Customer Service Management System in Malaysia
Modernize your customer service to achieve better agent productivity that will translate into lower operational costs, faster resolution times, fewer escalations, and quicker onboarding, while improving CSAT and NPS through more personalized and effective experiences.
Provide consistent experiences across channels and interactions for a full engagement experience, have the visibility and context you need to solve issues quickly and provide highly personalized and relevant customer service and gain visibility into customer history and don’t have easy access to the tools they need to expedite resolutions.
Using the channel, inbound and outbound, that is preferred by the customer.
Share customer content and context between partners within the same ecosystem.
Personalization through visibility into one complete customer record.
Communications according to the customer’s preference
Leveraging automation to resolve simple issues leaving complex issues for human agent engagement.
Continually measurement of virtual agent effectiveness resolving basic, simple issues & where human agents excel.
Attracting, retaining & incentivizing talent based on quality and quantity of service knowledge.
Lowering the barrier to entry so the subject matter expert is closer to the customer & content.
“The overall customer experience remained high. Not only was TBM able to operate its online store during COVID-19, but in fact, it witnessed a five-fold increase in online sales. Tan attributes this largely to the consistency in customer service in the company’s online channels, that was on par with the experience in the physical stores.”
Tan Wai Keat, General Manager, Tan Boon Ming Sdn Bhd (TBM)
Give your company the right customer service management system with call center capabilities to deliver exceptional customer service over the phone.
Omnichannel personalization regardless of origin
A single intuitive agent interface displaying the customer journey
Create a single view by connecting disparate technologies
Enable your agents to deliver proactive and personalized experiences in face-to-face with your customers with 360 degree view of a customer information.
Leveraging AI enabled technology (bots, analytics) to personalize the customer experience
360-degree access to a comprehensive record of the customer journey
Connecting internal systems to create a single source of truth
Centralize your customer data and allow cross department collaboration to deepen customer engagement and provide more personalized customer service.
Personalizing the customer experience to deepen engagement
Easily access data across channels and services for end-to-end visibility into the customer lifecycle
Building apps to extend existing technology to connect the organization with customers and data
Digitalize your Customer Service Management processes with Microsoft Dynamics 365 ERP & CRM apps. Get end to end retail visibility, gain agility to meet changing customer demand, centralize your operation, empower workforce & management, response quickly to changes & trends like COVID-19 and ensure business continuity.
As we look across the full Customer Service journey as it crosses from the customer to the agent, to the customer service manager perspective, Microsoft enables the full technology stack along the way. Enable your Malaysian business to fully adapt to your customer needs and meet them where, when, and how they want.
Discover some of the Microsoft Dynamics 365 ERP applications to streamline your customer service processes. All these solutions are well suited for Malaysian operations equipped with the latest technologies. Also, you can contact us, and an expert on our team will provide recommendations based on your needs and requirements.
enables your support staff to provide enhanced assistance to your customers. It provides you with everything needed to manage the complete end-to-end lifecycle of support requests reported by customers and make sure customer issues are being handled quickly and effectively.
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Customer Insights is a Microsoft AI solution that Helps deliver personalized customer experiences. The platform’s capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.
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is a customer service chatbot built on the Microsoft Bot Framework that empowers customer service teams to create powerful bots using a guided, no-code, graphical interface. The Virtual Agent bot allows your non-technical subject matter experts to create and monitor customer service bots.
Want to try Dynamics 365 Business Central for free or learn more? Fill up the form and the expert of our Dynamics 365 Team will get in touch with you within a few hours or the latest 1 business day.
Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and the SEA region with a team of experts. They have implemented 1,000s of projects across the region for small to large size businesses across numerous industries. ADS offers services for all Microsoft Dynamics 365 products such as free demo, pricing & licensing, support and maintenance, migration to upgrade your system. Their dedicated Dynamics 365 team assists you in gaining the best efficiency throughout your project and ensures you go live with confidence!
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Agile Dynamics Solutions (ADS) is the leading Microsoft Partner in Malaysia helping businesses digitally transform for over 30 years. ADS implemented over 1,000s projects across Southeast Asia and developed a unique methodology with a 100% success rate. To this date, ADS has the largest customer base in Malaysia across numerous industries from small businesses to large size enterprises.
Agile Dynamics Solutions provides implementation services on Microsoft products such as Dynamics 365 ERP & CRM Applications, Microsoft Power Platforms (Power BI, Power Automate, Power Apps, Power, Virtual Agent), and Microsoft Azure Cloud. Also with additional services like Training, Data Migration, Customization and
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