Microsoft Dynamics 365 business management G2 Awards in 2021

Field Service Management System

Innovate with Proactive Field Service Management Software

Microsoft’s connected field service solution enables organizations to manage the complex challenges of enterprise field service organizations and take service directly to the customer anytime it cannot be managed through other channels. The Field Service Management solution helps companies move from costly break-fix models to proactive and predictive never-fail service models. IoT, mixed reality and machine learning capabilities prepare companies to capitalize on the service economy.

Deliver Quality, Proactive Field Service

Field Service empowers companies to deliver predictive and proactive service to improve customer satisfaction, first time fix rates, and resource productivity through advanced scheduling, resource optimization, and mobile enablement.

field service management Develop New Revenue Models

Develop New Revenue Models

Companies going from providing reactive maintenance services to new proactive service business models:

  • Remote monitoring of customer assets with Azure IoT Central
  • Mobile offline capabilities for technicians
  • Technician Remote assistance with MR & HoloLens
  • Device commands in Azure IoT to resolve issues remotely
field service management Connected Interactions

Connected Interactions

Extending capabilities combining FS with Talent, F&O, CS, Mktg to have a connected/unified infrastructure:

  • Asset & Inventory Data Management with F&O
  • Seamless Call triage & Technician dispatch with CS
  • Customer segmentation with customer insights
  • Hire & onboard FS technicians with Talent
  • Upsell opportunity with Marketing & Sales
  • Agreement/SLA mgmt. with PSA
field service management Infrastructure Modernization

Infrastructure Modernization

Helping customers with no automation & companies with on-prem/legacy systems:

  • Easy Plug & play SaaS with Azure IoT & D365 FS
  • Lower cost of implementation & maintenance
  • CapEx savings
  • Mobile offline

Better Manage Demand

Allow customers to create work orders from a portal or automatically create based on predefined triggers or manually.

Create work orders from sales opportunities, cases.

Define and create agreements.

Automatically generate work orders and invoices at predefined intervals for recurring service.

Ensure SLA adherence, agreement sub-statuses.

Automate work orders based on IoT triggers (using Flow).

Automatically self-heal or schedule technician.

better manage demand with field service management software
Better plan work with field service management solution

Better Plan Work

Universal Resource Scheduling (URS) ensures only available technicians can be scheduled.

Manual: dispatcher identifies people and schedules accordingly.

Semi-automated: Potential qualified resources are suggested based on set criteria.

Fully Automated: Algorithm, combined with goals/constraints, schedules automatically.

Better Engage Customers

Empower customers to create work orders through a self-service portal.

Visually track the technician in route to the service site.

Automatically notify customers of technician status.

Arm the technician with a 360-degree view of the customer’s journey and more.

Better engage customers with technician locator
Better enable technicians with field service management software

Better Enable Technicians

Easily scan barcodes of parts, access product manuals, turn-by-turn directions.

Quickly view schedules, browse work orders, bookings and use GPS to navigate.

Electronically complete works order with customers e-signing onsite.

On- or offline submission, uploads automatically when reconnected.

Leverage senior technician talent to assist more junior technicians remotely via HoloLens & Remote Assist technology.

Use bots to assist in quickly locating customer and product information (schematics, diagrams, and more).

Analyze & Integrate

Analyze and visualize data to glean insights to help in better decision-making.

End break/fix to proactive and predictive service through IoT diagnostics, scheduling, asset maintenance, and inventory on the same platform.

Easy integration and inventory tracking

Analyze and integrate your data with power bi and field service management data

Empower field technicians with world-class technology

Deliver seamless end-to-end field service with machine learning, mixed reality, and Internet of Things (IoT) technology.

Provide proactive maintenance

Discover how Dynamics 365 Field Service helps you transform maintenance and equip technicians with predictive IoT tools designed for proactive, outcome-based solutions.

Deliver connected customer service

Discover how Dynamics 365 Field Service makes it easy for customers to schedule a service, monitor the progress of their request, and accelerate resolution. Dynamics 365 Field Service provides clarity and transparency at every step of the process when a customer calls for help.

