Ebook: The Total Economic Impact™ Of Migrating Microsoft Dynamics CRM To Dynamics 365 In The Cloud

Microsoft Dynamics 365 is a suite of integrated business applications that can underpin essential business processes for customers from sales to field service and from finance to retail.

Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ study examining the potential return on investment (ROI) organizations may realize by migrating on-premises deployments of Dynamics CRM to Dynamics 365 in the cloud.

This study’s purpose is to provide a framework for readers to evaluate the potential financial impact of a migration at their organizations.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers who migrated from on-premises Dynamics CRM 2011 or 2013 to Dynamics 365.

Interviewees invested in these migrations to overcome stale and, in some cases, highly customized environments that were expensive to maintain and difficult to use. By migrating, interviewees aimed to reduce administrative cost and labor, enhance data collection, adopt new capabilities, improve user experience (UX), and ultimately drive long-term business growth.