Customer Service Management System in Malaysia

Earn Customers for Life and Exeed Customer’s Expectations

Modernize your customer service to achieve better agent productivity that will translate into lower operational costs, faster resolution times, fewer escalations, and quicker onboarding, while improving CSAT and NPS through more personalized and effective experiences.

Unlock the True Potential of Your Customer Service

Provide consistent experiences across channels and interactions for a full engagement experience, have the visibility and context you need to solve issues quickly and provide highly personalized and relevant customer service and gain visibility into customer history and don’t have easy access to the tools they need to expedite resolutions.

Channel-Less customer service management malaysia

Channel-Less

Using the channel, inbound and outbound, that is preferred by the customer.

Omni-Business customer service management malaysia microsoft

Omni-Business

Share customer content and context between partners within the same ecosystem.

personalize experiences customer service management solution malaysia agile dynamics solutions

Know me, Serve me,

Personalization through visibility into one complete customer record.

Trust with Verification customer service management malaysia microsoft

Trust with Verification

Communications according to the customer’s preference

Empowered Worker customer service management solution malaysia agile dynamics solutions

Empowered Worker

Leveraging automation to resolve simple issues leaving complex issues for human agent engagement.

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Intelligence as a Workforce

Continually measurement of virtual agent effectiveness resolving basic, simple issues & where human agents excel.

Changing Incentive Models customer service management solution malaysia agile dynamics solutions

Changing Incentive Models

Attracting, retaining & incentivizing talent based on quality and quantity of service knowledge.

subject matter expert customer service management solution malaysia agile dynamics solutions

Citizen Developer

Lowering the barrier to entry so the subject matter expert is closer to the customer & content.

TBM using logistic and supply chain management system from Microsoft in Malaysia

“The overall customer experience remained high. Not only was TBM able to operate its online store during COVID-19, but in fact, it witnessed a five-fold increase in online sales. Tan attributes this largely to the consistency in customer service in the company’s online channels, that was on par with the experience in the physical stores.”

Tan Wai Keat, General Manager, Tan Boon Ming Sdn Bhd (TBM)

Exceptional customer service in Contact Center scenarios

Give your company the right customer service management system with call center capabilities to deliver exceptional customer service over the phone.

PERSONALIZE SERVICE

personalized service in contact center customer service management malaysia

Omnichannel personalization regardless of origin

EMPOWER AGENTS

empower agents in contact center customer service management malaysia

A single intuitive agent interface displaying the customer journey

UNIFY TECHNOLOGY

unify technology in contact center customer service management malaysia

Create a single view by connecting disparate technologies

Exceptional customer service in Face-to-Face scenarios

Enable your agents to deliver proactive and personalized experiences in face-to-face with your customers with 360 degree view of a customer information.

PERSONALIZE SERVICE

personalized service face-to-face scenarios customer service management malaysia

Leveraging AI enabled technology (bots, analytics) to personalize the customer experience

EMPOWER AGENTS

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360-degree access to a comprehensive record of the customer journey

UNIFY TECHNOLOGY

unify technology face-to-face scenarios customer service management malaysia

Connecting internal systems to create a single source of truth

Exceptional customer service in Back Office scenarios

Centralize your customer data and allow cross department collaboration to deepen customer engagement and provide more personalized customer service.

PERSONALIZE SERVICE

personalized service back office scenarios customer service management malaysia

Personalizing the customer experience to deepen engagement

EMPOWER AGENTS

empower agents back office scenarios customer service management malaysia

Easily access data across channels and services for end-to-end visibility into the customer lifecycle

UNIFY TECHNOLOGY

unify technology back office scenarios customer service management malaysia

Building apps to extend existing technology to connect the organization with customers and data

Migrate to Modern Customer Service Management

Digitalize your Customer Service Management processes with Microsoft Dynamics 365 ERP & CRM apps. Get end to end retail visibility, gain agility to meet changing customer demand, centralize your operation, empower workforce & management, response quickly to changes & trends like COVID-19 and ensure business continuity.

The Better Customer Journey with Microsoft

As we look across the full Customer Service journey as it crosses from the customer to the agent, to the customer service manager perspective, Microsoft enables the full technology stack along the way. Enable your Malaysian business to fully adapt to your customer needs and meet them where, when, and how they want.

Customer Service Journey with Microsoft in Malaysia

Learn More about Customer Service Management Solutions from Microsoft

Discover some of the Microsoft Dynamics 365 ERP applications to streamline your customer service processes. All these solutions are well suited for Malaysian operations equipped with the latest technologies. Also, you can contact us, and an expert on our team will provide recommendations based on your needs and requirements.

Free Demo or More Information

Want to try Dynamics 365 Business Central for free or learn more? Fill up the form and the expert of our Dynamics 365 Team will get in touch with you within a few hours or the latest 1 business day. 

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Why Microsoft Dynamics 365 As Your Customer Service Management Solution?

  • Personalize service across channels with AI-enabled insights to proactively resolve problems and ensure peace of mind.
  • Empower people with the right tools to intelligently handle routine requests and assist to resolve more complex issues.
  • Unify technology to simplify orchestrated experiences through a 360-degree view of customer journeys.
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Dynamics 365 ERP & CRM Services in Malaysia & SEA

Agile Dynamics Solutions is the leading Microsoft Partner in Malaysia and the SEA region with a team of experts. They have implemented 1,000s of projects across the region for small to large size businesses across numerous industries. ADS offers services for all Microsoft Dynamics 365 products such as free demo, pricing & licensing, support and maintenance, migration to upgrade your system. Their dedicated Dynamics 365 team assists you in gaining the best efficiency throughout your project and ensures you go live with confidence!

Licensing Services Dynamics 365 Business Central Malaysia

Licensing

Consulting Services Dynamics 365 Business Central Malaysia

Consulting

Implementation Services Dynamics 365 Business Central Malaysia

Implementation

Upgrade and Migration Services Dynamics 365 Business Central Malaysia

Upgrade & Migration

Licensing Services Dynamics 365 Business Central Malaysia

Customization

Integration Services Dynamics 365 Business Central Malaysia

Integration

Support and Maintenance Services Dynamics 365 Business Central Malaysia

Support & Maintenance

Reporting Services Dynamics 365 Business Central Malaysia

Reporting

Agile Dynamics 365 is the leading Dynamics 365 vendor in SEA

Why ADS? Helping Businesses for over 30+ Years

Agile Dynamics Solutions (ADS) is the leading Microsoft Partner in Malaysia helping businesses digitally transform for over 30 years. ADS implemented over 1,000s projects across Southeast Asia and developed a unique methodology with a 100% success rate. To this date, ADS has the largest customer base in Malaysia across numerous industries from small businesses to large size enterprises.

Agile Dynamics Solutions provides implementation services on Microsoft products such as Dynamics 365 ERP & CRM Applications, Microsoft Power Platforms (Power BI, Power Automate, Power Apps, Power, Virtual Agent), and Microsoft Azure Cloud. Also with additional services like Training, Data Migration, Customization and

Download Customer Service Management Resources to Learn More

The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service

How technology benefits the customer experience

Global state of customer service

Five Ingredients to Ignite Always-On Service

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