessed potential ERP systems and vetted potential changes, now it’s time to compare your options.

Rate each vendor (1-5, 1 is bad, 5 is ideal) based on how they meet your needs in the columns below.

Live demos are an essential part of any decision. Ask your sales representative for a personalized demo to see how their service will work for your business.

Step #4: Put your solution into action

As you search for your ideal accounting solution, often the best approach is to try the service for yourself.

Many vendors offer free trials for potential customers, and these create a great opportunity to test run a potential solution for yourself. Keep in mind that sometimes free trials may only demonstrate a limited number of features.

To make the most of a free trial:

  • Define success in advance and know what you want out of the experience
  • Share that vision with the users and explain how they fit into the process
  • Evaluate the experience based on your goals
  • “Accidentally” delete something important, then follow the audit trail
  • Stress test the solution—import your own data and see how it performs

Once you’re done, rate each solution based on your experience:

64 % of business owners consider personal trial and error to be the key factor in driving their confidence

Conclusion: A checklist for success

Taking a proactive approach to your future growth is a great way to reach your long-term goals.

When you know what you need, what’s available, and what to ask, wading through the ocean of available accounting software to find your perfect solution is easier than it seems. We hope these tools will help as you sort through your options and find the right tools for your unique organization.

Making the right decision for your business takes time, but you can grow with confidence when you:

  1. Know what you want
  2. Discover what tools are available to help
  3. Find what’s right for you
  4. Put your solution into action

To learn more about Microsoft’s solution for small business owners, check out our solutions Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Sales or Microsoft Dynamics 365 Customer Service.

If you want to learn more, contact us and ERP and CRM specialist will provide you with more information or personalized demo.

Growing Without Pain How Modern ERP Helps CFOs Manage Growth Challenges

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As digital transformation is becoming more important and technologies are evolving, ERP systems are becoming vital to run modern and efficient operations and save costs for businesses around the world.

Read on why ERP system is important in 2021 and beyond and reasons why your Malaysia based organization should start using modern ERP system.

According to a recent study from HubSpot, When asked to select areas where ERP produced ROI, the top three answers were reduced IT costs (40%), reduced inventory levels (38%), and reduced cycle time (35%).

And while most ERP implementation causes operational disruption in 66% of businesses the reasons for implementing of ERP system are greater as business gain many benefits after implementing ERP systems such as:

  • reduced process time
  • increased collaboration
  • centralized data system
  • Save costs

Download Now: A new approach to evaluating ERP [Free ebook from Microsoft]

Therefore, whether you are a small and medium-size business or large enterprise there are numerous reasons why you should consider implementing an ERP system for your organization.

And in this article, we are going to answer the question “is ERP system still important” and “why businesses implement ERP systems”

So, if your organization is looking into the ERP system and want to know why it is so important here are 6 reasons:

1. To Improve Business Performance

the first reason why the ERP system is important is that it improves business performance in Malaysia and Singapore.

One of the greatest reasons why ERP is so important for businesses of all sizes is that ERP improves processes in 95% of the businesses that implement it.

 ERP systems improve business performance by streamlining and automating repetitive tasks, effectively plan and manage resources, and optimize productivity.

Business owners and executives gain deep data visibility into core business processes that help optimize business operation, properly manage business resources, and plan for the optimal outcome.

With centralized data across numerous departments like accounting, finance, suppliers, inventory management, human resources, etc. Executives can see data in real-time to effectively manage the operation. ERP can also offer data visibility to user’s customers and vendors, allowing them to view data in real-time and improve relationships in all aspects of your business. 

And because ERP centralizes data, it removes data silos and improves data quality so ERP systems are allowing them to see which parts of their processes are most productive and which need to be improved by role-tailored dashboards.

So, like this business leaders can get the right information in real-time to make smarter and better decisions allowing them to improve business performances

If you are learning about ERP systems, then download our ebook: A new approach to evaluating ERP from Microsoft to learn how to evaluate your ERP systems.

2. To Position the Company for Better Growth

Another great reason why the ERP system is important in 2021 is the ERP system in Malaysia position the company for better growth.

While the growing company is an exciting time new challenges will appear as the company is hiring more people, adding more business processes and departments, and changing company structure.

Enterprise Resource Planning system has been the foundation of businesses for decades to connect core business processes and helps companies to position for better growth.

Malaysia and Singapore based companies that have implemented ERP systems could better manage their expanding businesses and adapt quickly.

ERP can help improve a company’s operational efficiencies and to do more with less as it helps standardize processes, automate, and streamline repetitive tasks and keep everything in order.

Enhanced collaboration across departments is vital and with ERP software your employees can easily share data and automate tasks that once have been employees costing a lot of time.

Also, ERP applications from Microsoft come together seamlessly integrated with collaboration and productivity tools Microsoft 365 suite that helps the organization position themselves even better for business growth and do more with less.

Thus, ERP systems are the foundation to effectively manage business growth, have better visibility of the business, provide consistency and accuracy, and give flexibility to businesses to quickly adapt to changes and respond market.

