Customer Insights In a Day – Recording

Proactive Customer Service Webinar: Lower operational costs while improving customer experiences

Growing your business starts with taking care of your existing customers. When a customer makes a purchase, they’re not just buying your product; they’re investing in a relationship with your brand. Customers demand value and quality at every touchpoint, from discovery to support. To keep their customers happy and retain their business, innovative companies are modernizing their customer service to deliver seamless, personalized experiences at scale.

We’d like to invite you and your team to attend our Proactive Customer Service Summit. The summit is designed to inspire you with new ideas and success stories of modern businesses leveraging technology to drive growth, help you discover new opportunities within your own business where you can deliver unmatched workplace productivity, and allow you to experiment with the latest tools from Microsoft Dynamics 365.

During this event you will learn how to:

Achieve greater agent productivity by providing visibility, context, and the right tools to expedite resolutions
Provide consistent customer experiences through true omni-channel service
Personalize services across channels with AI enabled insights
• AND, unify technology to simplify and humanize orchestrated experiences

Agenda

ScheduleAM Event
Registration – Session Preparation9:00 AM
Introductions and Customer Insights Overview​9:30 AM
CI Architecture Overview​10:00 AM
Break11:00 AM
CI Hands-on Lab Module 1
11:15 AM
What’s Coming in ‘Wave 2’ Update​12:00 PM
Q&A and Next Steps​12:45 PM
Closing – Online Networking1:00 PM

Our Partners

Speakers:

<center>Keng Huat Then</center>

Keng Huat Then

Director
<center>Yih Ann Teh</center>

Yih Ann Teh

Technical manager