CRM for Retail Industry

Revolutionize Your Retail Business Microsoft CRM for Retail

Unify your customer data, streamline your sales process, and deliver exceptional service with Microsoft comprehensive CRM solutions designed specifically for the retail industry.

With Dynamics 365 CRM for Retail, retail organizations can leverage their data to delight consumers, empower employees, optimize operations, and reimagine retail, putting them at an advantage in today’s competitive environment. 

CRM for Retail Industry

Revolutionize Your Retail Business Microsoft CRM for Retail

Unify your customer data, streamline your sales process, and deliver exceptional service with Microsoft comprehensive CRM solutions designed specifically for the retail industry.

With Dynamics 365 CRM for Retail, retail organizations can leverage their data to delight consumers, empower employees, optimize operations, and reimagine retail, putting them at an advantage in today’s competitive environment. 

Understand Your Customer with Microsoft CRM for Retail In Malaysia and Cambodia

Understand Your Customer

With Microsoft Dynamics 365 CRM, gain a 360-degree view of your customers. Use personalized insights for targeted marketing, improved loyalty, and enhanced customer service.

Empower Your Sales Team with Microsoft CRM for Retail In Malaysia and Cambodia

Empower Your Sales Team

Microsoft Dynamics 365 CRM provides your sales team with the necessary tools and insights for exceptional customer service, increased productivity, and improved sales performance.

Deliver Exceptional Customer Service with Microsoft CRM for Retail In Malaysia and Cambodia

Deliver Exceptional Service

Microsoft Dynamics 365 CRM optimizes your customer service operations with real-time visibility into customer interactions, enabling quick resolution of issues and increased customer satisfaction.

Reimagine Retail with Microsoft CRM for Retail In Malaysia and Cambodia

Reimagine Retail

Microsoft Dynamics 365 CRM transforms your retail business with innovative technology for seamless omnichannel customer engagement, enhanced customer experiences, and improved profitability.

TBM is using Dynamics 365 Finance from Microsoft with Agile Dynamics Solutions

Not only was TBM able to operate its online store during COVID-19, but in fact, it witnessed a five-fold increase in online sales. Tan attributes this largely to the consistency in customer service in the company’s online channels, that was on par with the experience in the physical stores. “When COVID-19 restrictions hit us, all the infrastructure was already in place,” Tan shares. “All we had to do was some fine-tuning and we were ready to roll again.”

Tan Wai Keat, General Manager, Tan Boon Ming Sdn Bhd (TBM)


Local customers


Years of Experience


Success Rate


Industries Serve


Industry Awards

Microsoft CRM Retail Solutions Tailored To Meet Your Business Needs

Empower your retail operations by integrating systems and leveraging data to predict shifts in demand, minimize disruptions, and shorten time to market, while enhancing customer relationships with real-time insights.

Enhanced Customer Understanding CRM for Retail Industry

Enhanced Customer Understanding

With CRM for Retail, gain a comprehensive, 360-degree view of your customers. Understand their buying habits, preferences, and interactions with your brand. This deep understanding enables personalized marketing, improved loyalty, and superior customer service.

Exceptional Customer Service CRM for Retail Industry

Exceptional Customer Service

Deliver exceptional customer service with CRM for Retail. With real-time visibility into customer interactions and issues, your service team can resolve problems quickly, increase customer satisfaction, and turn service interactions into sales opportunities.

Effective Marketing CRM for Retail Industry

Effective Marketing

CRM for Retail enables targeted, personalized marketing. Understand your customers’ journey, segment your audience effectively, and deliver the right message at the right time to boost your marketing ROI.

Streamlined Field Service CRM for Retail Industry

Streamlined Field Service

With CRM for Retail, your field service becomes more efficient. Schedule and dispatch the right resources, equip your field agents with the information they need, and resolve issues on the first visit, improving customer satisfaction and reducing costs.