A New Approach to Evaluating ERP System


A new approach to evaluating ERP ebook

3. To Reduce Working Capital

The next big reason why the ERP system is important in 2021 is that it reduces working capital for Malaysia based companies.

Technologies are changing the world around us, enabling us to become more efficient, save costs, and become more accurate and faster.

Another great reason why ERP system is so important is that with ERP systems you can reduce working capital as according to recent statistics the top three business goals cited for ERP implementation are achieving cost savings (46%), improving performance metrics (46%), and improved efficiencies in business transactions (40%).

For example, according to recent Forrester research customers using ERP system Dynamics 365 Business Central, After implementing Business Central, the interviewees noted savings in the form of avoided hires by enabling their current employees with the tools to become more effective within their same working hours.

This would be impossible especially as One of the specialty manufacturer interviewees noted that one year the organization’s revenues grew over 40%. Had the company been using its prior ERP tools, additional hires in-line with growth would have been inevitable.

But an overall cost reduction for ERP tools. By migrating to the cloud for ERP functionality on companies can eliminate the costs associated with multiple solution licenses, infrastructure, and related support.

If you want to Learn how businesses reduced costs and increased overall efficiency using Business Central in this Forrester Consulting Total Economic Impact™ study commissioned by Microsoft download the Forrester study here.

4. To Better Serve Customers

Another great reason why the ERP system is so important in 2021 is that it helps to provide better customer experiences and better serve customers.

The power that was once held by the providers of goods and services has now shifted to the customer – whose demand for a seamless and highly relevant experience at every interaction is driving a shift in the way organizations must operate.

As studies show, 90% of customers report they are more likely to interact with brands that recognize them and provide relevant engagement or recommendations – making it vital for organizations to leverage their customer data to deliver unique, modern experiences in order to remain competitive.

With the rise of internet consumerism, customers have access to more content, buying channels, and brand options than ever before. With such an overload of information and choices available, organizations can no longer survive by simply providing the bare minimum necessary to keep customers from leaving – instead, they are shifting to a strategy centered around optimizing customer experiences and outcomes.

As technology has advanced from traditional one-way marketing and generic engagement to allow for data-driven experiences, organizations now have the ability to approach and engage their customers in more proactive, intentional ways than was previously imaginable. Providing an exceptional, highly relevant customer experience is no longer an option, it’s a necessity.

In a market where customers are free agents and where adoption and abandonment occur at the blink of an eye, organizations must demonstrate that they both understand and value their customers. It all starts with data and business applications that leverage that data to drive customer-centric experiences.

For decades, business applications have been relatively static in their functionality and approach. Because ERP business applications embody and automate an organization’s business processes, the business processes themselves have been relatively static as well, limiting organizations to operating in a reactive – versus proactive – manner.

ERP systems provide a 360-degree view of customers and digitally transforming the customer experience not only drives sales but establishes deeper, more lasting customer relationships.

5. To Make Employee Jobs Easier

One of the biggest reasons why the ERP system is important in 2021 is that it makes employee jobs easier and quicker.

Enterprise Resource Planning system’s main objective is to centralize data and streamline processes and operations that help employees to make their job easier, faster, and automated with workflows.

ERP helps employees navigate complex processes by securing a systematic and uniform flow of business data. Also, ERP can completely automate repetitive processes such as replying to customer emails, reporting, routine billing, approval management, etc.

Therefore, after implementing ERP systems businesses can see an increment in business productivity and employees’ efficiency, and on top of that, ERP systems unify a database that allows your entire team to have one source of truth.

 This also increases collaboration and By improving collaboration, you can increase productivity by 20% to 30% through these online tools.

6. To Make Better Decisions Faster

One of the top reasons why the ERP system is important in 2021 is because it helps you make better and faster decisions with data-driven insights. Top ERP system in Malaysia.

Digital disruption has introduced more data sources, more channels, more numerous and complex business models, increased globalization, and more reliance on external partners.

Combine this with the fact that data is getting bigger businesses must have a way that helps employees to collect all the data and create insights to make smarter and faster decisions.

Another big reason why the ERP system is so important because it collects data from numerous sources and business intelligence like Power BI transforms the data into actionable insights in real-time.

Like these businesses do not react to market changes but they can anticipate and predict business outcomes with improving decision-making ability by easily accessible information.

Therefore, businesses with unified and modern ERP systems make decisions with 36% less time than they did without the solution.

What next?

ERP systems are becoming essential for small and medium businesses as well as for large enterprises to centralize data, remove silos, and become more agile.

The leader in ERP technology the Microsoft Dynamics 365 ERP & CRM applications is used by hundreds of thousands of companies with millions of users across the globe. Many Malaysia and Singapore based companies are benefiting from using Dynamics 365 applications with seamlessly integrated Microsoft 365 suite of applications and leading cloud technology.

If you want to know more about ERP and CRM systems and how exactly Dynamics 365 ERP and CRM applications can transform your business, help you become more efficient, improve collaboration and save costs fill-up the form and an expert of our team will get in touch with you soon.

We are offering a free online or in-person demo of Dynamics 365 ERP and CRM applications and provide you with the best practices so you choose the right ERP and CRM Application.

A New Approach to Evaluating ERP System


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