Microsoft Dynamics 365 for Retail Industry

ADAPT TO CONSUMER PREFERENCES WITH DYNAMICS 365 FOR RETAIL

Dynamics 365, the ERP & CRM system from Microsoft using technology to reimagine how you can understand your customers, empower your employees, optimize your supply chain and operations, and create a new world of innovative products and services.

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Learn more how Dynamics 365 for retail in malaysia and singapore is changing how to run retail store and adapt to consumer preferences

TRUSTED BY OVER 300 SMALL & LARGE LOCAL COMPANIES

Dynamics 365 help us to customize and build customer experience into a workflow to create more personalized services and solutions with One-stop solution center. We became very proactive with engagement and pre-emptive measures for solving customer issues.

 With Power BI we are able get real-time insights for fast and informed decisions. All of our unformation are under one roof -transparency of information and users across different departments speak the same language.

Soon Min –  Agile Dynamics Solutions Customer

In this video, we will look at how TBM (Tan Boon Ming Sdn. Bhd) the largest online electrical appliances shop in Malaysia use Dynamics 365 Finance, Supply Chain, Customer service and more to stay innovative, competitive and deliver excellent customer service across entire Malaysia.

TBM USE DYNAMICS 365 TO GET EVERYTHING UNDER ONE ROOF

Learn more how Agile Dynamics Solutions transform digitally TBM (Tan Boon Ming Sdn. Bhd) the largest online electrical appliances shop.

  • Streamlined & Improved Customer Service and Experience
  • Real-time insights for fast and smart decision making
  • Transparency of information and Users Across Different Departments Speak the Same Language
  • Improved Allocation and Planning of Resources to Deliver Great Customer Service
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FUTURE OF RETAIL IS SEAMLESSLY CONNECTED & CURATED EXPERIENCE

dynamics 365 for retail in malaysia and singapore Microsoft Dynamics 365 has helped thousands of organizations on their digital transformation by embracing change and unlocking new value creation. What Microsoft has learned is that the ones that are most successful, understand that this process is a journey that supports their people to create the value the organization seeks by having a clear vision, strategy, culture, unique potential, and capabilities as the foundational elements – then turn to technology. Put simply, technology is the tool. People are the focus. And more value is the outcome. We believe, and are sure you do too, the future of retail is about delivering a seamlessly connected and curated customer experience across every touch point in the shopper journey. Today’s shoppers prioritize exceptional customer experience. They’re willing to provide their data to companies, but expect a higher quality experience in return. For retailers and their brands, this means delivering on the promise of personalization, expert service, always-available inventory and seamless cross-channel shopping. By enabling differentiated shopping journeys, customers can also feel that their relationships with brand and retailers is authentic. Brands and retailers are underpinning storefronts and experiences with a baseline level of data collection that analyzes and responds to customers’ micro and macro needs, in order to deliver a customized and convenient shopping experience at scale while gathering insights for the business. By seamlessly integrating web and app-based digital channels into the in-store experience, retailers can not only elevate customers’ purchase journey, but power end-to-end omnichannel analytics capabilities.

INTELLIGENT RETAIL WITH DYNAMICS 365 AND AI SOLUTIONS

Learn more about Dynamics 365 for retail industry in malaysia and singapore and how it can transform your retail shop into intelligent retail.

Know Your Customer

Create digital experiences and unlock new opportunities
(For more information watch the videos)

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  • Build 360-degree view of your customers

  • Get actionable insights into future behaviors

  • Engage customers with personalized offers

  • Create intelligent feedback loops to improve ROI

Reimagine Retail

Create innovative customer experiences and optimize building operations
(For more information, watch the videos)

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  • Better understand the retail space to optimize shopping experiences

  • Broader inventory tracking to reduce product losses

  • Keep up with changing customer demands & improve loyalty

  • Improve energy management & preventative maintenance

Supply chain optimization

Gain visibility across your end-to-end supply chain
(For more information watch the videos)

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  • Right products in stock, in right location, at right time

  • Improve customer satisfaction & loyalty

  • Better identification of faulty goods

  • Improve tracking & tracing of products

DO YOU WANT TO LEARN MORE ABOUT DYNAMICS 365 FOR RETAIL?

 Simply request a free personalized demo based on your needs or request for more information and we will explain in more detail about Dynamics 365 for retail.

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MORE INFORMATION ABOUT DYNAMICS 365 FOR RETAIL

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Since 1990 Agile Dynamics Solutions helping businesses to digitally transform with business applications. ADS has become the #1 leading Gold Microsoft Partner of Dynamics 365 ERP and CRM applications with a 100% implementation rate and the largest customer base in Malaysia.

Agile Dynamics Solutions – Petaling Jaya (HQ)

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