Unified Retail Experience CRM for Retail Industry

Unified Retail Experience

CRM for Retail helps you create a seamless, omnichannel retail experience. Integrate your physical and digital touchpoints, ensuring consistent, personalized interactions that boost customer engagement and loyalty.

Empowered Sales Team CRM for Retail Industry

Empowered Sales Team

Empower your sales team with the right tools and insights. CRM for Retail provides real-time access to customer data, helping your team close deals faster, upsell more effectively, and manage their pipelines efficiently.

Explore Microsoft Dynamics 365 CRM Applications Suitable for Retail Industry

Dynamics 365 Customer Service for Retail Industry

Dynamics 365 Customer Service helps streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.

Dynamics 365 Marketing for Retail Industry in Malaysia and Cambodia

Dynamics 365 Marketing helps unify your customer information, provides marketing automation features such as lead scoring and customizable email templates, and allows you to create personalized customer journeys.

Microsoft Dynamics 365 Field Service CRM for Retail in Malaysia and Cambodia

Dynamics 365 Field Service helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.

Dynamics 365 Sales CRM for Retail Industry in Malaysia and Cambodia

Dynamics 365 Sales is a CRM platform designed to help your organization gain a 360-degree view of critical business development processes, maximize revenue opportunities, and more effectively collaborate across pursuit teams to win more deals and be more personalized.

Dynamics 365 Customer Insights AI for Retaill Industry in Malaysia and Cambodia

Dynamics 365 Customer Insights is a data mediator that joins information from different sources, allowing you to map, match, layer, merge, and enrich customer-based data. This allows you to see behavior captured from a variety of systems that indicates a customer is a loyal one.

What is Stopping You Now from Investing in Top CRM System for Retail?

Don’t let obstacles hold you back from digital transformation in your retail business. With Microsoft CRM and Agile Dynamics Solutions, you’ll be able to overcome common retail challenges and unlock the full potential of your business. From improved efficiency and cost savings to better decision-making and customer satisfaction, the benefits of investing in a top CRM system for retail are numerous. Embrace the future of retail with Microsoft and Agile Dynamics Solutions.

Affordable CRM Apps

Unlike other top-tier CRM systems, Microsoft CRM applications are considered more affordable to SMBs and even large companies in Malaysia, yet with advanced and many features available.


Microsoft CRM applications are considered one of the most user-friendly as they follow similar patterns to widely used Microsoft 365 applications such as Word, Excel, Outlook, Teams, etc.

Many Integrations

Apart from native integration of Microsoft 365 apps and Microsoft Power Platform, Microsoft also offers open APIs and other ways to easily integrate your essential systems with Microsoft CRM.

Ease of Customization

Microsoft CRM applications often need less customization thanks to many standard features included and having access to 1,000 ad hoc apps in Microsoft Appsource. Yet Microsoft CRM apps can be customized to fit your needs, giving you the best of both words.

Scalability & Flexibility

Microsoft offers many different CRM applications for small to a large global corporations with seamless integration and migration between each other, making sure they will support you at every stage of your company growth.

Security & Compliance

Microsoft CRM applications are hosted on Azure, the most protected cloud infrastructure in the world with $1+ billion investment every year from Microsoft and 4,000+ cybersecurity experts.

Strong Vendor Support

Agile Dynamics Solutions is the leading Microsoft provider with 30+ years of customers, the largest customer base, and employes industry experts to ensure you go live with confidence and long-term partnership.

Data Migration

ADS Team of experts can handle efficiently small to large data migration projects from third-party systems, spreadsheets, or simply from anywhere you store your data to ensure, no data loss and corruption so you have access to clean data.

Streamline Your Retail Operations with Tailored CRM Solutions

Empower your retail operations by seamlessly integrating your systems and harnessing real-time data. With this, you can respond to changes quickly, minimize disruptions, and speed up your time to market, all while strengthening your customer relationships through data-driven insights. By leveraging CRM solutions designed specifically for the retail industry, you can optimize inventory management, streamline supply chain processes, and improve overall business efficiency.