Optimize resource scheduling

Learn how Dynamics 365 Field Service reduces downtime and optimizes service quality using connective intelligence to align work orders, resources, and customer preferences.

Empower field technicians with world-class technology

Learn how field service technicians can deliver better service with Azure IoT, machine learning, and mixed reality technologies with Dynamics 365 Field Service.

Migrate to Modern Field Service Management Software

Digitalize your Field Service Management processes with Microsoft Dynamics 365 ERP & CRM apps. Provide world-class field service to your customers, effectively utilize your resources, and help you offer new service-based business models.

Learn More about Retail Management Solutions from Microsoft

Discover some of the Microsoft Dynamics 365 ERP applications to streamline your logistics & supply chain management processes. All these solutions are well suited for Malaysian operations equipped with the latest technologies. Also, you can contact us, and an expert on our team will provide recommendations based on your needs and requirements.

Free Demo or More Information

Want to try Dynamics 365 Business Central for free or learn more? Fill up the form and the expert of our Dynamics 365 Team will get in touch with you within a few hours or the latest 1 business day. 

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Why Microsoft Dynamics 365 As Your Field Service Management Solution?

Microsoft Dynamics 365 Field Service is a complete Field Service Management solution that includes the detection of a field service need (through remote monitoring, customer service call or other means, inspection or a customer detecting a fault), field technician scheduling and optimization, dispatching, parts information delivery to the field, and process support of field technician interactions that incorporates knowledge management and service portals for end-to-end customer service. Field Service is part of the Dynamics 365 family, so it seamlessly integrates with CRM capabilities, IoT, machine learning, mixed reality and analytics. Our connected field service solution further enhances Field Service with IoT, AI and Mixed Reality to extend capabilities like remote monitoring, predictive maintenance, remote assist, guides and advanced data insights.

retail management solution from microsoft in malaysia

Dynamics 365 ERP & CRM Services in Malaysia & SEA

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and the SEA region with a team of experts. They have implemented 1,000s of projects across the region for small to large size businesses across numerous industries. ADS offers services for all Microsoft Dynamics 365 products such as free demo, pricing & licensing, support and maintenance, migration to upgrade your system. Their dedicated Dynamics 365 team assists you in gaining the best efficiency throughout your project and ensures you go live with confidence!

Licensing Services Dynamics 365 Business Central Malaysia


Consulting Services Dynamics 365 Business Central Malaysia


Implementation Services Dynamics 365 Business Central Malaysia


Upgrade and Migration Services Dynamics 365 Business Central Malaysia

Upgrade & Migration

Licensing Services Dynamics 365 Business Central Malaysia


Integration Services Dynamics 365 Business Central Malaysia


Support and Maintenance Services Dynamics 365 Business Central Malaysia

Support & Maintenance

Reporting Services Dynamics 365 Business Central Malaysia


Agile Dynamics 365 is the leading Dynamics 365 vendor in SEA

Why ADS? Helping Businesses for over 30+ Years

Agile Dynamics Solutions (ADS) is the leading Microsoft Partner in Malaysia helping businesses digitally transform for over 30 years. ADS implemented over 1,000s projects across Southeast Asia and developed a unique methodology with a 100% success rate. To this date, ADS has the largest customer base in Malaysia across numerous industries from small businesses to large size enterprises.

Agile Dynamics Solutions provides implementation services on Microsoft products such as Dynamics 365 ERP & CRM Applications, Microsoft Power Platforms (Power BI, Power Automate, Power Apps, Power, Virtual Agent), and Microsoft Azure Cloud. Also with additional services like Training, Data Migration, Customization and

Download Field Service Management Resources to Learn More

Estimate the Total Economic Impact™ of Dynamics 365 Field Service with an ROI calculator

The Total Economic Impact™ Of Microsoft Dynamics 365 For Field Service

Five ways to know if connected field service is right for your business

Digitally Transform Your Field Service: 5 Case Studies From Manufacturing

Nine ways to make your field service organization a profit center

A Quick-Start Guide to Delivering Always-On, Always Exceptional Service

Having more questions, doubts, or something is not clear? No problem, Get in touch with us!

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