Microsoft provides no-code/low-code application development solutions that help its customers speed up application development and empower both pro developers and non-developers (citizen developers) to create applications better and faster. Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Power Apps.
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Power Apps on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed six customers and surveyed an additional 53 using Power Apps either with or without other Platform Solutions — Power Automate and Power BI.
Regardless, this study looks specifically at the benefits and costs associated with Power Apps as a standalone solution. Interviewees said that by reducing application development time and empowering developers to create custom applications, they were able to greatly reduce development costs and increase worker efficiencies. These improvements delivered business benefits such as reduced time-to-market, better customer service, and increased revenues.
Prior to using Power Apps, organizations used traditional tools for all application development, and only “high-code” developers were engaged in these activities. This meant that there was a large backlog of IT projects, and developers never translated many business ideas into system improvements because the cost and effort was too high. Adopting Power Apps transformed the IT function from one perceived as a blocker to an enabler.
One interviewee said: “The business is not waiting for IT anymore, which was their most common complaint. [Power Apps] takes that off the table. We are now seen as an enabler, not a roadblock.”