Attract More Customers

Microsoft CRM for Retail empowers your business to attract more potential customers by creating targeted marketing campaigns. Leverage detailed audience intelligence to reach the right people at the right time, and drive engagement with personalized messaging that resonates with your audience.

  • Attract potential customers with targeted marketing.
  • Use detailed audience intelligence for precision targeting.
  • Drive engagement with personalized marketing campaigns.

Sales Process

Microsoft Enhance your sales process with CRM for Retail. Deliver personalized engagements at the point of consideration, tailored to each customer’s needs and preferences. Increase your conversion rates with strategic sales approaches, and keep track of your sales pipelines for efficient management and forecasting.

  • Deliver personalized engagements at the point of consideration.
  • Increase conversion rates with tailored sales strategies..
  • Track and manage sales pipelines efficiently.


Microsoft CRM for Retail helps you maintain strong relationships with your customers even after the purchase. Send follow-up communications to ensure customer satisfaction, encourage repeat business with personalized offers, and build customer loyalty through exceptional service.

  • Maintain customer relationships with follow-up communications.
  • Encourage repeat business with personalized offers.
  • Build customer loyalty through exceptional service.

Customer Service

With CRM for Retail, you can deliver exceptional customer service experiences that exceed expectations. Resolve customer issues quickly and efficiently, ensuring customer satisfaction. Turn your satisfied customers into brand advocates, promoting your business through word-of-mouth.

  • Deliver exceptional customer service experiences.
  • Resolve customer issues quickly and efficiently.
  • Turn satisfied customers into brand advocates.


Microsoft CRM for Retail enables you to create and manage effective, personalized marketing campaigns that resonate with your audience. Measure your campaign performance in real-time and use data insights to optimize your marketing strategies, ensuring the best return on your marketing investment.

  • Create effective, personalized marketing campaigns..
  • Measure campaign performance in real-time.
  • Optimize marketing strategies based on data insights.

Field Service

CRM for Retail streamlines your field service operations, ensuring that customer issues are resolved quickly and efficiently. With proactive service and quick resolution times, you can improve customer satisfaction and build stronger relationships with your customers.

  • Streamline field service operations with CRM.
  • Ensure quick, efficient resolution of customer issues.
  • Improve customer satisfaction with proactive service.

CRM System Suitable for All Types of Retail Stores & Department

Explore the leading solution for optimizing your retail operations with Microsoft CRM system for Retail. Specifically designed to meet the unique demands of the retail industry, Microsoft CRM solution can enhance your business operations, from supply chain management to inventory control and beyond. Whether you are a small or medium-sized business aiming to improve efficiency or a large enterprise seeking to integrate multiple systems, Microsoft CRM solution has you covered. With its customizable features, real-time data insights, and unparalleled scalability, you can achieve greater success, increase productivity, and accomplish your goals with ease. Discover our range of retail industry options and see how Microsoft CRM system for Retail can transform your business today!

