Retail Management System in Malaysia
Modern retailers face many challenges, from managing daily operations at their stores to transforming business for future growth. Dynamics 365 Commerce helps retailers get ahead with tools that combine the best of digital and in-store to deliver personal, seamless, and differentiated customer experiences by empowering people and capturing insights to drive growth.
Retail is being reimagined in Malaysia. Yes, the challenges are real: intense industry disruption, having to do more with less, the need to differentiate to stay relevant.
With insights derived from customer shopping behavior, buying patterns, and social media activity, you can anticipate trends, capitalize on opportunities, and create offers that are rich and engaging for your customers.
Use data about customer behaviors across channels to personalize the shopping experience and offer the right product, in the right place, at the right time.
Drive sales with rich, interactive customer experiences, from stores and showrooms to digital devices. Offer tailored promotions where they matter most.
Provide the right information for all job functions to drive meaningful customer interactions, access expertise where needed, and enable transactions from anywhere.
Manage your costs and enable your growth with a modern technology platform that supports development and delivery of secure, reliable, and global business solutions.
Elevate your brand and encourage buying behavior by engaging customers through cross-channel technology and personalized retail experiences.
Help your employees deliver outstanding customer service by giving them the tools they need to succeed—from customer and inventory details to employee schedules.
Make smarter decisions based on data-driven insights to help optimize your business—from merchandising to inventory to fulfillment
“TBM has a unified view of its warehouse, logistics, and inventory. TBM functions smarter since its digital transformation. “A major benefit that we are seeing now is in terms of data reporting,” Tan shares. “I don’t have to wait for a weekly report to make decisions. Dynamics 365 helps us a lot in this area. My accounts and my finance reports are more reliable and easier to generate. We can customize our reports depending on what we want or how we want to present them. Whether we want a management report or an audit report by branch, year, month—we can slice and dice accordingly.”
Tan Wai Keat, General Manager, Tan Boon Ming Sdn Bhd (TBM)
For both on and offline retailers, the virtuous cycle of retail is made of 3 key components: Traffic > Dwell Time > Frequency.
These 3 key actions are what keep the lights on. But driving these 3 actions is getting more and more challenging.
Why? Because the customer journey is no longer linear. Every customer needs, wants and missions are different. Customers want more from retailers, and those expectations are only growing.
Personalized content
Loyalty programs
Reviews and social content
Experiential activations
Relevant product selection
Proactive customer service
Frictionless payment methods
Fast fulfillment
Personalized customer service
Successful retail starts and ends with the customer
It really is a simple value equation – No customers means No Sales.
Customers expect more than they ever have before. Expectations growing.
35% of customers account for 80% of a retailer’s profit.
Modern retail environment you must be customer obsessed
Customers expect: Personalized experiences, being recognized & reward for loyalty, and seamless cross channels curate shopping experience
For retailers to meet this expectation, you NEED to KNOW your customer
Enable your brand ambassadors to deliver world class customer experiences everyday
Empower your employees to provide the best customer experience possible:
Employees are one of any retailer’s most valuable brand ambassadors but oftentimes are the last to be reached by technology. The result is too often a customer experience that feels impersonal and disconnected from what they would experience when shopping via other channels (online, etc.).
In today’s era of rising customer expectations, retailers who don’t properly equip their employees with technology that allows them to focus less on low-value, backroom tasks like schedule management and more on customer experience will end up underdelivering on expectations, which in turn negatively impacts customer loyalty.
The clock speed in retail is getting faster. Optimize your supply chain to exceed customers’ expectations.
Equip your supply chain to anticipate and exceed customer demand:
74% of consumers say they’re more likely to purchase again from a company after receiving same-day delivery. This kind of near-instant gratification extends to physical retail environments a well – if a product isn’t on the shelf at the time a customer needs it, it’s become too easy to order from another retailer via their mobile phone on the spot. In fact, the odds of a shopper delaying a purchase if a product is out of stock is 15%. Rather, they’ll move on to a different retailer.
It’s impossible for retailers to deliver on the right product, right place, right time imperative if they don’t have a 360-degree view of their customer, their product development, inventory and supply chain. But thanks to new intelligent processes, this 360-degree view is easier than ever to achieve meaning you can increase efficiency and agility in your supply chain.
The retail industry is undergoing a seismic transformation. Sitting still is not an option. Innovate and differentiate your business to unlock your future.
Reimagine retail to create new experiences:
While there’s no crystal ball to gaze into to predict what customers will demand next, there is work that retailers can do today to equip their business with technology that will allow them to anticipate and adapt to future market shifts and disruptions.
The most successful retailers are the ones who are embracing tech intensity today to plan for their future. Tech intensity requires organizations to stop not at just adopting the latest technology – AI, IoT, etc. – to support their business model transformation, but to go a step further to build their own digital capabilities on top of that technology. Its these digital capabilities that will build the foundation to enable them to keep up with the ever-changing demands of customers.
As your trusted technology partner, it is our goal to work with you to build your future technology pipeline so you can reimagine retail and continue to grow your business in years to come.
Digitalize your Retail Management processes with Microsoft Dynamics 365 ERP & CRM apps. Get end to end retail visibility, gain agility to meet changing customer demand, centralize your operation, empower workforce & management, response quickly to changes & trends like COVID-19 and ensure business continuity.
Discover some of the Microsoft Dynamics 365 ERP applications to streamline your logistics & supply chain management processes. All these solutions are well suited for Malaysian operations equipped with the latest technologies. Also, you can contact us, and an expert on our team will provide recommendations based on your needs and requirements.
Business Central is a business management solution for small and mid-sized organizations that automates and streamlines business processes and helps you manage your business. It supports multichannel buying experiences and helps you provide a seamless customer experience.
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Dynamics 365 delivers a comprehensive omnichannel solution that unifies back office, in-store, call center, and digital experience including building your own website and eCommerce store. Manage your employees, customers, inventory, sales, and more with one solution for your retail.
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Dynamics 365 Supply Chain Management is a comprehensive end-to-end solution to streamline your supply chain process from ordering, warehousing, to transport to final delivery. Connect sales and purchasing processes with logistics, production, and warehouse management for complete supply chain visibility.
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Want to try Dynamics 365 Business Central for free or learn more? Fill up the form and the expert of our Dynamics 365 Team will get in touch with you within a few hours or the latest 1 business day.
Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and the SEA region with a team of experts. They have implemented 1,000s of projects across the region for small to large size businesses across numerous industries. ADS offers services for all Microsoft Dynamics 365 products such as free demo, pricing & licensing, support and maintenance, migration to upgrade your system. Their dedicated Dynamics 365 team assists you in gaining the best efficiency throughout your project and ensures you go live with confidence!
Licensing
Consulting
Implementation
Upgrade & Migration
Customization
Integration
Support & Maintenance
Reporting
Agile Dynamics Solutions (ADS) is the leading Microsoft Partner in Malaysia helping businesses digitally transform for over 30 years. ADS implemented over 1,000s projects across Southeast Asia and developed a unique methodology with a 100% success rate. To this date, ADS has the largest customer base in Malaysia across numerous industries from small businesses to large size enterprises.
Agile Dynamics Solutions provides implementation services on Microsoft products such as Dynamics 365 ERP & CRM Applications, Microsoft Power Platforms (Power BI, Power Automate, Power Apps, Power, Virtual Agent), and Microsoft Azure Cloud. Also with additional services like Training, Data Migration, Customization and
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