The need for businesses to innovate in order to more efficiently manage opportunities and interact with customers, employees, and other stakeholders has never been greater. Moving operations and services to the cloud is clearly the path forward. Many companies, however, struggle with how to effectively shift their businesses to the cloud, and behind that struggle is the challenge of acquiring next generation functionality that moves them forward in light of their historically siloed business operations.
It’s important to recognize that transforming a business can’t happen without moving forward across the entire company, not just individual domains like ERP and CRM. The focus needs to be on the interplay between business processes, software, and the cloud. Understanding which vendor can best put these three elements to work, moving a company forward to meet its specific requirements, is the only way to overcome misgivings about how, when, and why implementing in the cloud, whether as an upgrade or via a net-new, greenfield implementation, is the best way forward.
Ideally, the vendor chosen to fulfill this role needs to be able to support an integrated set of applications and processes that deliver the right functionality on an innovative cloud platform that itself is continually evolving to meet new customer requirements.