ERP for Arts and Crafts Retail

Arts and Crafts

ERP for auto parts and accessories retail

Auto Parts and Accessories

ERP for Baby and Children’s Retail

Baby and Children’s

ERP for Beauty and cosmetics Retail

Beauty and Cosmetics

ERP for Bicycle and Cycling Retail

Bicycle and Cycling

ERP for Bookstores Retail


ERP for Clothing & Apparel retail

Clothing and Apparel

ERP for Convenience Stores Retail

Convenience Stores

ERP for Department Stores Retail

Department Stores

ERP for electronics retail


ERP for Furniture & Home Decor retail

Furniture and Home

ERP for Grocery and Supermarket Retail

Grocery and Supermarkets

ERP for Hardware and DYI retail

Hardware and DIY

ERP for Health and Wellness Retail

Health and Wellness

ERP for Housewares and Kitchenware Retail

Housewares and Kitchenware

ERP for Jewelry & Watches Retail

Jewelry and Accessories

ERP for Lingerie and Intimate Apparel Retail

Lingerie and Intimate Apparel

ERP for Musical Instruments & Records Retail

Music and Record

ERP for Office Supplies & Retail

Office Supply

ERP for Outdoor and Camping Retail

Outdoor and Camping

ERP for Pet Supplies & Products retail

Pet Supply

ERP for Sporting Goods & Outdoor retail

Sporting Goods

ERP for Tobacco and Cigars Retail

Tobacco and Cigars

ERP for toy and Game retail

Toy and Game

ERP for Wine and Spirits Retail

Wine and Spirits

Agile Dynamics Solutions is the leading Microsoft Dynamics 365 Business Central Partner in Malaysia and Cambodia

With Us, You Go Live with Confidence

Agile Dynamics Solutions is the leading Microsoft Gold partner in Malaysia, specializing in working with businesses of all sizes and industries. Its team of experts comes from different industries to ensure customer needs and requirements are understood and met.

  • Leading Microsoft Gold Partner in Malaysia and Cambodia.
  • The largest customer base of 300+ small to large size businesses across many industries.
  • Certified Business Central Professionals with 30+ years of experience.
  • Unique methodology with a 100% success rate. (Stats. Avg. 60% ERP project fails)
  • Excellent customer support in Malaysia and Cambodia.
  • Winner of many Microsoft and industry awards.

Book a FREE Consultation Session Today!

What will we cover in this FREE session?

  • Explore your company needs
  • Assess your company technology usage
  • Explain pricing and licensing options
  • Recommend the right Dynamics 365 application
  • Explain features and capabilities
  • Answer product and implementation related questions
  • Organize demo session if required
  • Share relevant information to learn more

*Our representative will contact you within 24h after submitting the form, this excludes weekends and public holidays.

By submitting this form, you consent to allow Agile Dynamics Solutions to store and process your personal information as described in our privacy policy.

Download Microsoft CRM for Retail Resources to Learn More

The Digital Commerce Imperative

Mastering the Art of Omnichannel Retailing

Protecting Customers, Revenue and Reputation from Online Fraud

The Total Economic Impact™ Of Microsoft Dynamics 365 Commerce

Retail Trends Playbook

Top seven trends every CEO should know about the Future of Retail

The Digital Commerce Imperative

Frequently Asked Questions about Microsoft CRM for Retail

CRM in retail is a strategy that uses Customer Relationship Management tools to analyze customer data. This helps retailers better understand their customers’ behaviors, preferences, and needs, enabling them to improve customer service, drive sales, and cultivate customer loyalty.

Microsoft’s Dynamics 365 CRM offers a suite of applications for the retail industry. It includes sales forecasting, customer service, marketing automation, and analytics tools. It helps retailers manage customer data, predict buying behavior, personalize shopping experiences, and optimize supply chain operations, enhancing overall retail business performance.

CRM in the retail industry offers advantages like personalized customer experiences, enhanced customer loyalty, and improved sales strategies. It provides valuable insights into customer behavior, facilitating targeted marketing efforts. Additionally, it aids in efficient inventory management, reduces operational costs, and enables data-driven decision making for business growth.

No, Microsoft Retail is not a CRM. It’s a part of Microsoft Dynamics, offering solutions for retailers. However, Microsoft Dynamics 365 does provide CRM functionalities, helping retailers manage customer relationships, improve sales, and enhance customer service by effectively utilizing customer data.

Microsoft Dynamics 365 offers several advantages for the retail industry. It provides a comprehensive platform that integrates all aspects of retail operations, from supply chain management to point of sale systems. This allows for greater efficiency, accuracy, and real-time visibility into business processes and data. Dynamics 365 also offers advanced analytics and reporting capabilities, which can help retailers make better decisions and improve customer engagement. With Dynamics 365, retailers can also leverage advanced technologies like artificial intelligence and machine learning to drive innovation and stay competitive in the market. Overall, Dynamics 365 is a valuable tool for retailers looking to optimize their operations and succeed in today’s fast-paced business environment.

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