Digital transformation has reached every facet of Microsoft, including our own sales experience. And it goes beyond technology—we’ve fundamentally upended our own sales culture. The Microsoft Sales Experience (MSX)—an integrated solution built on Dynamics 365, Microsoft Azure cloud solutions, Office productivity and collaboration services, and Power BI—brings to life a curated, role-based, and connected marketing and sales experience. The MSX portfolio is intuitive and streamlined, reduces many seller tools to a few, eliminates hours of administrative processes, and empowers sellers with innovative, integrated tools.
The tools are powerful, but it’s the interaction between them that makes the sales experience shine. Artificial intelligence in MSX deeply integrates our people who sell Microsoft products and services—our sellers—with Microsoft product and service marketers. MSX automates tasks, validates opportunities, and normalizes data across the entire selling organization. We’re using the passion of a growth mindset to reinvent the very culture of our sales organization, transforming it in concert with our tools. Above all, we put customers first, and we prioritize time with customers, simplicity, and coaching. Put simply, MSX gets out of the way and lets sellers do their job.